Ron Bartolome
Technical Support Associate III at Current TEK Solutions- Claim this Profile
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Bio
Anne Chrissie Abarientos
Ron is a superstar in his field. He is someone you can talk to with regards to anything under the sun, within his scope and coverage, or even, other matters in the company. Technically, he makes sure all are achieved, in amidst of lack of resources, defined SOPs, vague direction. He always step in, do research, check whatever he can contribute. He provides good mentoring and coaching to his team members. His extensive experience and commitment to his job helps him to resolve things at arms length, wherein no one took a chance to solve or even, exert any effort to understand and work it out. I strongly recommend him that he is more than a team lead. He is a manager potential, given the technical expertise, work etiquette, soft skills, as a whole.
Anne Chrissie Abarientos
Ron is a superstar in his field. He is someone you can talk to with regards to anything under the sun, within his scope and coverage, or even, other matters in the company. Technically, he makes sure all are achieved, in amidst of lack of resources, defined SOPs, vague direction. He always step in, do research, check whatever he can contribute. He provides good mentoring and coaching to his team members. His extensive experience and commitment to his job helps him to resolve things at arms length, wherein no one took a chance to solve or even, exert any effort to understand and work it out. I strongly recommend him that he is more than a team lead. He is a manager potential, given the technical expertise, work etiquette, soft skills, as a whole.
Anne Chrissie Abarientos
Ron is a superstar in his field. He is someone you can talk to with regards to anything under the sun, within his scope and coverage, or even, other matters in the company. Technically, he makes sure all are achieved, in amidst of lack of resources, defined SOPs, vague direction. He always step in, do research, check whatever he can contribute. He provides good mentoring and coaching to his team members. His extensive experience and commitment to his job helps him to resolve things at arms length, wherein no one took a chance to solve or even, exert any effort to understand and work it out. I strongly recommend him that he is more than a team lead. He is a manager potential, given the technical expertise, work etiquette, soft skills, as a whole.
Anne Chrissie Abarientos
Ron is a superstar in his field. He is someone you can talk to with regards to anything under the sun, within his scope and coverage, or even, other matters in the company. Technically, he makes sure all are achieved, in amidst of lack of resources, defined SOPs, vague direction. He always step in, do research, check whatever he can contribute. He provides good mentoring and coaching to his team members. His extensive experience and commitment to his job helps him to resolve things at arms length, wherein no one took a chance to solve or even, exert any effort to understand and work it out. I strongly recommend him that he is more than a team lead. He is a manager potential, given the technical expertise, work etiquette, soft skills, as a whole.
Credentials
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C1 Advanced
EF Standard English Test (EF SET)Mar, 2022- Oct, 2024 -
CompTIA A+
CompTIASep, 2022- Oct, 2024
Experience
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Current TEK Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Associate III
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May 2022 - Present
- Communicates and resolves technical issues for users' desktops, laptops, mobile devices, and others - Identifies hardware issues remotely, coordinates field visits for physical checking and repairs/replacement -Deployment, management and troubleshooting of phones using cloud VoIP systems - Well versed with Active Directory, O365, Azure - Monitors and addresses workstation and server alerts, provides recommendations on procurement based on clients' needs - Ticket tracking and time tracking in ConnectWise Manage - Utilizing the N-able suite for RMM and backup/recovery solutions - Experience with security systems covering EDR, Penetration Testing, IAM, Zero-Trust, PIIs, and cloud threat detection response - Knowledge in configuring WANs, LANs, WLANs, routers and switches within clients' network - Setup and management of cloud email signatures - Local and network printer setup and troubleshooting - Experience in supporting Windows, Mac, iOS and Android devices - Knowledge with virtual systems, with basic to intermediate experience in setup and troubleshooting Show less
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Kantanna Information Technology
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Philippines
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IT Services and IT Consulting
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1 - 100 Employee
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Service Desk Specialist
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Nov 2022 - Present
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Dyninno Manila
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Philippines
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IT Services and IT Consulting
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1 - 100 Employee
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IT Help Desk Lead
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Jan 2020 - Oct 2022
Level 2 IT Helpdesk Supervisor - Handles training of new Level 2 IT Helpdesk representatives in PH offices - Monitoring and generation of status reports for Level 2 IT Helpdesk in PH offices - Asset Inventory, Management, Procurement and Planning - Resolving IT-related tickets submitted by employees, escalation to responsible departments when needed - Coaching and mentoring team members to increase productivity, effectivity and establishing a result-oriented work environment - Drafting and implementing policies, guidelines and procedures to streamline workflow of department - Providing weekly meetings to team members to keep track of updates and train them appropriately - Participates in business meetings to pinpoint areas of opportunities within the department and provide suggestions Show less
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Magellan Solutions Outsourcing Inc.
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Philippines
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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IT Helpdesk Level 3 (Client Services Technician)
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May 2019 - Jan 2020
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Teleperformance
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Information Technology Help Desk Support
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Feb 2016 - May 2019
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AVG Technologies
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Czechia
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Software Development
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200 - 300 Employee
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Customer Care
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May 2015 - Feb 2016
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Education
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2010 - 2015
Polytechnic University of the Philippines
Bachelor of Science - BS, Electrical, Electronics and Communications Engineering
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