Training and Development Coach (Australia and New Zealand)

• May 2023 - Present

-Multi brand fragrance trainer for Australia and New Zealand. - Curate large scale, international quarterly training events, consistently resulting in measured sales increases and positive impact on employee morale- Follow through from training sessions with personalised coaching, resulting in increasing Key Performance Indicators. - Share insights from the field and shape the training curriculum accordingly. Providing this tailored approach results in great BA feedback and brand sales ranking increases - Write, develop and implement digital education content using a variety of course authoring software. My courses consistently achieve a high level of end user engagement and regular positive feedback- Drive initiatives with Head of Sales and Retail Sales Managers to identify and implement learning opportunities for BA’s, maximising training support and bolstering individual sales- Identify needs and create tailored learning resources for delivering one-on-one coaching- Lead induction training for all new head office and in-store employees- Orchestrate product launches, masterclasses, fragrance expertise, boutique training and management training Show less

Training and Development Support

• Apr 2022 - Present

Social Media Manager (Australia and New Zealand)

• Apr 2021 - Mar 2022

- Build brand awareness through networking, posting and creating targeted images and videos - Analyse data across platforms - Build and maintain client relationships -Building and maintaining relationships. - Build brand awareness through networking, posting and creating targeted images and videos - Analyse data across platforms - Build and maintain client relationships -Building and maintaining relationships.

Fragrance and Beauty Trainer (Australia and NZ)

• Sep 2019 - Sep 2020

-Multi brand fragrance and beauty trainer for Australia and New Zealand. -Brand Ambassador for luxury portfolios - Hermes and Ferragamo. ( key contact maintaining relationship with these brands, trainer and reporting responsibilities). -Additional training responsibly brands include; Azzaro, Thierry Mugler, Versace, Moschino, Missoni, Paco Rabanne, Jean Paul Gaultier, Carolina Herrera. -Role included live large scale classroom style training sessions - Developed and delivered training to new marketing managers and other staff members to support their transition into their role and brand. -creation/ development and upkeep of an interactive internal online learning portal using VIPS library and e online learning question and answer platform, pre recorded segments and live Zoom trainings. -PowerPoint and excel utilised on a daily basis to create presentations and for reporting purposes. -Field coaching conducted to support all stores country wide ( either in person or contact maintained via personalised zoom power hours). - Conducted logistical planning for training venues, accomodation, flights, catering etc. -Worked closely with brand marketing managers to align brand training vision and goals -Worked closely with Account Executives maintaining open communication re meeting individual goals and sales targets - Developed and created my own coaching cycle calendar, inclusive of key launch training dates and specific in store events/ focuses. Show less

Retail Floor Manager

• Jan 2019 - Sep 2019

Cosmetics floor manager, responsible for 40+ staff Key responsibilities: delivering feedback, training staff, managing refunds, performance management, supporting management. Cosmetics floor manager, responsible for 40+ staff Key responsibilities: delivering feedback, training staff, managing refunds, performance management, supporting management.

Tom Ford Beauty Counter Trainer/ Beauty Specialist

• 2017 - 2019

Senior Sales Associate

• 2015 - 2017

Counter Manager/ Skin care Specialist

• 2013 - 2015

Assistant Manager

• 2012 - 2013

Second in charge at Chanel counter (cosmetics, fragrance & skin care) at Newmarket department store- Smith and Caugheys.