Experience

Hilton Dublin Airport

• Hospitality
• 1 - 100 Employee

• Front Office Receptionist

  • Dec 2022 - Present

  Talk to guests - Checkin - checkout - bookings - Chargings - Problem Solving - Empathy - Special Care. Talk to guests - Checkin - checkout - bookings - Chargings - Problem Solving - Empathy - Special Care.



ibis, ibis Styles, ibis budget

• Hospitality
• 700 & Above Employee

• Receptionist

  • Feb 2022 - May 2022

  Check in and out of guests, make reservations, special care for flight crews. Assistance with setting up the breakfast buffet, replenishing the hotel bar and helping with any guest needs. Check in and out of guests, make reservations, special care for flight crews. Assistance with setting up the breakfast buffet, replenishing the hotel bar and helping with any guest needs.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer service associate

  • Apr 2020 - Dec 2021

  Customer service associate - Team Captain (November 2020) In addition to the responsibilities of the customer service operation - I was responsible for team minings, updating internal guide materials, publishing news, checking team´s training courses, representing team and Team Manager in meetings with other sectors, collecting data for internal projects and maintaining the team engagement on a daily basis. Customer service associate (Remote) (April 2020) Understand the customers needs and seek effective and appropriate solutions for each situation based on the customer obsession principles - refunds, exchanges, product returns, contact with carriers, complimentary service to the D2 sector and supporting them on performing retail functions. Show less



Omelete Company

• Brazil
• Entertainment
• 100 - 200 Employee

• Freelancer - Omelete Box Area.

  • Dec 2019 - Dec 2019

  Assembly and organization of the Obox area, customer service, problem solving and store operation, replacement of products and inventory logistics. - Responsible for the implementation of the team rotation system and organization of lines, strategic storage of products to be exhibited and replaced with the stock team. With these initiatives, I was able to contribute to the smooth running of the team to carry out the activities, ensuring more agility in the execution of sales and efficient customer service. Show less



ToyShow

• São Paulo, Brazil

• Salesman

  • Apr 2019 - May 2019

  In addition to sales, I had to explain the operation and origin of products according to a certain collection and answer technical questions from customers. - The knowledge of the products and business helped me in the implementation of several actions to optimize the POS that increased the profits, such as the strategic exposure of the products, correcting prices, making more sales of old products in stock. In addition to sales, I had to explain the operation and origin of products according to a certain collection and answer technical questions from customers. - The knowledge of the products and business helped me in the implementation of several actions to optimize the POS that increased the profits, such as the strategic exposure of the products, correcting prices, making more sales of old products in stock.



Gympass

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Trade Marketing Executive

  • Nov 2018 - Jan 2019

  Present the benefit at partner companies. Communication and positioning of the product at points of sale. Present the benefit at partner companies. Communication and positioning of the product at points of sale.



La Lucha Burguers

• Belém, Pará, Brazil

• Customer Service / Temporary Manager

  • Apr 2017 - Jun 2018

  Ensure the operation of business activities related to the Delivery service. Customer service by phone, Whatsapp and Ifood platform; inventory control; management and supervision of employees; schedules; payments; problem solving in general and deliveries. - This experience allowed me to develop my ability to work more independently and confidently to make decisions. I implemented “The little box” delivery system that optimized and streamlined orders dispatch, cash flow, account ordering by courier, payments, etc. Show less



GOL Linhas Aéreas

• Brazil
• Airlines and Aviation
• 700 & Above Employee

• Contact Center Bilingual Agent

  • Oct 2015 - Mar 2016

  Both English and Portuguese support for international and domestic flights. Assistance for passengers with special needs in boarding areas, rescheduling, refunding and general questions. - Interpersonal skills, empathy and cordiality helped a lot in the diplomatic handling of clients during conflict situations. Both English and Portuguese support for international and domestic flights. Assistance for passengers with special needs in boarding areas, rescheduling, refunding and general questions. - Interpersonal skills, empathy and cordiality helped a lot in the diplomatic handling of clients during conflict situations.



World Study Brasil

• Education Administration Programs
• 1 - 100 Employee

• Student Adiviser

  • Oct 2013 - Mar 2014

  Identify and present the best exchange option according to the preferences and objectives of each client. Personal assistance, contact with international schools. I worked in the production area of the World Study Exchange Fair 2016. - Responsibility, organization, conversation skills and resourcefulness for presenting the business to students and exchange partners. Identify and present the best exchange option according to the preferences and objectives of each client. Personal assistance, contact with international schools. I worked in the production area of the World Study Exchange Fair 2016. - Responsibility, organization, conversation skills and resourcefulness for presenting the business to students and exchange partners.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Amusement Park Worker

  • Nov 2011 - Feb 2012

  Customer service questions and tips. Special treatment for children, direct contact with people from different countries and cultures. Supervision of the park sectors (organization and cleaning). Disney Training. - Disney training to delight customers and deliver happiness, excellence in service, cultures, responsibility, goals. Customer service questions and tips. Special treatment for children, direct contact with people from different countries and cultures. Supervision of the park sectors (organization and cleaning). Disney Training. - Disney training to delight customers and deliver happiness, excellence in service, cultures, responsibility, goals.