Experience

Puzzle

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Success Specialist

  • Apr 2022 - Present

  Dedicated Customer Success Representative with 1 year and 6 months of experience in providing exceptional customer support through email, real-time chats, and calls. Proficient in resolving issues and answering queries promptly. Seeking an opportunity to contribute my skills and knowledge to a dynamic team. MyTime Professional Experience: - Manage customer inquiries and concerns via email, real-time chats, and phone calls. - Conduct thorough research on customer accounts to understand their specific needs and issues. - Provide prompt and effective resolutions to customer issues and questions. - Collaborate with cross-functional teams to ensure customer satisfaction and issue resolution. - Maintain detailed records of customer interactions and solutions provided. - Participate in training and development programs to stay updated on product knowledge and customer support best practices. Key Achievements: - Successfully resolved 3,658 of customer issues, resulting in improved customer satisfaction. - Received positive feedback from 114 customers for outstanding customer support. Show less



GraphXsource

• United States
• Design Services
• 1 - 100 Employee

• Data Entry Specialist

  • Apr 2021 - Mar 2022

  Dedicated and detail-oriented Order Entry and Customer Support Representative with a proven track record of efficiently managing client orders and ensuring seamless communication throughout the embroidery process. Seeking to leverage my skills and experience to contribute to a dynamic team and provide exceptional service to clients. Taylor Made Embroidery Professional Experience: - Successfully managed client orders for custom embroidery services on golf bags, hats, and gloves. - Initiated client communication by receiving orders and promptly responding to inquiries. - Facilitated a smooth ordering process by following up with clients via email to confirm order details and specifications. - Accurately entered order information into the system to generate purchase orders (PO) for clients, ensuring all details were captured correctly. - Conducted thorough quality checks on design samples provided by clients, rectifying any errors, and adjusting colors as needed. - Collaborated with clients to finalize and gain approval for design specifications, ensuring they met their expectations. - Coordinated with production teams to transmit approved design specifications, ensuring seamless execution of embroidery on golf products. - Maintained constant communication with clients to confirm order delivery, verify color accuracy, logo placement, and size correctness, ensuring their complete satisfaction. Show less