IT Support Specialist

• Apr 2021 - Present

Information Technology Technical Specialist

• Aug 2020 - Apr 2021

IT Technical Specialist

• Mar 2020 - Jul 2020

IT Service Delivery Specialist

• Aug 2019 - Mar 2020

Deskside Support Technician

• Jul 2020 - Aug 2020

Welder

• Apr 2017 - Mar 2019

Main responsibilities were building trailers based on given specification and materials.Follows safety standard and risk-factors of work area,Follows Company’s quality standard within time frame. Ensures all drawings, options and designs were being executed upon completing of the trailers.Resolves simple and complex problem within limited time.Cleans and organize work area after shifts. Main responsibilities were building trailers based on given specification and materials.Follows safety standard and risk-factors of work area,Follows Company’s quality standard within time frame. Ensures all drawings, options and designs were being executed upon completing of the trailers.Resolves simple and complex problem within limited time.Cleans and organize work area after shifts.

IT Support Specialist

• Oct 2018 - Nov 2018

cPanel Account Management.Office 365 Account ManagementexChange Server ManagementOutlook ConfigurationNetwork devices maintenance and troubleshootingComputer hardware and software management.MS Office Management. cPanel Account Management.Office 365 Account ManagementexChange Server ManagementOutlook ConfigurationNetwork devices maintenance and troubleshootingComputer hardware and software management.MS Office Management.

Welder

• Apr 2016 - Mar 2017

Detailer

• Mar 2016 - Apr 2016

Welder

• Jan 2012 - Dec 2015

ITS Associate

• Apr 2005 - Sep 2011

Main responsibilities were determining first level problems received from call ins and perform basic diagnostics.Routes advanced problems to 2nd tier level for resolutions.Very knowledgeable with stalling POS servers and terminals, user workstations and all related IT equipment and programs.Ensures all PCs and POS terminals are updated with latest safeguards against malicious software. Applies changes to POS programs and other computer applications as directed by ITS Head Office.Resolves in house application problems as they occurred from a variety or programs.Ensures accurate and timely completion of computer processes.Performs daily and monthly back-up procedures on all data and secured storage.Transfers authorized files electronically accurately.Cleans, organize and secures computer room.Management Experience:Responsible as a Team Lead for IT Branch. Evaluates the performance of staff members semi annually.Ensures compliance's to prescribed controls were followed.Supervises supplies or service contractor's agents within their branch assignment.Constant communication with IT management regarding new materials and assignments.Prepares work schedules, absences and time entries for employees.Submits monthly reports for evaluations on terminals.Ensures that documents for all branch applications are completed, current and up to date.Oversees workers conditions and workstations so each member had sufficient supplies and work area to complete their job.