System Engineer

• Jun 2021 - Present

Lead Engineer

• Jan 2021 - Jun 2021

Senior IT Engineer

• Oct 2014 - Dec 2020

 Resolving third level OS support problems which include Incident, Request and Change Ensuring the customer and ticket is up to date at all times on incident progress.  Maintain, troubleshoot and coordinate replacement of faulty hardware.  Involved in the execution of Client Change Requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager. Logging cases to 3rd party vendors requesting assistance on unresolved issues. Working closely with Data Center technician located in various locations around the world for remote hands assistance Support CenturyLink Cloud VPDC and CLC servers and infrastructure Show less

Windows Application Engineer

• Jul 2011 - Sep 2014

 Resolving third level Application support problems which include Incident, Request and Change Responsible for managing all of the dedicated customer Windows servers and associated applications for OS issues, SQL and Active Directory. The role requires the individual to assist with the design, build, transition and ongoing support of these installations. Collaborates and communicates with other Groups across PG and KO client for OS / Application requests. Production Debugging and Performance Troubleshooting of Web Applications Specifies and Manages proactive monitoring for web environment Ensures that regular updates on the progress of the project have been provided. Provides technical consulting and recommendations as needed during the project planning of China PG Sites Show less

Associate Engineer

• Sep 2009 - Jul 2011

• Provide dedicated support to The Coca-Cola Company (KO account)• Proactive monitoring, diagnostic and resolution of Tier 1 and 2 issues related to SAVVIS Customer base in a team oriented support center• Acknowledge and react from Netcool alerts and customers requests in updating regional sites of The Coca-Cola Company.• System Administrator for more than 100 Webservers. This includes Apache, IHS and Websphere for Linux OS and IIS 6 and 7 for Windows Servers.

UNIX Global Support

• Aug 2008 - Aug 2009

• Troubleshooting of platform problems, including identification of root cause, employment of solution to the problems, and immediate escalation of any unresolved issues. • Monitoring alert of system processes and reporting of any irregularities / anomalies happening in the system. • Meet business objectives and team targets defined by SLAs. • Take first-line inbound and outbound support calls via phone and chat; 24 x 7 shifts. • Plan, coordinate and support maintenance efforts like hardware, and system upgrades from the hardware team and server owners. • Working with Level 3 support teams in APAC, EMEA, Sydney and US to resolve more complex issues in Unix\Linux Platform. Show less

MIS Engineer

• Jun 2004 - Jul 2008

• Windows 2000/2003/NT/UNIX Administration and creation of User/Log in rights. • Network Monitoring and email administration. • Undertaking routine preventive measures and implementing, maintaining and monitoring network security. • Maintain accurate inventory and repair records. • Backup and recovery of in-house server data • Maintain the latest 3D CAD Application acquire by PET. (Solidworks 2005, ANSYS v.10, Hypermesh, Catia V5R17) • Maintenance and repair of IT/MIS equipment's and computer applications for PET, Inc. • Provide technical support operations in high-volume, 24 x 5 environment • Support IT Division of YAZAKI, Japan. Japan by providing remote maintenance and repair services to YAZAKI affiliates worldwide in relation to New CAE and other IT related Concerns. • Remote system administration of affiliated global company (located in more than 40 countries) • Prepares report on the problems encountered with the New CAE and submit it to IT Division in Japan. • Respond to, and prioritize incoming phone and email request for technical assistance from users experiencing problems with hardware, software, networking, and other computer related • Providing training and technical support for users with varying levels of IT knowledge and competence • Deploys and set-up newly purchased or relocated IT related equipment's. Show less