Experience

Extend-A-Family Waterloo Region

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Daily Support Worker

  • May 2023 - Present

  Daily Support Worker (One-on-One), Cerebral Palsy Care - Provided dedicated support to an individual with cerebral palsy, fostering their independence and enhancing their quality of life. - Assisted with activities of daily living (ADL) such as personal hygiene, dressing, feeding, and mobility, adapting techniques to accommodate specific needs and abilities. - Developed and implemented personalized care plans, collaborating with interdisciplinary teams to address physical, emotional, and social needs. - Employed effective communication and active listening skills to understand and respond to the individual's preferences, concerns, and goals. - Facilitated community integration and social engagement, organizing outings and activities tailored to the individual's interests and abilities. - Implemented therapeutic strategies and exercises prescribed by healthcare professionals to support the individual's physical and cognitive development. - Monitored and documented the individual's progress, maintaining accurate records of observations, milestones, and any changes in their condition. - Demonstrated empathy, patience, and sensitivity in understanding and addressing the unique challenges faced by individuals with cerebral palsy. - Collaborated with family members and caregivers, providing support, guidance, and education on caring for the individual's specific needs. Show less


University of Waterloo
• Canada
• Higher Education
• 700 & Above Employee
• Study Term

  • Sep 2022 - Apr 2023


Home Care Assistance

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Personal Care Attendant

  • Feb 2022 - Jun 2022

  - Provided compassionate and dedicated one-on-one care, ensuring the comfort and well-being of the client. - Assisted with the client's activities of daily living, promoting their independence and preserving their dignity. - Administered medications under guidance, showcasing responsibility and meticulous attention to detail. - Monitored and documented the client's progress, demonstrating strong observation and communication skills. - Developed an individualized care plan, employing critical thinking and problem-solving abilities to address the client's specific needs. - Provided companionship and emotional support in a personalized manner, recognizing and valuing the client's unique experiences and preferences. - Maintained compliance with regulations, prioritizing the client's safety and well-being. - Adhered to established policies and procedures, exemplifying professionalism and ethical conduct. Show less



Symposium Cafe Restaurant & Lounge

• Canada
• Restaurants
• 1 - 100 Employee

• Restaurant Server

  • Sep 2021 - Jan 2022

  - Conducted thorough observations, actively acquiring and gathering information from various relevant sources. - Cultivated collaborative and constructive working relationships with colleagues, fostering enduring professional connections. - Skillfully addressed customer complaints, settling disputes, resolving grievances, and defusing conflicts through effective negotiation and conflict resolution strategies. - Exemplified a welcoming and enthusiastic demeanor as a friendly waitress, creating a positive and enjoyable dining experience for patrons. - Proficiently managed payment processing, ensuring accurate and efficient collection and processing of customer payments. - Enforced rules and regulations, maintaining a compliant and orderly environment for the benefit of both customers and staff. - Diligently maintained inventory records of pastries and priced items, optimizing stock management and ensuring accurate pricing for customers. Show less



Vaultra Storage

• Canada
• Warehousing and Storage
• 1 - 100 Employee

• Customer Service Representative

  • May 2021 - Aug 2021

  - Key holder - Discussed with customers by telephone or in person to provide information about products or services, take or enter orders, or cancel accounts - Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken - Determined charges for services requested, collected deposits and payments, and arranged for billing - Prepared documentation for contracts, transactions, and regulatory compliance - Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers - Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills - Reviewed customer insurance information Show less

• Study Term

  • Sep 2019 - Apr 2021


Denison Child Care Centre

• Canada
• 1 - 100 Employee

• Childcare Assistant

  • Sep 2018 - Jan 2019

  - Monitored children's progress and provided assistance in resolving any problems, ensuring their well-being and development. - Supported children's emotional and social development, fostering positive self-concepts and encouraging understanding and empathy towards others. - Assisted preschoolers with dressing, promoting their independence and self-care skills. - Led engaging activities that stimulated children's cognitive, physical, and creative abilities. - Ensured a clean and safe environment by sanitizing toys and play equipment. - Engaged children in educational experiences through songs, stories, and craft activities. - Assisted during playtime supervision, maintaining a vigilant and nurturing presence. - Accompanied children on outdoor walks, promoting their physical activity and exploration. - Demonstrated punctuality, responsibility, and dependability in fulfilling my role. Show less