Experience

Ontario Blue Cross

• Canada
• Insurance
• 1 - 100 Employee

• Customer Service And Sales

  • Mar 2023 - Present

  Customer Service and Sales. Customer Service and Sales.



Rugby League Jamaica

• Jamaica
• Non-profit Organization Management
• 1 - 100 Employee

• National Head Coach

  • Dec 2011 - Present

  Head Coach of Jaamica Reggae Warriors Head Coach of Jaamica Reggae Warriors



European Rugby League

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Americas Regional Director

  • Apr 2009 - Jun 2023

  Develop rugby league in new countries, oversee groups of national organisations that can operate collectively as a new strategic theatre of operations for the sport. Manage existing national operations. Develop rugby league in new countries, oversee groups of national organisations that can operate collectively as a new strategic theatre of operations for the sport. Manage existing national operations.



One Contact Inc

• Canada
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Agent

  • Jan 2021 - Mar 2023

  Handle calls from customers answering questions, addressing concerns and complaints, guide customers on websites. Provide helpful solutions to customer problems and process payments. Handle calls from customers answering questions, addressing concerns and complaints, guide customers on websites. Provide helpful solutions to customer problems and process payments.



Calabar High School

• 1 - 100 Employee

• English Language Teacher

  • Sep 2015 - Jan 2020

  • Planning & delivering lessons which engage & motivate students. • Maintain good discipline and behaviour by reinforcing school rules. • Staff advisor of the school's rugby league team • Form Teacher • identify and select different instructional resources and methods to meet students' varying needs • use relevant technology to support instruction • assign and grade class work, homework, tests and assignments • prepare required reports on students and activities • perform certain pastoral duties including student support, counselling students with academic problems and providing student encouragement • keep updated with developments in subject area, teaching resources and methods and make relevant changes to instructional plans and activities • guide and prepare students for external exams and Student Based Assessment Show less



The Cedar Grove Academy

• Jamaica

• English Teacher

  • Sep 2014 - Dec 2014

  • Planning & delivering lessons which engage & motivate students. • Foster a close and sympathetic understanding with parents. • Attend, as requested, school events. • Attend Departmental and school meetings. • Maintain good discipline and behavior by reinforcing school rules. • Supervise registration in the morning and afternoon and keep the form register accurately in accordance with the school procedure. • Staff advisor of the school's rugby league team • Form Teacher -Grade 8, 9 and 10. • identify and select different instructional resources and methods to meet students' varying needs • use relevant technology to support instruction • assign and grade class work, homework, tests and assignments • prepare required reports on students and activities • perform certain pastoral duties including student support, counselling students with academic problems and providing student encouragement • keep updated with developments in subject area, teaching resources and methods and make relevant changes to instructional plans and activities Show less



Campion College

• Education Administration Programs
• 1 - 100 Employee

• English Teacher

  • Sep 2013 - Apr 2014

  • Planning & delivering lessons which engage & motivate students. • Foster a close and sympathetic understanding with parents. • Attend, as requested, school events. • Attend Departmental and school meetings. • Maintain good discipline and behavior by reinforcing school rules. • Supervise registration in the morning and afternoon and keep the form register accurately in accordance with the school procedure. • Staff advisor of the school's rugby league team • Form Teacher -Grade 8, 9 and 10. • identify and select different instructional resources and methods to meet students' varying needs • use relevant technology to support instruction • assign and grade class work, homework, tests and assignments • prepare required reports on students and activities • perform certain pastoral duties including student support, counselling students with academic problems and providing student encouragement • keep updated with developments in subject area, teaching resources and methods and make relevant changes to instructional plans and activities Show less



Guardian Life Limited Jamaica

• Jamaica
• Financial Services
• 100 - 200 Employee

• Senior Customer Service Representative

  • 1999 - 2009

  • Led Customer complaint investigations by receiving, processing, solving and dispatching results of investigations to external and internal customers • Format and publish monthly, quarterly and yearly reports • Manage 30+ customer interactions per day, provide concise, friendly and polite service to secure customer retention • Prepare invoices for disbursing of Customer funds • Customer Service Safety Warden • Update customer information on internal systems • Introduce and inform clients about company products • Solicit further sales for company from existing and potential clients • Liaise with multiple departments such as accounting and records keeping to service client needs • Train new employees in multiple departmental and organization functions Show less



Metropolitan Transport Management Holding Ltd.

• Jamaica

• Data Entry Specialist

  • 1999 - 1999

  Data Entry Data Entry