Experience

Sport Society DXB

• United Arab Emirates
• Spectator Sports
• 1 - 100 Employee

• Operations Manager

  • May 2022 - Present



Emaar Entertainment LLC

• United Arab Emirates
• Entertainment
• 400 - 500 Employee

• Duty Manager (VR Park and Dubai Ice Rink)

  • Jan 2018 - May 2022

  •To be responsible for the day-to-day duty management and running of the leisure centre to the highest standard.•To support the manager to achieve the safe, efficient, and effective day to day operation.•Be responsible for the day-to-day management and supervision of reception, cash receipts, records, stock control, merchandising, inventory, bookings, payments, and administration.•Ensure that the security of the premises is always maintained and be responsible for the opening and closing and locking up of the site, ensuring the opening & closing checklists are followed.•Responsible in training new joiners.•To contribute positively to the effectiveness and efficiency of the teams and the whole operation.•Ensure that customer comments and complaints are handled professionally, with issues being referred, as and when necessary, to the appropriate member of staff.•To actively manage, develop and motivate a team of operational staff.•Responsible for daily briefing of the team.•Handling duty roster and planning of annual leaves.•To actively assist the Manager in the implementation of marketing initiatives.•To ensure customers and staff are provided with a safe environment and that the staff carry out their duties and comply with all health and safety standards. Show less

• Operations and Maintenance Assistant

  • Jan 2014 - Jan 2018

  •Act as team in charge in the absence of the Head of Department ensuring the smooth running of the ice rink’s operation by closely coordinating the needs of the staff and the guests.•Facilitates guest’s safety, ensuring that all facets of operation complies with company health and safety policy.•Liasing with the subcontractors for any maintenance issues.•Ensures that all equipments are properly maintained.•Ensures coordination between operations and facility management for effective cover of both the opening and closing of the rink.•Facilitating and supervising events, ensuring all requirements are handled before and after for all In House events.•In charge of In House DJ’s and managing their shifts. Show less

• Customer Service Executive

  • Sep 2008 - Jan 2014

  •Providing excellent customer service whilst responding to guests requests e.g. ice skate rentals, ice skating lessons, & other related activities.•Supervise and ensure proper delegation & direction of work to part- time staff members.•Handles complaints and guest inquiries in an effective and professional manner.•Ensuring control over all sound and lighting systems.•Carrying out “on the job” trainings for all new joiners.•Responsible for handling cash register.



Danzas

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Warehouse Assistant

  • Dec 2006 - Aug 2008

  Ensure compliance of standard operating procedures. Daily Pick and Pack of stocks. Maintain all material handling equipment in good manner. Work closely with other departments, especially logistics and finance to ensure smooth flow of operations. Ensure compliance of standard operating procedures. Daily Pick and Pack of stocks. Maintain all material handling equipment in good manner. Work closely with other departments, especially logistics and finance to ensure smooth flow of operations.