Experience

OnPointe
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Regional Financial Consultant

  • Feb 2018 - Present

Doctors Hospital
• Mexico
• Hospitals and Health Care
• 200 - 300 Employee
• Business Office Manager

  • Apr 2017 - Jan 2018

Preferred Care Partners Management Group, LP
• Medicare Billing Specialist

  • Oct 2015 - Apr 2017

Senior Care Centers LLC
• United States
• Medical Practices
• Billing Specialist

  • Sep 2013 - Oct 2015


Reading Partners

• United States
• Education Administration Programs
• 400 - 500 Employee

• Volunteer

  • Feb 2014 - 2015

  Assist struggling readers to build strong literacy skills, gain confidence, and discover a passion for reading. Reading Partners is dedicated to ensuring that students gain the critical reading skills they need to prepare them for academic, social, and civic success. Assist struggling readers to build strong literacy skills, gain confidence, and discover a passion for reading. Reading Partners is dedicated to ensuring that students gain the critical reading skills they need to prepare them for academic, social, and civic success.



AmerisourceBergen

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Program Manager of Operations

  • Sep 2010 - Aug 2013

  Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Routinely collaborated with department managers to correct problems and improve services. Investigated, provided and submitted information to Quality Department about special incidents, events and complaints. Assisted in resolving and satisfying client requests and internal operational issues.Established standards for selection, promotion and termination of staff. Administered job knowledge assessments and competency testing for certification-level training. Developing project processes in coordination with ops leaders and ensure metrics are met Establishing SOPs. Leading staff planning and working with HR to coordinate team hiring process Seasonal associate management Lead team training and other activities. Serve as the primary liaison between Shared Services and our internal clients/accounts to interpret business needs and develop appropriate action plans Work with management teams to monitor, assess and identify strategies to improve program processes, services, systems and analysis Provide internal advocacy for business need Work with management team to ensure that team is meeting contractual obligations Stay abreast of new business development opportunities and internal project needs Identify new services or processes to existing programs. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

• Interim Senior Manager

  • Oct 2011 - Mar 2012

  Supporting two high profile reimbursement teams launch a new reimbursement divison team of 30+ associates each in a new facility and to ensure processes, vendors, and operations teams are working cohesively to support the needs of the client, patient, and providers. Recruiting, training, and providing oversight to a team of Reimbursement Support Specialist that support our operational services. Feedback and assistance in the building of the database that will provide the foundation of reimbursement support for a pharmaceutical program. Developing project processes in coordination with Operations Leaders to ensure program metrics are met Serve as the primary liaison between the client, the team, and the organization to provide consultative assistance in decision-making and program plans. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.Recruited, hired, trained and coached on average of 35 new employees per year.

• Team Coordinator

  • Sep 2007 - Feb 2010

  Serve as the primary liaison between Shared Services and our internal clients/accounts to interpret business needs and develop appropriate action plans. Work with management teams to monitor, assess and identify strategies to improve program processes, services, systems and analysis. Provide internal advocacy for business need Work with management team to ensure that team is meeting contractual obligations. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Investigated, provided and submitted information to Quality Department about special incidents, events and complaints. Assisted in resolving and satisfying client requests and internal operational issues.Established standards for selection, promotion and termination of staff. Administered job knowledge assessments and competency testing for certification-level training.