Experience

Ready, Willing and Able | Prêts, disponibles et capables

• Human Resources Services
• 1 - 100 Employee

• Labour Market Facilitator

  • Sep 2023 - Present

• Employment Outreach Coordinator

  • Dec 2021 - Aug 2023

  Building a strong network of local employers and job seekers in the Waterloo/Kitchener region. I provide training, awareness, and supports to employers who are looking to include inclusive hiring practices geared to folks who identify with autism spectrum and/ or other disabilities. I also provide support to job seekers who identify with autism spectrum and/ or other disabilities and connect them with inclusive employers within their local areas.



Kerry's Place Autism Services

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Autism Consultant

  • Nov 2017 - Present

  Autism Consultant (2020) delivering virtual services and supports to clients throughout Durham Region and the Greater Toronto Area within the following programs; Employment Works Canada, Young Adults Program and Ready, Willing and AbleAutism Consultant (2017-2019) Facilitated group services and 1:1 individualized support under the Ontario Autism Program

• Autism Support Associate

  • Jul 2015 - Nov 2017

  Primary liaison supporting adults diagnosed with Autism Spectrum Disorders and dual/multiple diagnoses in a modified residential settingProvided appropriate personal hygiene, physical care including medication administration and crisis response Completed Incident & Serious Occurrence Reports and monthly liaison reports Advocated on behalf of our supported persons through coaching in the areas of social skills, communication, vocation and leisure activitiesParticipated in Person Directed Plan meetings with our supported person’s families, substitute decision makers and clinical team to create individualized outcome plans and behavioral support plansProvided leadership to other employees to continuously improve the quality of service for those we supportDesignated Health & Safety representative conducting monthly site inspection, vehicle safety inspections, emergency / fire drill procedures for the residential home insuring the safety of the staff and those we support Show less



Fred Victor Centre

• Hostel Relief Worker

  • Jul 2015 - Nov 2016

  Support clients individualized needs whom are effected by homelessness, poverty, substance use, physical and mental health within residential settings Work in hostel, drop-in and transitional housing settings Assist clients with obtaining housing, identification, social assistance and counseling services Perform administrative tasks such as answering phones, process client intakes and discharges Complete hourly room checks and building rounds to ensure safety of the residents and staff Address client’s needs with sensitivity in case management with all clients by making appropriate referrals that meet the goals outlined in their case plans Establish and maintain effective working relationships with clients, staff, community agencies and the public Clearly communicate effectively both orally and in writing with all levels of staff, the public and clients while maintaining objectivity Show less



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Fraud Detection Specialist

  • Oct 2013 - Jul 2015

  Analyzed usage or transactions on various Scotiabank Credit Card products and on Commercial/Corporate Credit Cards Conducted outbound calls to cardholders when suspecting fraudulent usage on Credit Cards Completed Lost & Stolen Reports and Fraud Files to submit to investigative department Utilized problems solving and troubleshooting skills when cardholders report issues with card usage at merchant terminals, ABMs/ATMs or online transactions Received inbound calls and interact with Scotia cardholders, Customer Service Personnel, Police officers & Branch representatives Show less



Malvern Family Resource Centre

• Canada
• Non-profit Organization Management
• 1 - 100 Employee

• Program Facilitator

  • Mar 2015 - Jun 2015

  Facilitated an after school program that offers physical activities, homework support, healthy eating and nutritional education, wellness, as well as other life-skills training that meet the needs of children in grades 5 to 8 Supervised a team of staff, volunteers and participants to ensure that the after school activities are implemented as per the Ministry’s guidelines Preformed administrative duties including registration of new participants to the after-school program and maintain weekly statistical information and records Occurrences and Incident reports in the agency database Worked with partner agencies to offer activities to enhance the program while creating a playful, safe and inviting environment Experienced working with individuals with Learning Disabilities and students with identified on the Autism Spectrum, being sensitive to their various disabilities and specific needs Show less



City of Toronto

• Canada
• Government Administration
• 700 & Above Employee

• Placement Student with Toronto Employment & Social Services

  • Sep 2014 - Apr 2015

  Demonstrated excellent interpersonal and listening skills to elicit information to various group demographics that include, individuals of homelessness, addiction & mental health, youth in conflict with the law, newcomers/refugees Collaborated closely with the Investing In Youths Caseworker assisting the needs of high risk and/or incarcerated youth and those in progress of receiving Pardon Assessed clients through intake procedures using appropriate judgment and criteria to assess eligibility for Ontario Works & extended benefits Conducted Service Support Interview (SSI) appointments with clients at local area office & by telephone Facilitated a focus group targeting newcomer youths between the ages of 18 to 29 years to discuss their experiences with Toronto Employment Services & other community agencies Supported the Kennedy Employment Resource Centre with client registrations, program resources & computer inquiries Assisted with various Employment Service initiatives such as the Youth Networking Event & Workforce Development events Attended 6 full days of training for the new Provincial technology Social Assistance Management System (SAMS) at the Toronto Employment & Social Services Learning Centre Show less



Seneca College

• Canada
• Higher Education
• 700 & Above Employee

• Seneca SMILE Group Mentor

  • Sep 2014 - Apr 2015

  Mentored 1st year Seneca students in the Social Service Worker program Conducted 1 hour group facilitation's on a weekly basis for an open discussion to address students academic & personal concerns Demonstrated Interpersonal Sensitivity towards students thoughts, feelings while seeking out the facts Utilized problems solving and critical thinking skills in a creative approach to address crucial issues that concern students Practiced professional boundaries while providing individual counseling upon the students request Show less



Ontario Property Management Group

• Canada
• Real Estate
• 1 - 100 Employee

• Housing Administrator

  • Apr 2012 - Aug 2013

  Performed administrative duties while managing the needs of a co-operative housing building with 110 units both low income & market rent tenants Responsible for processing payables and receivable accounts; depositing Interac, cheques & pre-authorized payments through Yardi accounting software system Calculated Rent-Geared-to-Income eligibility for subsidies housing applicants according to the standards of Ontario’s Housing Service Act 2011 Established an internal organizational system that aids subsidized applicant prospects in correlation with Housing Connections vacancy database Prepared and processed monthly arrears & vacancy reports, memoranda, minutes, forms and letters. Ensuring conformity with regulations, statutes, by-laws, agreements, policies and procedures Reviews and directs all incoming correspondence including e-mails and phone calls, manages and schedules daily appointments, coordinates meetings and maintains a confidential filing and archive system Reconciles unit vacancies by coordinating new member move ins, member move outs and/or internal transfers of member within the housing units Systematizes individual member’s personal information, housing information with the use of HMWorx software Provided training and support to new staff, volunteers and students Show less



Royal Bank of Canada

• Australia
• Banking

• Account Service Agent

  • May 2010 - Jan 2012

  Utilized multiple computer programs to process First Canadian Title & Lawyer Mandate deals Assessed homeline / mortgage specialist, branch & interim finance account information into RBC’s database Maintained communication lines between Mortgage Closing Officers of any pending issues with mortgage deals Performed administrative responsibilities: phone calls to Branch teams and other accounts departments, emailed and/or faxed account status to Mortgage Closing Officers & existing RBC clients Show less



Crestex Limited

• United Kingdom
• 1 - 100 Employee

• Graphic Designer

  • Mar 2006 - Aug 2011

  Designed various logos for customized sportswear, t-shirts, banners and crests Completed orders under strict deadlines by prioritizing VIP clients and rush orders within the 2 week turn around time or less Converted Adobe Illustrator files for clients into hard copy positive images for silk screening production Established communication with all clients by emailing confirmation and sampled proofs before starting production Operated Stahl’s Ioline programs and cutting machinery Organized orders & inventory by utilizing Microsoft Excel spreadsheets Show less



Freelancing

• Bangladesh
• Marketing Services
• 1 - 100 Employee

• Freelance Graphic Designer

  • Jun 2007 - Aug 2010

  Utilized Adobe InDesign, Photoshop and Illustrator to create special event programs (eg. Brochures, pamphlets, wedding invitations) & event banners Oversaw and executed webpage layouts using Adobe Flash & Dreamweaver Created business cards for small establishing companies that resulted in the advancement of their sales & business clientele Utilized Adobe InDesign, Photoshop and Illustrator to create special event programs (eg. Brochures, pamphlets, wedding invitations) & event banners Oversaw and executed webpage layouts using Adobe Flash & Dreamweaver Created business cards for small establishing companies that resulted in the advancement of their sales & business clientele



Sirens Retail Store

• Sales & Assistant Visual Merchandiser

  • Oct 2005 - Mar 2006

  Responsible for appearance of store layout: visual displays that engaged customers and stimulated sales activity Assisted customers by informing them of daily promotions and knowledge of merchandise Dealt with various customer relation issues and problem solved fair solutions Processed merchandise returns and exchanges Responsible for appearance of store layout: visual displays that engaged customers and stimulated sales activity Assisted customers by informing them of daily promotions and knowledge of merchandise Dealt with various customer relation issues and problem solved fair solutions Processed merchandise returns and exchanges



H&E Copy Center

• Sales Associate & Creative Assistant

  • May 2005 - Oct 2005

  Applied Microsoft Word knowledge when requested to type documents and input data entry information into a spreadsheet for customers Catalogued and correlated large sums of business documents and visuals for presentations Knowledge on maintenance of digital printers that are used for mass print productions Assisted in manually collating and binding booklets, pamphlets and program brochures Applied Microsoft Word knowledge when requested to type documents and input data entry information into a spreadsheet for customers Catalogued and correlated large sums of business documents and visuals for presentations Knowledge on maintenance of digital printers that are used for mass print productions Assisted in manually collating and binding booklets, pamphlets and program brochures