Romaro Keith
Systems Engineer (Remote) at Magenium- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft Teams Rooms Technical Solutions Professional Exam Badge
MicrosoftJul, 2022- Oct, 2024 -
CompTIA Network+
CompTIAJul, 2016- Oct, 2024 -
CompTIA Security+
CompTIASep, 2016- Oct, 2024
Experience
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Magenium
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Systems Engineer (Remote)
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Nov 2019 - Present
Daily support and troubleshoot for all end users through ticketing system, track requests and issues Set-up new employee profiles, including hardware, software, network access and security; train on procedures and expectations Maintain proper licensing, track renewals and expiration dates Analyze and recommend proper SOP for file organization, purging and archiving Provide Azure AD, O365/ M365 administration, and server support Install, setup, configure, and test Microsoft Team Rooms (MTRs) for new and existing clients Show less
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U.S. Census Bureau
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United States
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Government Administration
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700 & Above Employee
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IT Specialist (Sysadmin)
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Aug 2018 - Nov 2019
Provides IT support to internal and field staff through in-person contact and remote support. Responsible for staff consisting of three Level I Information Technology Technicians. Ensure system availability, functionality, integrity, and efficiency by monitoring incoming support tickets, memorandums, and weekly teleconference briefings. Assist with management of system resources including performance, capacity, availability, serviceability, and recoverability. Provides customer service to external field staff and vendors through multi-bridge line phone queue to ensure their individual and group needs are met. Develop software and systems so they are configured in accordance to security baselines and policy specifically with regard to access control and account management. Develop test data and appropriate testing procedures while analyzing and evaluating the results. Communicates effectively with colleagues and field staff using verbal and written communication methods. Communication methods including phone calls, Skype, voice messages, email and video conferences. Manage and creates daily and weekly reports created through Excel and distributes reports to upper management. Recognizes and takes action for problems that arise within the department. Develops plan of action and delegate tasks and assignments as needed. Consults with colleagues to understand issues and problems that arise within the office as well as in the field. Planned and delivered customer support services which included installation, configuring, and troubleshooting computers and software needed for customers. Show less
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Systech Information Services, Inc.
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Lisle, IL
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Level II Technician/ Jr. Network Engineer
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Jan 2017 - Aug 2018
Provided IT support in Managed Services Provider (MSP) environment to over 60 clients through remote or onsite visits Monitored and resolve helpdesk tickets from manufacturing/ industrial companies using ConnectWise ticketing system Managed server and client operating system upgrades. Provided exceptional customer service to clients by assessing their group and individual needs. Offer new products and/or software to ensure optimal computer efficiency Communicates effectively with colleagues and clients using verbal and written communication methods. Communication methods including phone calls, Skype, text messaging, voice messages, and email Meticulously reviewed server, cloud productivity, and best IT standard industry practices to reduce downtime and promote continual utilization Provided end user support for Microsoft products and applications including Office 365 suite. Supported both domain and non-domain environments utilizing remote service tools and software Supported server 2008 R2/2012 R2/ 2016 and client platforms Managed backup data solutions, data reports, and data/ disaster recovery Created, terminated, and tested CAT 5 and CAT 6 network cables using networking tools AD, DHCP, and Fortinet/ Cisco Meraki firewall experience Show less
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Insight Global
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United States
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Staffing and Recruiting
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700 & Above Employee
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PC Technician
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Nov 2016 - Dec 2016
Coordinated with IT project manager and property managers to replace existing Wyse terminals for Lenovo Thin clients Provided hardware and software support for more than 40 clients Troubleshooting end user printers, phones, PCs and fax machines Map end user network drives and provided training for Win 10 Operating System Coordinated with IT project manager and property managers to replace existing Wyse terminals for Lenovo Thin clients Provided hardware and software support for more than 40 clients Troubleshooting end user printers, phones, PCs and fax machines Map end user network drives and provided training for Win 10 Operating System
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United States Postal Service
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United States
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Government Administration
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700 & Above Employee
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City Carrier Assistant
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Nov 2015 - Nov 2015
Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route. Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery Handles undelivered mail in accordance with established procedures Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers Show less
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MidAmerican Energy Company
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United States
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Utilities
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700 & Above Employee
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Gas Drafter
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Jul 2015 - Nov 2015
Performs responsibilities and computer aided drafting with a high degree of accuracy Establishes understanding of evolving electric construction standards and practices to aid in the accurate mapping of facilities and data Maintains sensitive and confidential information regarding company information Ensures all compliance aspects of position are followed in accordance with the policies, codes, and regulations of the company Performs responsibilities and computer aided drafting with a high degree of accuracy Establishes understanding of evolving electric construction standards and practices to aid in the accurate mapping of facilities and data Maintains sensitive and confidential information regarding company information Ensures all compliance aspects of position are followed in accordance with the policies, codes, and regulations of the company
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Securitas Security Services USA, Inc.
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United States
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Security and Investigations
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700 & Above Employee
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Security Officer
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Mar 2014 - Nov 2015
Provides exceptional and efficient customer service Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel Checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons Prepares logs and reports as required Provides exceptional and efficient customer service Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel Checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons Prepares logs and reports as required
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GameStop
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United States
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Retail
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700 & Above Employee
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Game Advisor
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Oct 2013 - Jul 2015
Provides exceptional and efficient customer service Provides and research information on the electronic gaming industry Inform customers of current sale pricing and available products and services Provides exceptional and efficient customer service Provides and research information on the electronic gaming industry Inform customers of current sale pricing and available products and services
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Supervisor/Psychiatric Technician
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Sep 2005 - Sep 2013
File management - Perform administrative functions to ensure that all clients were accounted for and to ensure all paperwork was done on time Management and leadership of clinical staff – Assisted hospital corpsman and civilian officers with administrative and hospital procedures including emergency treatment, educational groups, infection control, client transportation and client monitoring Group therapy facilitator – Lead three groups a day where self-care, financial management, medication management, and other psychotherapy issues were addressed. Patient advocate – Listened to each client and their families to ensure that they felt safe and to ensure they were receiving the best care possible. Training - Use electronic and on the job training tools to stay current, confident and component to ensure the growth and achievement of not only individual goals but the organization as whole Show less
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Walgreens
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United States
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Retail
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700 & Above Employee
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Service Clerk/Cashier
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Apr 2004 - Sep 2005
Front register cashier – ensured that all transactions were collected correctly and all money was accounted for at the end of shift Cleanliness - maintained a clean area not only in my department but others around me Accountable of stock inventory – ensured that all areas had items and information needed for customers Direct interaction and customer service – engaged with customers by providing them with items based on their needs Conflict resolution and problem solving Creativity - Engage with sales team, managers, and other team members to help achieve business growth and store goals Show less
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Education
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2010 - 2015
Ashford University
BA in Business Information Systems, Computer Technology/Computer Systems Technology
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