Experience

Panevino Restaurant

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Food and Beverage Manager

  • Dec 2022 - Present



Grand Casino Tirana

• Albania
• Entertainment
• 1 - 100 Employee

• Food and Beverage Manager

  • Mar 2021 - Present

  - Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards - Preserve excellent levels of internal and external customer service - Lead F&B team by attracting, recruiting, training and appraising talented personnel - Establish targets, KPI’s, schedules, policies and procedures - Comply with all health and safety regulations - Report on management regarding sales results and productivity - Execute duties as assigned by General Manager - Oversee the daily F&B outlet operations, supervise the service activities in all F&B outlets and engage personally in serving guests when the operation in busy - Hold pre and post shifts brief with the F&B Team and apply learning during the next shift - Ensure that all team members in the F&B Team understand their purpose and are full equipped with the tools, skills, behaviors, and knowledge required to deliver outstanding F&B guest experiences - Respond efficiently and accurately to F&B outlet guest complains - Work with the Head Chef on menu planning through monitoring of food and beverage sales and proposing new menu ideas - Interview, select, train, supervise, coach and evaluate F&B Team Show less



n'Mes Social Bar

• Tirana, Albania

• Food and Beverage Service Manager

  • Aug 2020 - Feb 2021

  - Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards - Preserve excellent levels of internal and external customer service. - Report on shareholders regarding sales results and productivity - Oversee the daily F&B outlet operations - Ensure that all team members in the F&B Team understand their purpose and are full equipped with the tools, skills, behaviours, and knowledge required to deliver outstanding F&B guest experiences - Respond efficiently and accurately to F&B outlet guest complains . - Work with the Head Chef on menu planning through monitoring of food and beverage sales and proposing new menu ideas - Interview, select, train, supervise, coach and evaluate F&B Team. Show less



Hilton Garden Inn Tirana

• Albania
• Hospitality
• 1 - 100 Employee

• • Nov 2019 - Sep 2020

  - Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards- Preserve excellent levels of internal and external customer service- Lead F&B team by attracting, recruiting, training and appraising talented personnel- Establish targets, KPI’s, schedules, policies and procedures- Comply with all health and safety regulations- Report on management regarding sales results and productivity- Execute duties as assigned by General Manager - Oversee the daily F&B outlet operations, supervise the service activities in all F&B outlets and engage personally in serving guests when the operation in busy - Deliver together with all members of the F&B Team a superior food and beverage service who stands for the unique Hilton Garden Inn Hospitality - Hold pre and post shifts brief with the F&B Team and apply learning during the next shift- Ensure that all team members in the F&B Team understand their purpose and are full equipped with the tools, skills, behaviors, and knowledge required to deliver outstanding F&B guest experiences - Respond efficiently and accurately to F&B outlet guest complains - Ensure that all the members of the F&B Team as well as Guest Service Agent FO understand the specifications of the dishes we sell, their prices and the process designed to serve them to our guest - Work with the Head Chef on menu planning through monitoring of food and beverage sales and proposing new menu ideas - Interview, select, train, supervise, coach and evaluate F&B Team Show less

• • Jul 2018 - Nov 2019

  - Pre-opening and implementation of Hilton first branded hotel in Albania - Supervise Food and Beverage Outlet operations - Communicate and delegate tasks to the team - Ensure compliance of brands standards- Manage guests queries in a timely and efficient meaner- Represent needs of the team - Assist Food and Beverage management with achieving financial targets - Assist Food and Beverage management with training and development of team members - Assist with annual and mid-year appraisals with team members under your responsibility - Comply with hotel security , fire regulations and all health and safety legislation - Be environmentally aware - Assist other departments wherever necessary and maintain good working relationship Show less



Rogner Hotel Tirana

• Albania
• Hospitality
• 1 - 100 Employee

• • Oct 2017 - Jul 2018

  -Understanding requirements for each event.-Booking venues and schedule speakers.-Planning event with attention to financial and time constraints.-Booking venues and schedule speakers.-Negotiate with vendors to achieve the most favorable terms.-Manage all event operations (preparing venue, invitations etc.)-Do final checks at the day of the event to ensure everything meets standards.-Oversee event happenings and act quickly to resolve problems.-Evaluate event’s success and submit reports. Show less

• • Sep 2015 - Sep 2017

  -Involved in the setting of department targets and objectives, and to monitor and strive for their achievement.-Being proactive in maximising sales and generating revenue.-Inputing new ideas for service and products to maintain competitive and leading edge.-Being an effective communicator with guests/clients and at all levels of the venue.-Compile required statistics/reports.-Assist the Bars Manager in the control of wage costs in line with budgetary requirements.-Ensure stock items behind the bars are always within expiry date.-Ensure mise-en-place are prepared according to Bars standards.-Ensure guest drinks are prepared and served according to company standards.-Monitor, anticipate and react to customer needs consistently to ensure maximum guest satisfaction.-Ensure high standards of cleanliness throughout the bars.-Coaching individual team members to develop their skills and maximise performance.-Attending meetings as required. Show less

• • Mar 2015 - Sep 2015

  -Understanding requirements for each event.-Booking venues and schedule speakers.-Planning event with attention to financial and time constraints.-Booking venues and schedule speakers.-Negotiate with vendors to achieve the most favorable terms.-Manage all event operations (preparing venue, invitations etc.)-Do final checks at the day of the event to ensure everything meets standards.-Oversee event happenings and act quickly to resolve problems.-Evaluate event’s success and submit reports. Show less

• • Mar 2014 - Mar 2015

  -Assisting the Restaurant Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.-Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.-Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels.-Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.-Interact positively with customers promoting hotel facilities and services.-Coordinating document reservations. -Organize special events in the restaurant.-Move throughout the facility and kitchen areas to visually monitor and take action toensure food quality and service standards are met. -Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.-Ensure that all standards and hotel cash handling procedures are met.-Work closely with the Restaurant Manager, Food &Beverage Manager and Costcontroller in monthly beverage inventory and quarterly china/glass/silver/linen inventory. Show less

• • Dec 2009 - Mar 2014

  -Provide outstanding events supervision services, coordination and advice, in a safe, efficient, effective,professional and timely manner.-Provide professional supervision of events by maintaining a high focus on event requirements and customer expectations,and ensuring appropriate communication with customers and events staff to achieve excellence in customer service and satisfaction.-Assist the Events Manager in the management, coordination and delivery of multiple events, specifically relating to customer communication, food and beverage operations, rostering, staff training and supervision, sales and stock ordering and control.-Undertaking venue supervision support of technical events including stage management, technicalassistance, service delivery and reporting.-Ensure that all operations achieve a high level of presentation and customer satisfaction. Show less

• • Feb 2009 - Dec 2009

  -Responsible for welcoming guest, give them all necessary information about the restaurantand hotel to make their stay as comfortable as possible. -Assisted in room service and provided excellent food and beverage service to hotel guestsSettle bill payments and expenses quickly and accurately.



Gingermint Bar Catering

• Event Organizer

  • Apr 2016 - Dec 2017

  -Communicate with the client to understand their wants, needs, and special requests for the event. -Planing and organize the event from concept to finish in accordance with the preference of the client. -Createing a budget that suits the client’s need and maintain it. -Selecting the most suitable location or venue, book, prepare, and arrange it for the event. -Attending event to oversee activities and ensure details are handled as planned. -Working and giveing guidance to staff involved in event planning and execution. -Negotiateing and contracting with vendors such as photographers, florists, caterers, technical and transportation services on a variety of goods and services like security, lighting, sound equipment, displays, stages, parking, food and drink and any other essential item to ensure the success of the event. -Performing other related duties as may be assigned or requested by clients. Show less



Padam Butique Hotel

• Rruga Papa Gjon Pali II, Tirana 1001 Albania

• Bartender

  • May 2017 - Sep 2017

  -Prepare alcohol or non-alcohol beverages for bar and restaurant patrons. -Interact with customers, take orders and serve snacks and drinks. -Assess customers’ needs and preferences and make recommendations. -Mix ingredients to prepare cocktails. -Stay guest focused and nurture an excellent guest experience. -Prepare alcohol or non-alcohol beverages for bar and restaurant patrons. -Interact with customers, take orders and serve snacks and drinks. -Assess customers’ needs and preferences and make recommendations. -Mix ingredients to prepare cocktails. -Stay guest focused and nurture an excellent guest experience.



Ministry of Social Welfare and Youth

• Rruga e Kavajës, Tiranë Albania

• Food and Beverage Trainer

  • Apr 2014 - Nov 2014

  -Training - Influence and implement ongoing company training programs . -Adequate teaching ability including,but not limited to, proficiency in subject matter, ability to recognize and capitalize upon teachable moments, creativity in training style, and patience. -Communication - Regularly communicating expectations, guidance,customer service, and employee recognition matters and other opportunities. -Employee Feedback - Evaluate and provide feedback to trainees:identify strengths and weaknesses, provide a tailored work environment in those identified areas, and effectively communicate feedback. -Monitor and review progress of trainees through questionnaires and discussions. -Help employees solve specific training problems, either on a one-on-one basis or in groups. -Commit to the Train the Trainer process and scheduled meetings with Training Manager. -Perform other duties as assigned. Show less