Romarico Gomez
Senior Barista at BM caterers- Claim this Profile
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Bio
Credentials
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Licensed Door Supervisor
Security Industry AuthoritySep, 2020- Nov, 2024
Experience
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BM caterers
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United Kingdom
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Food and Beverage Services
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100 - 200 Employee
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Senior Barista
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Dec 2022 - Present
Constantly adapting to different situations, providing assistance where necessary as a member of BM Caterers' Talent Team. Delivering great customer service on tills or through the coffee machine and providing high quality coffees to customers. Training new baristas who have little to no experience on how to steam the milk and how to pull shots properly. Not limited to being a Barista only, I provide assistance even as a General Assistant, from sanitising the tables, collecting mugs and putting in a dishwasher, serving quality food behind a hot counter, monitoring stocks and replenishing the displays. Show less
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Gather & Gather
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United Kingdom
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Food & Beverages
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400 - 500 Employee
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Barista/Catering Assistant
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Dec 2020 - Nov 2022
✔ Serving high quality coffee ✔ Cleaning the coffee machine used throughout the service ✔ Setting up for both breakfast and lunch services ✔ Serving lunch to customers from a hot counter ✔ Taking temperatures of cold displays and food to submit to food policies and procedures ✔ Replenishing crisps, cold drinks, confectioneries in accordance with the first-in first-out procedure ✔ Accurately operating on the till to charge customers of their purchase ✔ Serving high quality coffee ✔ Cleaning the coffee machine used throughout the service ✔ Setting up for both breakfast and lunch services ✔ Serving lunch to customers from a hot counter ✔ Taking temperatures of cold displays and food to submit to food policies and procedures ✔ Replenishing crisps, cold drinks, confectioneries in accordance with the first-in first-out procedure ✔ Accurately operating on the till to charge customers of their purchase
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Gather & Gather
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United Kingdom
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Food & Beverages
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400 - 500 Employee
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Barista/Catering Assistant
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Sep 2019 - Oct 2020
✔ Being assigned to different sites of Gather & Gather as a Barista/Catering Assistant. (Only when in Relief Team) ✔ Serving high quality coffee ✔ Cleaning the coffee machine used throughout the service ✔ Setting up for both breakfast and lunch services ✔ Serving lunch to customers from a hot counter ✔ Taking temperatures of cold displays and food to submit to food policies and procedures ✔ Replenishing crisps, cold drinks, whatever needs replenishing in accordance with first-in first-out procedure ✔ Accurately operating on the till to charge customers of their purchase Show less
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Interserve
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United Kingdom
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Construction
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700 & Above Employee
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Coffee Shop Supervisor
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Jul 2018 - Sep 2019
✔ Delegating tasks to my team to ensure we are working towards sales targets and tasks that need to be done are being completed accordingly ✔ Managing stock levels ensuring that all products are available and that first-in first-out practice is implemented to minimise wastages ✔ Placing an order if needed to fill up items that need restocking ✔ Stock-taking ✔ Training and monitoring my team how to make coffee properly to a high standard consistently ✔ Ensuring that food safety procedure is implemented with fridges and cool displays having the temperature required by law and by the company ✔ Evaluating the customer journey to make sure that the shop is always attractive and well replenished ✔ Making sure that the general cleaning standards of the shop are high, ensuring that the checklist for cleaning is accomplished depending on its required cleaning frequency ✔ Serving high quality coffees ✔ Cashing up the till Show less
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Gather & Gather
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United Kingdom
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Food & Beverages
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400 - 500 Employee
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Barista/Catering Assistant
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May 2018 - Jul 2018
✔ Serving great quality coffees ✔ Supporting the Supervisor and Manager to run the shop ✔ Serving food during breakfast and lunch ✔ Ensuring the shop is well replenished ✔ Cashing up the till ✔ Serving great quality coffees ✔ Supporting the Supervisor and Manager to run the shop ✔ Serving food during breakfast and lunch ✔ Ensuring the shop is well replenished ✔ Cashing up the till
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GAIL's Bakery
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United Kingdom
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Hospitality
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400 - 500 Employee
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Barista/Team Member
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Mar 2018 - May 2018
✔ Serving great coffees ✔ Dialling-in the espresso recipe and ensuring that it is on the company's standards ✔ Maintaining groupheads' and portafilters' cleanliness at a high standard to ensure that the coffee served is delicious and in its highest quality ✔ Cleaning the coffee machine when closing ✔ Charging customers on tills accordingly ✔ Delivering ordered food and drinks to customers' tables ✔ Helping out to clean tables ✔ Cleaning the shop to set it up for the opening team in the morning Show less
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Knot Pretzels
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United Kingdom
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Food & Beverages
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1 - 100 Employee
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Senior Shift Leader/Barista
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Oct 2016 - Mar 2018
✔ Being in charge of a team (3 to 5 people) in order to run the shift smoothly ✔ Carrying out daily training and coaching of the team on coffee, customer service or product quality. ✔ Carrying out the End of Day Cash Report and Analysis of sales compared to target ✔ Managing stock levels to make sure that all the products are available and placing the order if needed ✔ Deciding the daily coffee recipe based on coffee tasting/cupping ✔ Making sure that the standards of the coffee and pretzels are always high. ✔ Preparing and baking pretzels in the oven to serve them to customers ✔ Delivering an amazing customer service with passion, quality and speed ✔ Making sure that the general cleaning standards of the store are high ✔ Carrying out stock counting ✔ Leading sales by creating a buzz inside the shop with our free sample of coffee & pretzels ✔ Evaluating the customer journey to make sure that the shop is always attractive and well displayed Show less
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Bank of the Philippine Islands (BPI)
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Philippines
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Banking
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700 & Above Employee
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Service Associate
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Aug 2015 - Aug 2016
✔ Receiving phone calls from customers about their remittances to be processed ✔ Making phone calls to update customers’ data and documents ✔ Manually extracting remittance data of customers for monitoring purposes ✔ Folding and enveloping bank statements to be posted to customers’ addresses ✔ Sending important documents of customers that needs to be sent back to their postal addresses ✔ Receiving phone calls from customers about their remittances to be processed ✔ Making phone calls to update customers’ data and documents ✔ Manually extracting remittance data of customers for monitoring purposes ✔ Folding and enveloping bank statements to be posted to customers’ addresses ✔ Sending important documents of customers that needs to be sent back to their postal addresses
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Compass Group
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United Kingdom
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Food and Beverage Services
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700 & Above Employee
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General Assistant
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Apr 2014 - Sep 2014
✔ Serving food to bank’s staff at lunch time ✔ Distributing plates where food is served ✔ Organising food equipments and cleaning food counters to set up for either breakfast or lunch ✔ Refilling the food on the tray or drink in containers when needed ✔ Labelling expiration dates of foods appropriately ✔ Cooking omelette/poached eggs on breakfast time ✔ Serving food to bank’s staff at lunch time ✔ Distributing plates where food is served ✔ Organising food equipments and cleaning food counters to set up for either breakfast or lunch ✔ Refilling the food on the tray or drink in containers when needed ✔ Labelling expiration dates of foods appropriately ✔ Cooking omelette/poached eggs on breakfast time
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Sports Direct
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United Kingdom
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Retail
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700 & Above Employee
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Casual Assistant
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Jan 2014 - Mar 2014
✔ Serving customers on tills and persuading them to buy Bags For Life or catalogues ✔ Organising deliveries of stocks with colleagues ✔ Putting anti-shoplifting devices on products that are branded or cost £10 or more ✔ Serving customers on tills and persuading them to buy Bags For Life or catalogues ✔ Organising deliveries of stocks with colleagues ✔ Putting anti-shoplifting devices on products that are branded or cost £10 or more
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Iceland Foods
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United Kingdom
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Retail
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700 & Above Employee
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Part-time Sales Assistant
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Aug 2012 - Mar 2014
✔ Serving customers on tills & returning put-back items on shelves ✔ Replenishing stocks on shelves in a first-in first-out rotation ✔ Guiding customers who do not know where the product is located ✔ Processing Home Delivery of customers ✔ Serving customers on tills & returning put-back items on shelves ✔ Replenishing stocks on shelves in a first-in first-out rotation ✔ Guiding customers who do not know where the product is located ✔ Processing Home Delivery of customers
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Co-op
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United Kingdom
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Retail
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700 & Above Employee
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Store Assistant/Checkout Assistant
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Jul 2011 - Oct 2011
✔ Replenishing stocks on shelves in a in a first-in first-out rotation ✔ Guiding customers who do not know where the product is located ✔ Serving customers on tills ✔ Replenishing stocks on shelves in a in a first-in first-out rotation ✔ Guiding customers who do not know where the product is located ✔ Serving customers on tills
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Education
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2014 - 2015
Birkbeck, University of London
BSc Business, Business -
2010 - 2012
Capital City Academy
BTEC Level 3 Diploma, Business -
2010 - 2012
Capital City Academy
BTEC Level 3 Subsidiary Diploma, Health & Social Care -
2009 - 2011
Capital City Academy
Math's & English GCSE, Math's & English -
2009 - 2010
Capital City Academy
BTEC Level 2 Diploma, Business
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