Experience

Morse High School
• United States
• Graphic Design
• 1 - 100 Employee
• Teacher

  • Aug 2020 - Present


Pittsburgh Tutors

• United States
• 1 - 100 Employee

• Tutor

  • May 2018 - Aug 2020

  I am currently studying to become a secondary education teacher and am eager to become a source of support and guidance to students who may need extra attention. My areas of focus include mathematics, chemistry and physics. I am energetic, personable, and patient and am able to quickly build working relationships with students in order to increase their motivation to succeed. I understand the challenges faced by modern students and have experience working with children who struggle with attention issues. In addition, I am a native Spanish-speaker and have experience tutoring in Spanish. Show less



Wright Automotive Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Finance Manager

  • Aug 2016 - 2017

  As a Finance Manager my core duties are to finalize vehicle sales, maximize profits, secure funding and uphold quality standards. As a Finance Manager my core duties are to finalize vehicle sales, maximize profits, secure funding and uphold quality standards.



S3- Shared Service Solutions, LLC

• United States
• Banking
• 300 - 400 Employee

• Systems Trainer

  • Jun 2014 - Jan 2016

  Since S3 is a startup company, the Contact Center Systems Trainer position didn't exist before I began. This granted me the opportunity to create and implement my own training materials while molding the position across the following aspects:• Coaching/mentoring existing employees• Updating/Creating Standard Operating Procedures• Testing and updating software• Training new hires ( On the job training, additional skill-set training)• Quality Assurance (Monitored over 100 calls per month)• Remained available to the Management Team as back up for shift coverages and handling escalated member issues.During my time I have trained over 160 new hired employees, many of whom I provided additional skillset trainings to further their expertise. I was able to develop and implement my own original training materials, and would regularly take phone calls in different skill-sets alongside reps, to maintain fluency in current work scenarios and procedures. Show less

• Member Services Representative

  • Jan 2014 - Jun 2014

  S3 is a Credit Union Service Organization that services three partner Credit Unions; Bellco, Bethpage, and SECU. As a MSR for S3 my primary duties were to service incoming calls from members of our respective partners. These servicing requests range from basic account inquiries, transactions, opening/closing accounts and educating members to more complex matters such as wire transfers, online banking troubleshooting, fraud disputes and mortgage/escrow inquiries. In my short time as an MSR I was able to cross-train in multiple skill sets and begin handling more complex member issues both in English and Spanish while making myself available to assist my colleagues when requested. My approachable and adaptive personality, tendency to exceed expectations and drive contributed to my swift promotion to Systems Trainer. Show less



Avis Budget Group

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Lead Sales Agent

  • May 2012 - Dec 2013

  I began working for ABG while attending school at the University of Maine Orono, during this time I sharpened my sales skills and techniques. I learned to actively listen and perform customer needs analysis. I set goals, calculated and tracked weekly sales progress. As a Team Lead I helped guide and train new hired employees on standard operating procedures, sales steps and practices. This role is where I discovered my passion for sales and customer service. I began working for ABG while attending school at the University of Maine Orono, during this time I sharpened my sales skills and techniques. I learned to actively listen and perform customer needs analysis. I set goals, calculated and tracked weekly sales progress. As a Team Lead I helped guide and train new hired employees on standard operating procedures, sales steps and practices. This role is where I discovered my passion for sales and customer service.



UMaine Student Govt.

• Assistant Vice Pres. of Student Entertainment

  • Apr 2011 - Apr 2012

  -Assisted in the development and coordination of events to enhance the campus community and provide students with safe and exciting recreational activities -Collaborated with agents, tour managers, and venue managers to successfully promote and execute concerts and events (Fun, Daniel Tosh, Aziz Ansari, Ludacris)-Fostered meaningful relationships with administration involved in concert planning that are invaluable to efficient execution of events

• Director of External Affairs

  • Jan 2011 - Apr 2011

  -Arranged promotional campaigns across all types of media for job openings, organizations, and student entertainment events-Established a strong presence across social media networks, facilitating outreach to the Undergraduate student population-Designed and implemented the first annual UMaine Student Government Egg Hunt in an attempt to involve Student Government in new and different aspects of student life on campus



Berlin City Auto Group

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Sales Guide

  • May 2009 - Sep 2010

  -Maintained and developed relationships with existing customers via meetings, telephone calls and email -Learned to negotiate variations in price, delivery and specifications -Sharpened skills in overcoming objections and building rapport with customers while providing a comfortable buying environment -Maintained and developed relationships with existing customers via meetings, telephone calls and email -Learned to negotiate variations in price, delivery and specifications -Sharpened skills in overcoming objections and building rapport with customers while providing a comfortable buying environment