Experience

Making Waves Swim School (CANADA)

• Canada
• Recreational Facilities
• 1 - 100 Employee

• Coordinator, Project Management

  • Aug 2022 - Present

  Brampton, Ontario, Canada - Create internal documents for staff, streamline resource creation and workflow – report to Project Manager - Recall inventory of program supplies and materials; proactive planning of upcoming sessions - Organize file and storage management systems - Contribute to developing onboarding pathways & training for new hires - Frequented with apps such as Notion, Jotnote, Canva, Visme, Survey Monkey, & Miro

• Coach Trainer, Onboarding Facilitator

  • Mar 2022 - Present

  - Conduct onboarding of new Staff Members (onboarded 20+ staff)

• Lifesaving Instructor, Aquatics

  • Sep 2015 - Present

  Brampton, Ontario, Canada - Teach curriculum according to Lifesaving Society (Bronze Medallion, Bronze Cross) - Emergency First Aid Instructor & Examiner; Standard First Aid Instructor & Examiner

• Supervisor, Aquatics

  • Aug 2018 - Aug 2022

  Brampton, Ontario, Canada - Verification of part-time payroll entry in accordance with staff schedules - Use management software Jackrabbit Class to register clients, schedule classes, process refunds - Development of part-time staff/volunteers through seasonal trainings, ongoing coaching, and feedback - Timely follow-up for accident and incident reporting

• Maintenance Assistant, Facility Coordinator

  • Apr 2017 - Sep 2020

  Brampton, Ontario, Canada - Routinely monitor pool pump systems and cleanliness of the facility on shift. - Required to clean pool filters, refill chlorine and/or acid bins, power-wash deck, clean touchpoints

• Customer Service Representative

  • Jun 2018 - Sep 2019

  Brampton, Ontario, Canada - Interact with families (customers) on a moment-to-moment basis in the facility, over the phone, or email - Utilize class management software “Jackrabbit Class” to take payments and schedule classes

• Swim Coach & Head Swim Coach, Aquatics

  • Aug 2014 - Aug 2019

  Brampton, Ontario, Canada - Facilitate safe, fun, and educational environments where diverse students are taught critical life skills - Maintained proper pool chemistry (pH, alkalinity) - Built rapport amongst staff, students, and family members (customers) - Interacted with over 3000+ diverse students



Making Waves Swim School Head Office (CANADA)

• Office Admin (Administrative Assistant), Site Support

  • Jan 2022 - Jul 2022

  Brampton, Ontario, Canada - Evaluate training needs, and manage execution of staff trainings, orientations, and meetings - Compile & review weekly sessional statistics (retention and acquisition, enrollment snapshots) - Partake in Diversity, Equity, & Inclusion committee meetings (research EAPs, mental health resources)

• Assistant, Training Systems

  • May 2019 - Sep 2019

  Brampton, Ontario, Canada - Developed company-wide quality improvement initiatives within curriculum, branding, & onboarding alongside Senior Manager of Training Systems (Marek Holke) - Facilitated company-wide staff trainings across Brampton, Mississauga, and Vaughan (100+ employees)