Experience

PROVYS

• Czechia
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Customer Care Specialist

  • mar. de 2020 - - actualidad

  Providing customer care service to various installations of Provys SW all around Europe. Analysing reported issues, co-operating with development teams about fixes and making sure all SLA goals are met. Analysing and designing solutions for requested new features and managing whole process of its delivery - including project administration, testing, user manual preparation.

• Senior Consultant

  • ene. de 2018 - mar. de 2020

  Leader of team responsible for system upgrade for existing customers (e.g Česká televize). Leader of implementation team for Sales module - process analysis, data migration mapping, interface and print-outs specification and testing, end-user training,



Maternity leave

• Catering, Wellness and Entertainment manager for my kids

  • oct. de 2013 - dic. de 2017

  Maintaining knowledge of English and taking courses in my great passion - garment and patchwork sewing and pattern construction.



PROVYS

• Czechia
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Provys Air Time Sales - product manager

  • nov. de 2005 - oct. de 2013

  Member of team responsible for "Air-time sales" aka Sales module development. Collaboration on GUI design, process and functional documentation and testing. Leader of implementation teams for various customers across Europe, various modules of Provys product.Trainer of other consultants for Sales module as well as end-user trainer. Co-operation with teams responsible for implementation - as analyst and advisor.Data migration mapping consultant.

• Junior Consultant

  • jul. de 2004 - nov. de 2005

  Trainee, tester and member of implementation and Provys upgrade teams.