Experience

HORIBA Scientific

• Research Services
• 700 & Above Employee

• System Administrator II

  • Jan 2009 - Present



Horizon BCBSNJ

• Client Support Analyst III

  • Aug 2005 - Apr 2009

  Desktop Lead: supervised 5 Desktop Support TechniciansTicketing system: Peregrine-Service CenterAvaya IP Soft Phone and Avaya IP AgentHardware: Dell Laptops, Toshiba Laptops, Dell Desktops, , Dell local printers, HP Network Printers, as well as HP Local Printers, Blackberry, All Home User's Routers, and Modems.Operating System: WIN 2000,WIN XPSoftware : Microsoft Office 2000, and Microsoft Office 2003, Visio 2002, Visio 2003, Microsoft Project 2002, 2003 Nasco, TPX, Blackberry Desktop, Cisco System VPN Client, Adobe Acrobat Professional 8, AT&T Global, Image Plus, Norton Antivirus, Lotus notes, WinZip, Cirrus, Crystal Reports, Cognos, CADOCView, Business Objects, DB2, GIFTS V 5.2, Medigold, MeDecesion, PGP key Encryption, Reflections, SQL server 7.0 , MonarchInternet Applications: Appeals Pro, Witness Logger, UCSW, Qblue, Qreport, CarePlannerweb.Remote software: Carbon Copy, PCAnywhere, Remote Desktop, and Deployment Console Server.Altiris; created and delivered packaged software with Wise Packaged studio 6 , deployed Altiris agent client to multiple workstations, communicated with Altiris notification server to manage computers. Altiris deployment server created images and jobs for workstations waiting to be deployed to end users.Using Altiris deployment solution 6.5 Built personality packs for end users capturing their date and extracting it to a new deployment, data recovery by using Altiris PC edit wiz to extract it from packages created. Show less

• Deployment Specialist

  • Sep 2002 - Aug 2005

  Responsible for receiving, configuring and deploying personal computers and peripherals. Installed new and/or upgraded existing desktop application software. Responsible for physical collection and handling of personal computers and peripherals. Additionally, responsible for physical moves of four or less personal computers and/or peripherals. Received and delivered personal computers and peripherals to usersUnpacked, configured and deployed new computers within the scheduled lease time frame.Assessed users needs through an interview processScheduled installation dates and installed specific customer applicationsRestored users' data back from Altiris package builder.Troubleshooting problems via carbon copy or company phone.Configured and deployed users laptops including Operating systems, shrink-wrapped applications, and anti-virus tools Show less



Avv Communications Telediscount

• PC Support Technician

  • Mar 2002 - Sep 2002

  Win 95,98, Win NT, W2K, XP Repaired PC/ Laptops (HP, Dell, Macintosh, etc.) Installed and configured Software/Hardware Configured Local/Network Printers Configured Dial up and High Speed DSL/cable modem through VPN routers Installed/Configured MS Office 97-XP,Internet Explorer, Outlook PC Anywhere, Ghost 6.22 Win 95,98, Win NT, W2K, XP Repaired PC/ Laptops (HP, Dell, Macintosh, etc.) Installed and configured Software/Hardware Configured Local/Network Printers Configured Dial up and High Speed DSL/cable modem through VPN routers Installed/Configured MS Office 97-XP,Internet Explorer, Outlook PC Anywhere, Ghost 6.22



Diamond Technology Solutions

• India
• Software Development
• 1 - 100 Employee

• Network Integrator

  • Sep 2001 - Feb 2002

  Client-Chicago Title Insurance Company Maintenance on 8 remote NT Local Area Networks in Southern NY, NJ,PA Checking and clearing event logs, disk administrator, checking Arcserve backups and Uninterrupted Power Supply functionality, Upgrading anti virus engine and signature files, downloading SDATS for auto upgrades on client workstations. Created user accounts/Network Shares and assigned appropriate permissions. Help Desk Support Opened and closed tickets using Track IT software. Supported 280 users from all remote sites with login, mapping, network and desktop applications, printing (network and local), E-mail and intranet problems. Resolved hardware and software issues configured E-mail client using MS Outlook and created PST and PAB files. Implemented and configured Win2kpro operating system to new computers and laptops with software, device drivers and latest service packs Scheduled and traveled to different remote sites to resolve open ticket issues Show less