Experience

SRI Infotech

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • Aug 2018 - Present

  My responsibilities:- solve user's appeals connected with supporting software- monitoring servers work- writing SQL queries for Oracle database.- consulting users regarding supported features and questions by email- supporting software which manages user permissions in he company- consulting user by phone- using Bash commands to perform some tasksTechnology: Oracle SQL, company internal managing permissions software, bash My responsibilities:- solve user's appeals connected with supporting software- monitoring servers work- writing SQL queries for Oracle database.- consulting users regarding supported features and questions by email- supporting software which manages user permissions in he company- consulting user by phone- using Bash commands to perform some tasksTechnology: Oracle SQL, company internal managing permissions software, bash



1C-Bitrix

• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Specialist

  • Jun 2017 - Aug 2018

  My responsibilities:- solve client's appeals connected to the product- manage two lines of support - appeals and chats- test product for bugs and pass reports to the development department (manual testing)- test mobile and desktop applications for issues (manual testing)- collect the feature requests- consulting users with CMS Bitrix (Bitrix Site Manager)- consulting users with Bitrix24 CRM- consulting clients all over the world in English and Russian languages.- make clear instructions for clients- use the developer's scripts to solve fix the bugsTechnology: CMS, CRM, Web, MySQL, html, 1C-Bitirx, Bitrix24



LAMA

• Retail
• 1 - 100 Employee

• Technical Support Engineering

  • Oct 2014 - Apr 2017

  My responsibilities:- cashier's workplace organization (installation, maintenance) with the cash register software Crystals Set Retail- ERP-system Microsoft Dynamics Axapta - consulting users, solve appeals- write clear instructions for employees- talk to users (employees of the store network) and solve the incoming issues within the SLA- initial inspection and repair cash register equipment, fiscal registrars, weighing equipment, TSD (data collection terminals)- find the bugs and report it to the developers- operative solution of typical problems of retail chain stores (software problems, technical problems)- Introduction of updates of cash and weighing equipmentTechnology: MS Dynamics Axapta, 1C Itilium, Crystals Set, DCT



ТОО RIORISTA

• 1 - 100 Employee

• Technical Specialist

  • Mar 2013 - Oct 2014

  My responsibilities:- website implementation- 'how-to' train in IT sphere- configure advertising with Google Adwords and Yandex.Direct (key words, optimizing and configuring ads and site)- check and repair technical equipment and peripherals My responsibilities:- website implementation- 'how-to' train in IT sphere- configure advertising with Google Adwords and Yandex.Direct (key words, optimizing and configuring ads and site)- check and repair technical equipment and peripherals



TOMTEL

• Germany

• Junior Programmer

  • Jun 2011 - Dec 2011

  My responsibilities:- updating site (CMS updates and compability )- fixing bugs- creating modules using the existing CMS- PHPUnit and Selenium testing My responsibilities:- updating site (CMS updates and compability )- fixing bugs- creating modules using the existing CMS- PHPUnit and Selenium testing



Floppy Systems

• Content manager

  • May 2007 - May 2008

  My responsibilities:- creating content for company site- managing and configure company site- company support regarding IT questions My responsibilities:- creating content for company site- managing and configure company site- company support regarding IT questions