JS Front-end Developer

• Jul 2021 - Present

Intern

• Mar 2021 - Jun 2021

Middle CS QA Analyst

• Nov 2015 - Aug 2021

Main purpose is to give feedback to support representatives regarding processed items. Since QA work includes reviewing procedural, quality, language and grammar aspects, position requires great knowledge of internal processes, technical background, higher level of English, ability to provide feedback in proper form, explain and couch.

Subject Matter Expert

• Aug 2015 - Aug 2021

Domain Department Subject Matter ExpertThe main goal at this position is processing requests of internal client (CS representatives), solving SME and workflow related issues of average and higher difficulty, collaboration with other departments and managerial team. Position requires superb technical subject related skills, memory, time management, good decision making, risk-taking and quick thinking qualities. Work includes management of 10-20 people on shift, reporting and handling outages, multitasking, solving uncommon technical and customer care cases. Show less

Jira Feedback Moderator

• Aug 2016 - Sep 2019

The role responsibilities include reviewing, classifying and conveying user/client feedback in form of user stories on Jira board. I analyze and prioritize bugs/improvements and pass them to developer's backlog.

LatAm Subject Matter Expert

• Mar 2018 - May 2018

This position requires cooperation with internal clients in new location, supporting such products as Domains, SSL, Hosting, processing requests of different complexity. Position requires good spoken and written English, decision making, risk-taking and quick thinking qualities, ability to learn and explain various products.

Customer Support Representative

• Sep 2014 - Jul 2015

Domain Department Customer Support Representative.Position includes providing quality and effective support for clients, processing requests in chats and tickets regarding setting of domain names, billing. Work includes understanding and operation with DNS system, UI, security data, billing, time management, multitasking.

Freelance Interpreter

• Apr 2014 - Nov 2014

Translating texts and documents from Polish, Russian, Ukrainian to English.

Japanese language tutor

• Mar 2014 - May 2014

Mentorship of students in Japanese language.

Internship

• Feb 2014 - Feb 2014

Internship, translating scientific articles in Biology, Economics, History from Ukrainian to English. Internship, translating scientific articles in Biology, Economics, History from Ukrainian to English.