Continuous Improvement

• May 2023 - Present

Product Manager

• Jun 2019 - May 2023

● Manage new and existing product lines by assessing and creating product strategies ● Research and analyze new product development processes through project management ● Provide support to sales teams and customers on technical product inquiries ● Manage product development, specifications, packaging, pricing, and life cycle plans Achievements ● Streamlined custom part inquiry process to improve lead time to the customer by reducing redundant non-value-added steps ● In addition to job scope, launched process improvement project to increase On Time Delivery metric to goal of 97% via Kaizen workshop exercises with Supply Chain stakeholders Show less

Sr. Project Manager, Industrial Engineering

• Sep 2014 - Jun 2019

● Strategize relationships with departments and senior leadership to guide engineering teams in execution of improvement initiatives that align with strategic goals ● Present project summaries, key findings, and action plans to project sponsors and Allstate learning workshops ● Collaborate with enterprise participants at operational level to drive process improvement ● Identify compliance to standard process and strategies for executing repeatable results ● Lead project teams with appropriate problem-solving methods suited for efficient analyses Achievements ● Advised operations and business sectors on improvement opportunities ● Implemented Lean Manufacturing methods such as Value Stream Maps, Time Studies, and Root Cause Analysis across the organization ● Identified $25M in revenue to reach 2018 sales goal through work measurement sample studies and determining causes of missed sales ● Saved $377K in annual operating costs at the Customer Contact Center by restructuring call routing and reducing average handle time from 10 minutes to nearly 7 minutes ● Assessed current state of Data Governance to identify non-compliant security processes, recalibrate external data recipients, and improve PII sharing methods ● Led $2.6M in cost savings opportunities for Customer Contact Center Self-Service activities in 2017 ● Advised Procurement Vice President with value stream mapping to improve the vendor onboarding lead time by 3 weeks, a 20% reduction ● Optimized dispatch operations process steps resulting in $320K process improvement savings for Allstate Roadside Services division Show less

Sr. Industrial Engineer

• Oct 2008 - Aug 2014

● Utilize Lean Manufacturing principles and Six Sigma to execute impactful projects to operations ● Proficient in manufacturing line balancing, changeover reduction, Just-in-Time system implementation, point-of-use material systems, kanban systems, and supermarket implementation to reduce waste in the value stream ● Apply Six Sigma tools such as FMEA, MSA, DMAIC methods, Process Capability, and Control plans to sustain positive enhancements to the business ● Conduct Kaizen workshops with cross functional members of manufacturing and supply chain ● Interface with manufacturing to drive reduction in cost/defects, improvement in quality and capacity, and provide operational support ● Increase efficiency by planning workflow, assessing space requirements, and value stream layout ● Analyzed forecast to restructure value stream processes/layouts, and optimize staffing/capacity ● Advise production operators in executing their own Kaizen ideas ● Maintain supplier quality relationships for root cause analyses and forecasting Achievements ● Led time study projects to evaluate current state value stream assembly and test processes resulting in an average of 15% output increase ● Fully implemented changes per ISO 9001 guidelines by involving proper departments (HR, Operations, Training, IT) ● Applied lean process improvement to Infrastructure rack cabling and improved cycle time by 75% from 66 minutes to 22 minutes ● Obtained Six Sigma Green Belt by reducing assembly process time with poke yoke fixture implementation, and ensuring supplier quality issues were corrected, resulting in over $50K annual savings ● Led engineering teams in completing MSA and Capability analysis of four Six Sigma projects simultaneously in Q3 2012 to win the Lean Award against other Motorola sites ● Led the value stream to meet December 2012 volume demand that was 90% greater than historical volumes due to an emergency Coast Guard order Show less

Industrial Engineer

• Jul 2006 - Jun 2008

● Work with engineering departments to create and implement best practices to the operation ● Analyze operating plan and determine opportunities to improve production output ● Conduct volume forecasting in order to advise optimum staffing requirements ● Audit production floor after the end of the shift to ensure packages are not left unprocessed Achievements ● Optimized volume flow by through forecast analyses and trailer placement to reduce package travel distance through the facility ● Supported outbound logistics operations to reduce load time by 10%, improve trailer capacity by 5%, and ensure safety of the operators Show less