Experience

BurgerFuel

• New Zealand
• Food and Beverage Services
• 100 - 200 Employee

• Shift Manager

  • Mar 2018 - Present

  As Shift Manager, my role is customer focused and responsible for provision of day-to-day store operations. Supply Chain Management:▪ Planning supply chain operations in advance in preparation for busy periods (events, holidays, ect.)▪ Inventory management, supply ordering by sales forecast Team Management:▪ Involved in recruitment of staff, coordinating training process▪ Implementing strategic goals in team work, team building Customer Relationship:▪ Analysing customers feedback▪ Setting team goals for improving customer satisfaction Sales:▪ Assists an average 200 customers per day▪ Improve and maintain operational and profit objectives of the company Store Operations: ▪ Sales, Operational and Customer service management▪ Full managing of the store



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Sales Manager

  • Mar 2015 - Jul 2017

  In my role I was responsible for ensuring sales targets, improving existing operating model to enhance customer satisfaction, retain existing and attract new customer. Sales Plan Management:▪ Seasonal planning, coordinating and constant developing of sales team ▪ SMM implementationCustomer Service:▪ Creating sales/service process by understanding customers’ demands▪ Creating feedback system and full analysis of it Supply Chain:▪ Finding new suppliers to expand customer quantity▪ Creating alliance with companies to get lower price from suppliersTeam Management:▪ Organizing seminars for staff training▪ Creating new commission system for every employee who is involved in business process



VVO Project

• Event Manager

  • May 2014 - Feb 2015

  Restaurants and nightclubs chain with up to 1500 – 2000 customers a day. Customer Attraction and Marketing:▪ SMM implementation▪ Analysing of advertising platforms and choosing the best of them to target the audienceEnd to end event management:- finding artists- equipment- conducting an advertising campaign- calculating expenses- observing riders- working with chefs, main bartenders (developing new dishes / cocktails, ways of serving them, pricing), work with designers



Yuppi Group

• Economist

  • Mar 2013 - Feb 2014

  Russian supermarket and restaurant chain catering of approximately 3500 customers per day (350 employees). In my role I was overseeing financial activities of existing and new ventures.Financial Forecasting:▪ Break even forecast▪ Calculating possible purchasing power and customer traffic of new storesPrice and Pricing Strategy Analysis:▪ Competitor analysis▪ Explanation of target market/audience and their needs▪ Decreasing expanses in salariesBusiness Plan Creation:▪ Calculation of income and expenses in establishing businesses



Rosneft

• Oil and Gas
• 700 & Above Employee

• Assistant Regional Manager

  • Feb 2012 - Aug 2012

  Customer service- Call Centre operations- Problem solving communicatorSales- B2B orientation- Gas/Service sales, mostly to construction companiesRecord keeping Customer service- Call Centre operations- Problem solving communicatorSales- B2B orientation- Gas/Service sales, mostly to construction companiesRecord keeping