Experience

Harisma Communications Limited
• Telecommunications
• 1 - 100 Employee
• Customer Support Technician

  • May 2023 - Present


NetAssist LLC

• United States

• Customer Technical Support

  • Jul 2017 - May 2021

  Responsibilities: - Answering customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. - Troubleshooting technical issues such as internet connectivity problems, network errors, and hardware malfunctions. - Assisting with account management - Providing technical support and guidance to customers - Handling billing and payment inquiries, answering billing questions, and assisting customers with payment options - Identifying and escalating complex customer issues to the appropriate team or department Skills: - Excellent communication skills - Problem-solving skills - Time management and multitasking - Understanding of basic networking concepts such as IP addresses, routers, switches, and firewalls. - Familiarity with different operating systems such as Windows, Mac OS, and Linux. - Understanding of internet protocols such as TCP/IP, DNS, and HTTP. Show less