Roman Gron

Program Operations Manager at QATestLab
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Contact Information
us****@****om
(386) 825-5501
Location
UA
Languages
  • English Professional working proficiency
  • Russian Native or bilingual proficiency
  • Ukrainian Native or bilingual proficiency

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Credentials

  • Professional Coach
    International Coaching Academy MAXIMUM
    Feb, 2019
    - Nov, 2024
  • Master of Neuro Linguistic Programming
    NLP-hub
    Nov, 2018
    - Nov, 2024
  • Enneagram Practitioner
    Вектор Роста
    Sep, 2018
    - Nov, 2024
  • Certified practitioner of neuro-linguistic programming
    NLP-hub
    Mar, 2018
    - Nov, 2024

Experience

    • Cyprus
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Program Operations Manager
      • Apr 2022 - Present

      - Team management (coordination of QAs and PjMs, control of workload and quality of work performed, resolution of disputes); - Team development (drawing up development plans, developing hard and soft skills, team recruting); - Solving controversial issues on projects and within the program; - Negotiation and conclusion of contracts (including participation in pilot projects, tenders and estimations); - Communication with Sales-managers from the moment of receiving an incoming lead to the start of the project: participate in PreSale-meetings, organize the preparation of the estimation of the new project and the signing of the contract; - Cooperation with company departments: sales, finance, HR, marketing and others. Show less

    • Ukraine
    • E-Learning Providers
    • 100 - 200 Employee
    • Online courses Producer
      • Oct 2021 - Apr 2022

      - Responsible for the full course launch cycle. - Market analysis, search for topics to launch new courses. - Search and negotiation with lecturers. - Control the improvement of existing courses and the development of new ones. - Managing advertising campaigns for new and existing products. - Analysis of marketing and sales indicators. Work on continuous performance improvement. - Responsibility for the financial results of the product and its impact on the business. - Working with content production, IT, marketing, sales, analytics and customer service teams. Show less

    • Ukraine
    • Retail
    • 700 & Above Employee
    • Scrum Master / Project manager
      • Jul 2020 - Oct 2021

      - Administration of the company's projects according to the Agile methodology. - Organization and coordination teams for the implementation of project stages. - Moderation and facilitation of meetings. - Control of team agreements (deadlines, distribution and execution of tasks). - Support and control of the project dashboard. KPI project monitoring. - Prioritize tasks with stakeholders and the team. - Teach the team coaching, Agile and project management. - Administration of the company's projects according to the Agile methodology. - Organization and coordination teams for the implementation of project stages. - Moderation and facilitation of meetings. - Control of team agreements (deadlines, distribution and execution of tasks). - Support and control of the project dashboard. KPI project monitoring. - Prioritize tasks with stakeholders and the team. - Teach the team coaching, Agile and project management.

    • Estonia
    • Information Technology & Services
    • 1 - 100 Employee
    • Project Manager/ Consultant
      • Dec 2019 - Jul 2020

      - Making suggestions on brand development and improving the system. - Acting as a liaison between the client and the development team. - Coordination of the implementation of the LMS system to customers. - Training and consulting clients on work in the system. - Development of training courses in the system. - Organization of processes for optimization internal business processes. - Making suggestions on brand development and improving the system. - Acting as a liaison between the client and the development team. - Coordination of the implementation of the LMS system to customers. - Training and consulting clients on work in the system. - Development of training courses in the system. - Organization of processes for optimization internal business processes.

    • Ukraine
    • Business Consulting and Services
    • 1 - 100 Employee
    • Business Coach/Agile Coach
      • Aug 2018 - Aug 2019

      - Coaching business owners and executives. - Facilitating the teams in the meetings, workshops and strategy sessions.- Assisting clients with creating an action plan for achieving the goals.- Monitoring the implementation of the planned actions and deadlines.- Improving clients personal effectiveness.- Joint with the client analysis of the current situation, progress in the movement towards the goal.- Assisting the client in making weighted business decisions.- Assisting the client in finding the source of motivation and energy to move toward the goals. Show less

    • Head of projects / Business analyst
      • Sep 2016 - Nov 2018

      - Communication with clients, presenting the project materials and outcomes.- Setting the tasks for junior analysts, controlling the deadlines and providing the feedbacks.- Diagnostic of the companies. Identify the strengths and weaknesses of the business.- Build effective business models. Development of marketing and sales models.- Optimization of organizational structures, areas of responsibility of employees and business processes.- HR consulting. Development of KPI systems, financial stimulation systems, adaptation programs. Show less

    • Educational projects coordinator
      • Oct 2015 - Apr 2017

      - Counseling and support of clients in the framework of the company's training programs.- Maintain clients in the online learning management system.- Assistance business owners in implementation of business tools.- Providing feedbacks to clients on completed practical tasks.- Presence at practical classes, maintaining communication with clients at the meetings.- Organizing and conducting client meetings with program experts, coordinating an action plan.- Coordination of team to ensure customer needs and implement improvements. Show less

    • Project Manager
      • Apr 2015 - Oct 2015

      - Analysis of the values and needs of young people in Europe. - Creation of project concepts aimed at personal development, soft skills and promotion of EU values among the youth of the Republic of Cyprus. - Planning, calculation of required resources, search for partners, organization and implementation of projects and activities. - Analysis of the values and needs of young people in Europe. - Creation of project concepts aimed at personal development, soft skills and promotion of EU values among the youth of the Republic of Cyprus. - Planning, calculation of required resources, search for partners, organization and implementation of projects and activities.

Education

  • International coaching academy MAXIMUM
    Professional Coach
  • Kyiv University of Law NAS of Ukraine
    Specialist, International Law and Legal Studies
    2009 - 2014

Community

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