Experience

Forma Gym

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Membership Consultant

  • Jul 2023 - Present



ClubSport SanJose

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Marketing Coordinator

  • Mar 2023 - Jul 2023



Bay Aerials Gymnastics

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Office Manager

  • Aug 2022 - Feb 2023

  Supervised all operations within the front office for a reputable gymnastics studio. Responsible for all incoming and existing business inquiries, managing aged account balance of all members within the program regularly, and oversaw all forms of communication with member base and internal staff. Created and oversaw policies and front desk operations manuals for baseline of operations. • Increased customer service base by creating a warm and welcoming atmosphere to existing members and all newcomers, backed by multiple outstanding reviews; all while helping member base significantly grow, starting from roughly 600 members, reaching peaks of 1150 active members in the program. • Personal percentage of enrollment from Jackrabbit software display an enrollment rate of 74%, not including members who enrolled online after an in-person interaction. Total enrollments and past trials amounts to roughly 900 students • Additional managerial duties include: Training and development of 5 new employees hired due to member base increase Stock management of cleaning and office supplies for the studio and front office Managing multiple excel trackers with floor plan, skill levels of students, new trials, and returning students Managed sales and stock of Pro Shop Show less



Securitas Security Services USA, Inc.

• United States
• Security and Investigations
• 700 & Above Employee

• Security Officer

  • Dec 2021 - Aug 2022

  Responsible for standing post for extended periods of time, viewing and reporting, and management of access control systems. • Scope of employment included standing post at various Amazon locations • Responsible for responding to alarms in a timely manner and ensuring safety of all employees present on site • Monitored badge access within parameters of building and reviewed CCTV cameras using Lenel access control software Responsible for standing post for extended periods of time, viewing and reporting, and management of access control systems. • Scope of employment included standing post at various Amazon locations • Responsible for responding to alarms in a timely manner and ensuring safety of all employees present on site • Monitored badge access within parameters of building and reviewed CCTV cameras using Lenel access control software



Wireless Advocates

• United States
• Wireless Services
• 700 & Above Employee

• Wireless sales expert

  • Aug 2020 - Jul 2021

  Provided quality personalized wireless solutions to members inside of Costco locations offering Verizon, T-Mobile, and AT&T. • Personalized wireless solutions for Costco members by asking discovery questions and finding what works best for them through use of a variety of major carriers. • Provided stellar customer service in an informative and customer oriented manner, additionally maintaining customer relations even after the in-store experience and setup of devices. • Performed complex device setup and installation of hardware and software equipment, while ensuring an accurate reflection of disclosures and policies important to the customer during and after the sales process Show less



ClubSport SanJose

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Manager on Duty

  • Jun 2019 - Jul 2021

  Supervised employees across multiple departments, supported operations management, and assisted in coordinating facility events• Ensured member satisfaction by leading subordinates in the goal of providing excellent customer service• Responsible for being the first responder on site in the event of a variety of emergency situations and allocating resources• Directed site-wide facility events, including technical equipment setup, direction of traffic flow, and assisted multiple retailers with setup that were invited to the event Show less

• Service Desk Representative

  • Nov 2017 - May 2019

  Responsible for providing quality customer service for club members entering, as well as serving as a directory for inquiries throughout the club. • Utilized proficient multitasking skills to provide a friendly experience to all members, answering phone calls, and scheduling appointments for massages and personal training sessions



Cellular Sales

• United States
• Wireless Services
• 700 & Above Employee

• Sales Representative

  • Feb 2020 - Aug 2020

  Assisted customers in finding a wireless solution using the Verizon wireless network through one of the largest authorized retailers nationwide. • Provided a safe and welcoming environment for customers to get to know their personal needs and find the best possible solution specific to each individual customer • Ensured a positive experience to customers while exceeding sales goals and metrics • Utilized communication and empathy in order to explain important disclosures, policies, promotions, and account updates to customers Show less