Experience

sixteen5hundred

• United States
• Architecture and Planning
• 1 - 100 Employee

• Project Manager

  • Feb 2022 - Present

  Responsible for maintaining high level customer relations and providing excellent service during each interaction. Primary duties are representing the company in a positive light and by following company guided protocols to facilitate the success of projects from order entry to order delivery. Project Success is defined by assuring and taking responsibility that each project flows without errors that could lead to back charges or delays in deliverables. • Build and maintains… Show more Responsible for maintaining high level customer relations and providing excellent service during each interaction. Primary duties are representing the company in a positive light and by following company guided protocols to facilitate the success of projects from order entry to order delivery. Project Success is defined by assuring and taking responsibility that each project flows without errors that could lead to back charges or delays in deliverables. • Build and maintains strong relationships with customers • Facilitates the flow and documentation of information from Sales, Quotes, Controls, and assures all necessary information is uploaded to Agile and efforts are not duplicated. • Effectively manages large volume of emails and incoming phone calls as these two modes are primary sources of information flow • Define problems, collect data, establish facts, and draw valid conclusions • Review and process purchase orders both timely and accurately • Follow up on all requests until resolved • Communicate information to customers and associates in a timely manner • Consult with manufacturers to provide product information • Maintain files in accordance with department protocol • Escalate issues to management and outside sales staff as necessary Show less



ALW (Architectural Lighting Works)

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Account Management/Project Manager

  • Sep 2018 - Feb 2022

  Manage multiple lighting agency partners that represent ALW’s product lines in specific territories and geographies Customer Support by developing and nurturing strong relationships Outside Sales Support, Product Expertise and Process Expertise Configure, price and quote an itemized bill of materials (BOM) using Sales Force Manage timelines, product, modifications and coordinate between distributors, general contractors, regional managers, lighting specifier, engineering, quotes… Show more Manage multiple lighting agency partners that represent ALW’s product lines in specific territories and geographies Customer Support by developing and nurturing strong relationships Outside Sales Support, Product Expertise and Process Expertise Configure, price and quote an itemized bill of materials (BOM) using Sales Force Manage timelines, product, modifications and coordinate between distributors, general contractors, regional managers, lighting specifier, engineering, quotes and agency to ensure projects are properly streamlined and meet projects onsite dates. Meet and exceed Company/Department Key Performance Indicators (KPIs) Work Remote Show less



Telecom, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Assistant Project Manager/Contact Center Manager

  • Dec 2017 - Sep 2018

  Oakland, CA Co-manage numerous newspaper accounts ▪ Manage automated dialer for the afternoon and evening shifts ▪ Assist with hiring and training of Telemarketing Sale Representatives (TSR) ▪ Supervise, monitor and motivate the TSR team ▪ Ensure client satisfaction thru TSR monitoring, coaching and communicating departmental QA standards. ▪ Act as point person/liaison for client on all aspects of the clients project ▪ Establish and adhere to client sales expectations, budget and… Show more Co-manage numerous newspaper accounts ▪ Manage automated dialer for the afternoon and evening shifts ▪ Assist with hiring and training of Telemarketing Sale Representatives (TSR) ▪ Supervise, monitor and motivate the TSR team ▪ Ensure client satisfaction thru TSR monitoring, coaching and communicating departmental QA standards. ▪ Act as point person/liaison for client on all aspects of the clients project ▪ Establish and adhere to client sales expectations, budget and metrics ▪ Assist in strategic planning, cost control and man power allocation for all newspaper projects ▪ Assist in producing and managing outbound calling strategies for all outbound projects Show less



Blood Centers of the Pacific

• (DRS) Donor Relations Specialist

  • Feb 2017 - Dec 2017

  San Francisco Bay Area Performs all assigned duties in compliance with internal SOPs and external regulations. ▪ Retains current donors by rebooking donation appointments. ▪ Collects data and prepares reports, as assigned and performs other clerical duties, as needed.



Yelp

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Executive

  • Feb 2016 - Dec 2016

  San Francisco Bay Area Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners Consult, educate, strategize, and successfully sell Yelp advertising programs through a high volume of sales calls - strong communication and tenacity are key! Become an expert in Yelp’s advertising solutions, and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success Achieve and consistently exceed… Show more Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners Consult, educate, strategize, and successfully sell Yelp advertising programs through a high volume of sales calls - strong communication and tenacity are key! Become an expert in Yelp’s advertising solutions, and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success Achieve and consistently exceed monthly sales goals Show less



CallSocket

• Team Manager

  • Oct 2015 - Jun 2016

  Oakland Accomplishments:  Responsible for creating a productive service-oriented environment that is efficient  Manage and development a team of 25 customer sales associates to be sales effective  Assertive in communicating, and achieving key performance indicators  Motivate develop, coach and assist team to their fullest potential  Always flexible with changing business needs  Savvy with technology and organizational procedures while resolving time sensitive operational… Show more Accomplishments:  Responsible for creating a productive service-oriented environment that is efficient  Manage and development a team of 25 customer sales associates to be sales effective  Assertive in communicating, and achieving key performance indicators  Motivate develop, coach and assist team to their fullest potential  Always flexible with changing business needs  Savvy with technology and organizational procedures while resolving time sensitive operational opportunities

• Client Service Associate Tier III

  • Jul 2013 - Oct 2015

  Oakland Accomplishments:  Met and exceeded sales goals every fiscal month  Handle calls with a high level of quality, efficiency, excitement, and attention to detail  Engage and build genuine rapport so customers feel like they are talking to a friend not a sale associate  Daily side-by-sides with peers to help hit daily team goal  Execute incentives to keep it fun in the call center  Worked multiple campaigns to drive sales within company



S&I Construction

• Team Manager

  • Jul 2012 - Jul 2013

  Oakland Accomplishments:  Top performing supervisor in company  Streamlined processes by grouping activities performed through database  Fully versed in appointment team tasks/duties by performing cross-function activities as needs arise



Keatley Detail

• Sales Assistant

  • Jul 2008 - Jul 2012

  San Francisco Accomplishments:  #1 sales representative (2 years in a row)  Updated various databases regarding new customers, appointments, and customer satisfaction  Managed schedules for team