Senior System Analyst

• Jun 2020 - Present

Genesys PS Consultant

• Feb 2020 - May 2020

• Jul 2018 - Feb 2020

Duties: On-line monitoring of the service performance, measuring the quality of products and routes. Do proactive actions to guarantee the best available route quality for Customers taking into account commercial part. Dedicated monitoring of QoS for VIP Customers. Work closely with the suppliers to ensure provided QoS. 1L Troubleshooting of issues on the network. Admin role of the Voice testing software.

• Jan 2018 - Jul 2018

Duties: Searching for suspicious and CLI-manipulated traffic. Financial impact calculation. Supporting account managers. Weekly reporting about traffic behavior changes. Test calls performance. Process creation and developing for the detection of A-number manipulated traffic.

• May 2017 - Dec 2017

Duties: mobile network KPI changes analysis and troubleshooting. Daily, weekly reporting of KPI degradations. Testing new web applications. Taking part in technical project writing. Research of opportunities for improvements. Technical analysis for marketing team.

• Feb 2016 - May 2017

Duties: distribute capacity of NOC-team, prioritization of tasks. Personal responsibility for the work done. Training new employees. Testing new web applications for NOC-team. Take an active part in troubleshooting of escalated cases

• Sep 2013 - Feb 2016

Duties: monitoring alarms on network and informing responsible engineer. Perform cooperation and support for troubleshooting between subcontractors, responsible engineer, other mobile operators, ISP, partners. Engage in element management. Make reports for heads.