CEO

• Jan 2020 - Present

Founder & CEO

• Jan 2020 - Present

Senior Business & Sale Development

• Sep 2016 - Jan 2020

Develop new business across for Thrifty Payments Solutions and building a premier ISO/Agent sales program with a primary focus on forwarding thinking industry technology. Driving growth from our existing direct channel and engaging strategic partnerships to exceed company growth goals.Business Strategy Development for Clients, both existing and new. Key responsibilities include-Project Planning-Generating new business leads and up-selling to existing clients-Pitching ideas and strategy to Prospective Clients-User requirement gathering & technical translation-Key Digital Media and Technology Strategist.-Actively expedite Client Support and Maintenance tasksWorking closely with the team in planning and executing the Brand Relaunch on DigitalMonitor trends and improvise on strategy for a more effective outcome-Explore opportunities and take result-oriented initiatives that help grow businessTeam Building-Team Structuring and Resource allocation-Managing and Overlooking key operations of each team-Requirement gathering and Project Scoping-Project Costing and FinancialsStreamline reporting lines, work methods and implement tools for process optimization

Sr. Merchant Account Executive

• Mar 2015 - Aug 2018

• Responsible for handling Merchant on-boarding tasks as a team to create an onboarding process that allows the merchant to on-board quick and hassle-free. Pre-Verification of Application form, KYC, financials as per checklist.• Review merchant applications to ensure that they comply with the compliance policies. Drafting Merchant Agreement & checking legal documents as per the business entity. Find discrepancies in Merchant documentation and do follow up for resolving them. • Provide clear, pro-active communication to client team contacts regarding the status and next steps in their pending documents.• To Screen Merchant website in order to check/find fraud, fault or fake data to calculate merchant risk by verifying merchant business model and credentials to ensure compliance are taken care for website and documentation within the TAT. • Work in close co-ordination with Sales, Transaction and Fraud team and being one point of contact for them continuous co-ordination with Partner Banks for making Merchant account LIVE on all platforms like Debit / Credit Cards, Net-banking and Wallet.• Maintain Weekly reports to prepare on-boarding analysis finding ways or implementing strategies to increase the growth rate in making maximum no of Merchants LIVE each month.• Sharing reports and analysis of on-boarding to the management for review. Preparing quarterly targets / KRAs for the team. Maintain records of Data and track on daily transactions for all LIVE Merchants. Maintain documentation for standard processes, as well as guidelines for exception-handling.• Taking care of Activating and Deactivating the list of Merchants based on weekly reports on all platforms preparing SOP’s for the new hires and other teams to understand the on-boarding process. Implementing new policies in improvising the process.• Conduct weekly training sessions in order to improve and expertise the team members. Initiate license renewals or other key documents as required.

Customer Service Specialist

• Oct 2013 - Mar 2015

• I am responsible to answer over hundred of emails on the daily basis, while some matters involved relatively standard assistance, and many others required a high amount of care and attention which includes customer’s complaints, query, product and general information.• To Investigate and solve complex or long-standing customers' problems, which is remained unresolved even after going through the calls• Having empathy and understanding for the customer’s situation, working in the best interest of customer and company, in order to provide the best probable solution for the satisfaction of the customer against his complaint or grievances.• To ensure all email responses should be structured, formal and grammatically correct, and appropriate punctuations are used where required along with the correct spellings. Keeping in mind the polite and courteous tone while responding.• To ensure the reply is well organized as per customer’s queue.