Experience

Connecticut Department of Labor

• United States
• Government Administration
• 100 - 200 Employee

• Tax/Field Auditor

  • Sep 2021 - Present



H&R Block

• United States
• Retail
• 700 & Above Employee

• Tax Specialist

  • Nov 2018 - Present

  Oversee clients’ taxation issues, analyze fiscal liabilities, and advise on rights and responsibilities as taxpayers. • Manage clients’ files, complete intake forms, update any changes, and prepare documentation required by IRS. • Ensure proper credits, deductions, and tax liabilities are applied to tax returns, according to federal tax codes. • Record/enter tax information into database. Protect operations by keeping information confidential. • Consistently attempt to resolve clients’ issues and concerns. Exercise due diligence during tax interviews.



CREC

• United States
• Education Administration Programs
• 700 & Above Employee

• Classroom Facilitator

  • Sep 2020 - Jun 2021

  Provide support and supervision of students in the classroom while the teacher is teaching remotely. Creating a warm, welcoming and safe environment for learning. Build on the knowledge base of the group of students to answers to question. Provide support and supervision of students in the classroom while the teacher is teaching remotely. Creating a warm, welcoming and safe environment for learning. Build on the knowledge base of the group of students to answers to question.



Spirit Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Ticket Agent

  • Sep 2019 - Jul 2020

  Assist / check in customers and verify / prepare documents for departure, using high level communication skills. Process payments for services such as checked luggage and seating upgrades. Successfully completed training / certification for Baggage Service Officer (BSO) Assist / check in customers and verify / prepare documents for departure, using high level communication skills. Process payments for services such as checked luggage and seating upgrades. Successfully completed training / certification for Baggage Service Officer (BSO)



Windsor Federal Savings

• United States
• Banking
• 1 - 100 Employee

• Customer Service Representative / Personal Banker

  • May 2017 - Jun 2018

  Provide a high level of customer service to clients, and demonstrate a strong understanding of bank transactions. Work with various types of technology and software, using strong math skills. Great at helping people and managing multiple priorities. Process general ledgers, incoming wires and outgoing wires for businesses and consumers on a daily basis. Utilize strong interpersonal skills in a team environment. Follow up with emails and phone calls to customers in a friendly manner at all times. Promote various services offered by the bank . Demonstrate high attention to detail and solid organizational skill set.