Experience

Amplitude

• United States
• Software Development
• 500 - 600 Employee

• Customer Success Manager

  • Oct 2022 - Present



Cowboy

• Belgium
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Ambassador

  • Aug 2021 - Mar 2023

  Looking for the perfect bike for commuting? Reach me out for a free test ride :) Looking for the perfect bike for commuting? Reach me out for a free test ride :)



Esker France

• France
• Software Development
• 200 - 300 Employee

• Customer Success Manager

  • May 2021 - Nov 2022

  - Oversee a portfolio of medium to large enterprise customers, english & french speaking- Be the customer voice: bring and follow customer feature requests to R&D, PO & PM- All actions toward satisfaction: QBRs, goals review, actions plan, on-site & remote training, online courses, tutorials- Customer Health monitoring, NPS, Gartner Peer Insights reviews- Cross functional: engage closely with support, sales, marketing & professional services to globally help customer

• International Solutions Support Engineer

  • Aug 2019 - May 2021

  Esker offers a best-in-class SaaS solution for Order-to-Cash and Procure-to-Pay cycles.As a Solution Specialist, I help customers get the most of their customized Esker solution by:- Prioritizing and answering technical tickets from international customers- Ensure it meets the SLA, qualify and solve it or escalade it but own it until resolution- Being committed to customer satisfaction, working as a team to improve the Net Promoter Score- Internally cooperating to enhance the product Show less



LINAGORA

• France
• Software Development
• 1 - 100 Employee

• Business developer

  • May 2018 - Aug 2019

  Based in Montréal, I contribute to the large growth of LINAGORA Canada mostly by developing business: RFP/RFI, cold calling and customer presentation, until closing and project management. My engineering background allows me to better understand my customers needs and challenges. It also helps for my technological watch and market trend analysis. Since I arrived in Montréal, I created and managed my network composed of subcontractors, free software companies and organizations. I boost our brand awareness and participate in the open source ecosystem by organizing events related to the free software communities and managing our online communication. Working among a talented small team, I also contribute to the HR process and manage the different projects that I win. Reach me at rliegeois@linagora.com for more information about our services and how we can help you build your technological independence! Show less



ActiveEon

• France
• Software Development
• 1 - 100 Employee

• Presales Engineer

  • Sep 2017 - Dec 2017

  Commercial and technical training on a highly innovative SaaS product. Product demonstration, support. Gained knowledge of cloud market. Developed a new product hub: https://hub.activeeon.com/ Various improvements to gain online brand awareness. English speaking working environment (internal & external) Commercial and technical training on a highly innovative SaaS product. Product demonstration, support. Gained knowledge of cloud market. Developed a new product hub: https://hub.activeeon.com/ Various improvements to gain online brand awareness. English speaking working environment (internal & external)



Sopra Steria

• France
• IT Services and IT Consulting
• 700 & Above Employee

• IoT & Web Engineer

  • Apr 2017 - Sep 2017

  I was part of a presales of a connected cranes project: - Skill improvement on Microsoft IoT Solutions: Azure, PowerBI, SQL - Performed a Proof of Concept and customer presentation of the PowerBI Dashboards I also developed a web app for Manitowoc with AngularJS, C#, participated on the back-end and mobile app (iOS & Android). As a Scrum Master, I made sure the AGILE processes were correctly applied. I was part of a presales of a connected cranes project: - Skill improvement on Microsoft IoT Solutions: Azure, PowerBI, SQL - Performed a Proof of Concept and customer presentation of the PowerBI Dashboards I also developed a web app for Manitowoc with AngularJS, C#, participated on the back-end and mobile app (iOS & Android). As a Scrum Master, I made sure the AGILE processes were correctly applied.



Cityzen Sciences

• Lyon Area, France

• Connected product engineer

  • Jun 2016 - Aug 2016

  Responsible for the industrialization of a connected pillow. Participated in the Electronic design, and succeded in writing the technical specifications for the product and the test bench. Technical referent of the project for the test bench suppliers. Responsible for the industrialization of a connected pillow. Participated in the Electronic design, and succeded in writing the technical specifications for the product and the test bench. Technical referent of the project for the test bench suppliers.



Bosch France

• France
• Industrial Machinery Manufacturing
• 500 - 600 Employee

• Quality control

  • Jul 2015 - Aug 2015

  I helped setting up means of control on a brand-new state-of-the-art production line. Matched the needs of the quality service with the production and the maintenance service. I helped setting up means of control on a brand-new state-of-the-art production line. Matched the needs of the quality service with the production and the maintenance service.



University of Oulu

• Finland
• Research Services
• 700 & Above Employee

• Microelectronics researcher assistant

  • Jun 2014 - Sep 2014

  Responsible for the characterisation of state-of-the-art carbon nanotube transistors. I realized a measurement chain's automation via LabView / LabWindows Responsible for the characterisation of state-of-the-art carbon nanotube transistors. I realized a measurement chain's automation via LabView / LabWindows