Experience

SIPAC EUROPEENNE D'ASSURANCE

• France
• Insurance
• 1 - 100 Employee

• Corporate & Professional Account Manager, P&C all branches (Insurance Broker)

  • Apr 2022 - Present

  Nantes, Pays de la Loire, France Attached to the Business and Professional Production department within a team of 9 people, I manage relations with Business and Professional customers on a portfolio dedicated to me, for P&C risks in all branches (DAB, MRP, MRI, RC , RCD, mission contract, car fleets, BdM, etc.). My missions : - ensure the technical arrangement of P&C business and professional risks. - issue P&C projects and policies in all branches. - technical management of insurance contracts. - ensure the… Show more Attached to the Business and Professional Production department within a team of 9 people, I manage relations with Business and Professional customers on a portfolio dedicated to me, for P&C risks in all branches (DAB, MRP, MRI, RC , RCD, mission contract, car fleets, BdM, etc.). My missions : - ensure the technical arrangement of P&C business and professional risks. - issue P&C projects and policies in all branches. - technical management of insurance contracts. - ensure the commercial follow-up of contracts/clients. - to be the privileged interface of the insurance companies for the subscription and the management of the contracts. - assist the firm's partners in the technical analysis of files. - duty to advise clients. - promote the commercial development of the company. - represent the firm SIPAC Européenne d'Assurance with clients, insurance companies, experts and all external stakeholders. Show less



AXA Partners

• France
• Insurance
• 700 & Above Employee

• French-Benelux Senior claims associate, Technical Referent (09.2017 - 04.2022)

  • Sep 2019 - Apr 2022

  Balma This function covered all the missions which were attached to my previous position as Senior of the French Claims team in Ireland (from September 2017 to September 2019), along with my new missions as Technical Referent : start and optimize a new and larger Claims Team (France-Benelux).

• Senior claims associate for the French market - (Personal and property claims Department)

  • Sep 2017 - Sep 2019

  Shannon, Ireland This position allowed me to supervise the work of the French claims team, as well as play a coordinating role in between this team, the management and our various partners: - support the French team as the first point of contact on claims queries. - identify, champion and implement improvements to processes and procedures using Quality tools and techniques. - participate in cross functional Projects and ensure that operational requirements are championed so that they can be… Show more This position allowed me to supervise the work of the French claims team, as well as play a coordinating role in between this team, the management and our various partners: - support the French team as the first point of contact on claims queries. - identify, champion and implement improvements to processes and procedures using Quality tools and techniques. - participate in cross functional Projects and ensure that operational requirements are championed so that they can be included in the scope of key deliverables. - liaise directly with clients on claim related queries and escalations. - participate in client meetings. - conduct operational controls in accordance with the OCIF framework. - review & approve claim payments. - manage daily work assignment and monitor service levels accordingly. - support and coach colleagues by taking a key role in individual associate development, providing insight on performance and training gap analysis to Manager. - support manager as required and deputise in their absence. - agree weekly priorities with the Operations manager and TL as required. - share best practices or any issues identified with the wider operation. - review and evaluate customer documentation in line with the policy terms and conditions. - ensure all customer claims are processed in compliance with all regulatory requirements - identify and proactively escalate any operational issues using defined escalation processes. - develop and maintain strong relationships within the service centre in Ireland and across the European branch network. - support other operational departments and projects. - engage actively in change management and process improvement programs.



Genworth

• United States
• Insurance
• 700 & Above Employee

• Claims adjuster for the French and Swiss-French speaking markets (Personal and property claims Dpt)

  • Jul 2013 - Sep 2017

  Shannon, Ireland Types of claim handled: temporary/permanent disability, redundancy, death, motor, mortgage, consumer credit, etc. Specifically, my duties were to: - process claims submitted by policy-holders on the French and Swiss French-speaking markets. - ensure compliance with the terms and conditions applicable to insurance contracts for France and French-speaking Switzerland. - settle disputes with the insured or their representatives, monitor cases that might call for substantial… Show more Types of claim handled: temporary/permanent disability, redundancy, death, motor, mortgage, consumer credit, etc. Specifically, my duties were to: - process claims submitted by policy-holders on the French and Swiss French-speaking markets. - ensure compliance with the terms and conditions applicable to insurance contracts for France and French-speaking Switzerland. - settle disputes with the insured or their representatives, monitor cases that might call for substantial adjustment (meet with medical and legal personnel). - ensure support and good communication internally and with our partners. - help optimize case management: suggest ways to improve management processes, project studies, risk assessments, etc. Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• (food services company), Galway (Ireland) – Food Service Assistant

  • Jan 2012 - Mar 2013

  County Galway, Ireland (I held this job while preparing for the Cambridge Advanced Exam, CAE). Worked with customers, prepared and presented menus.



Hoist Finance

• Sweden
• Financial Services
• 500 - 600 Employee

• Payment Recovery Agent

  • Apr 2009 - Jan 2011

  Guyancourt (France) Managed client credit cases: out-of-court agreements and pretrial settlements, effective payment recovery. - In charge of telephone negotiations with clients, aimed at eliminating debts through out-of-court agreements or, if needed, establishment of a payment schedule. - Filed and followed court cases in the event of continued non-payment. - Oversaw dealings with lawyers, officers of the court (“huissiers”) and the courts.



Théorème - Broker

• Claims Adjuster

  • Dec 2008 - Mar 2009

  Meudon (France) Processed automobile accident claims for policyholders (via Gestassur). Responsibilities: - Reviewed claims and determined coverage status according to policy. - Appointed an expert, if required, and determined claim amount based on the expert’s report. - Determined the degree of liability and calculated changes to the deductible and bonus. - Handled dealings with the insurer of the adverse party;… Show more Processed automobile accident claims for policyholders (via Gestassur). Responsibilities: - Reviewed claims and determined coverage status according to policy. - Appointed an expert, if required, and determined claim amount based on the expert’s report. - Determined the degree of liability and calculated changes to the deductible and bonus. - Handled dealings with the insurer of the adverse party; monitored disputes. - Relayed information to clients (private consumers and companies). Show less



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  • Oct 2004 - Oct 2008