Dynamics 365 Analyst

• Dec 2022 - Present

Business Systems Manager

• Apr 2019 - Dec 2022

- Managing migration of on premise Business Central to SaaS- Design and implementation of Dynamics CRM move to SaaS - D365CE, experience with both Power Automate & Power Apps - Managing a small team responsible for all IT solutions across all branches globally.- Working with our parent company to make sure we are compliant with group policies and procedures - Design and implementation of the IT road map- Management and deployment of Azure infrastructure

Business Systems Developer

• Aug 2013 - Dec 2022

 Implementing, maintaining, developing and upgrading the main business systems that include Dynamics 365, Office 365, NAV and Power Bi across multiple branches. Day to day management of all company infrastructure, hardware and software. Setting up IT infrastructure and systems for our new US branch. Working with 3rd party suppliers to implement solutions and resolve issues. Cross departmental process improvement using digital systems.

Customer Service Manager

• Mar 2010 - Sep 2013

 Setting and maintaining team targets and motivating staff to exceed them. Successful implementation of systems to improve customer service. Training of team members and sharing of best practices. Responsible for resolving all UK complaints.  Conduct regular staff reviews

UK customer Service and Sales

• Aug 2007 - Mar 2010

 Internal contact responsible for servicing all of the South of England accounts. Liaising with the external sales team to maximise sales and customer satisfaction. Built and maintained strong relationships with key accounts. Exceeded challenging growth targets during difficult economic times. Attending various trade shows for different industries and meeting customers face-to-face.

Fraud Investigator

• Jun 2006 - Jun 2007

 Responsible for analysing individual customer reports to determine if an investigation is necessary. Using specific intelligence to build a case to present to the underwriting department. Liaising with the underwriting department to void offending policies.  Contacting investigated customers to advise outcome of investigations. Preparing legal files for storage to meet with Financial Service Authority (FSA) regulations.  Responsible for analysing individual customer reports to determine if an investigation is necessary. Using specific intelligence to build a case to present to the underwriting department. Liaising with the underwriting department to void offending policies.  Contacting investigated customers to advise outcome of investigations. Preparing legal files for storage to meet with Financial Service Authority (FSA) regulations.

Sales and Service Consultant & Senior Sales and Service Consultant

• Jan 2002 - Jun 2006

 Managed the team when the manager was away. Being a role model and showing leadership to my team. Received awards and was recognised as a top seller. Being results driven achieved through hitting monthly and annual targets for sale, cross-sales, quality, behaviours and call time efficiency. Adhering to stringent FSA regulation and complying with DPA Regulation.  Managed the team when the manager was away. Being a role model and showing leadership to my team. Received awards and was recognised as a top seller. Being results driven achieved through hitting monthly and annual targets for sale, cross-sales, quality, behaviours and call time efficiency. Adhering to stringent FSA regulation and complying with DPA Regulation.

Sales & Service Consultant

• Mar 1999 - Dec 2001

 Achieving high individual targets for sales, breakdown cover and loans. Taking sales calls, offering quotes on motor and home products. Developing sales techniques and working toward individual and team targets.  Achieving high individual targets for sales, breakdown cover and loans. Taking sales calls, offering quotes on motor and home products. Developing sales techniques and working toward individual and team targets.