Rolando Lemus

Library Resource Specialist - Remote at Storytime PODs®
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Nueva San Salvador, La Libertad, El Salvador, SV
Languages
  • Spanish -
  • English -

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Verified International Academic Qualifications
    World Education Services
    Nov, 2022
    - Nov, 2024
  • Project Management Course
    Udemy
    Feb, 2020
    - Nov, 2024
  • Sales Training: How To Close More Sales
    Udemy
    Feb, 2020
    - Nov, 2024
  • Empathy and Emotional Intelligence at Work
    edX-Certified by the University of California, Berkeley
    Jan, 2020
    - Nov, 2024

Experience

  • Storytime PODs®
    • Australia
    • Book Publishing
    • 1 - 100 Employee
    • Library Resource Specialist - Remote
      • Apr 2023 - Present

      * Identify new clients through research, cold calling, networking, and other prospecting methods. * Present and demonstrate Storytime Pods products/services to potential libraries and consortiums, effectively highlighting service benefits and value. * Negotiate and close deals, ensuring that terms and conditions align with company policies and revenue goals. * Conduct research and stay informed about trends, competitive offerings, and market developments to adjust sales strategies as needed. * Prepare and structure feedback to Ops team based on customer insights. Show less

  • Sling
    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success - Remote
      • Mar 2022 - Jul 2022

      * SaaS start-up focused on employee scheduling, payroll, and communications. * Assisted customers with technical troubleshooting, how-to questions, and billing queries via chat and video meetings. * Scheduled product/tech demos to facilitate the onboarding process. * Learned new skills and applied them to daily tasks for in-depth technical troubleshooting of complex issues. * Collaborated with QA, Product, and Development via weekly meetings providing product feedback, identifying service gaps, compiling and reviewing relevant feature requests and filling bug cards. Show less

  • 5CA
    • Netherlands
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Senior Technical Consultant - Remote, Bang & Olufsen
      • Oct 2020 - Dec 2021

      * Quality assurance, training, redacting help center content, escalation reviews and coaching of tier 1 support representatives. * Provide strategic support to leadership and training lead to ensure project goals.

    • Technical Support Representative - Remote, Bang & Olufsen
      • Jun 2019 - Oct 2020

      * Provide technical support to customers by phone, email, chat, and social media channels. * Worked with team coaches and trainers in order to ensure up to date product knowledge and meet the project's performance standards.

  • Google
    • United States
    • Software Development
    • 700 & Above Employee
    • Technical Sales Consultant - B2B SMB
      • Aug 2016 - May 2019

      * Conversion of existing basic subscription type customers to business orenterprise editions.* Scheduled video conference meetings with CTO and managers, evaluatingprospects based on account usage, history and technical challenges, offeringpunctual solutions to business needs and close the sale.* Maintained records of daily data communication, technical problems,feedback and remedial actions taken.* Assist with initial onboarding, debugging, integrations and technicaltroubleshooting of the platform as needed. Show less

    • Technical Sales Specialist - B2B Small
      • Feb 2014 - Jul 2016

      * A start-up project consolidated into a large-scale line of business focusing onservice adoption and onboarding.* Convert on trial customers to paying customers.* Assist customers with platform migration and deployment.* Communicate with technical support for complex issues, feedback, andservice improvement

    • Technical Support Representative - G Suite
      • Jun 2013 - Jan 2014

      * Troubleshoot and support cloud applications in Google’s G Suite platform. * Scheduled follow-ups with the customer either by email or outbound calls. * Calibrate issues and bugs, communicating findings to development for changes or service improvement. * Submitted fast-track consults for cases that needed in-depth research by the engineering team.

  • Laboratorios Biogalenic SA de CV
    • Investigation and Product Development (Consulting Services)
      • Jan 2008 - Dec 2016

      * Consulting services on cost management for product development concerning disposable medical and surgical equipment. * Conduct market research and stay updated with trends and competitors to identify areas of opportunity. * Structure product feedback from hospitals to ensure alignment with target market requirements and business strategy. * Consulting services on cost management for product development concerning disposable medical and surgical equipment. * Conduct market research and stay updated with trends and competitors to identify areas of opportunity. * Structure product feedback from hospitals to ensure alignment with target market requirements and business strategy.

  • TXU Energy
    • United States
    • Utilities
    • 500 - 600 Employee
    • Billing Specialist & SMB Consultant
      • Jun 2011 - May 2013

      * Focused on customer service and account retention by resolving complex issues and escalations from small and medium businesses. * Submitted orders to local (TDU) for repairs and connection of new electrical service within the PUC (Public Utility Commission) guidelines. * Handled payment inquiries, invoice discrepancies, and disconnections of service for non-payment. * Filed reports for follow up scenarios to reconcile balance and issuing reconnection of services in tandem with local TDU’s (Transmission Distribution Electric Utility) work order schedule and Texas’s PUC (Public Utility Commission) regulations. Show less

  • MetLife
    • United States
    • Insurance
    • 700 & Above Employee
    • Dental Insurance Agent & Claims Specialist
      • May 2008 - May 2011

      * Provide a general breakdown of benefits and plan coverage restrictions to dental offices and insured. * Call documentation and reporting for respective follow-ups and product feedback. * Attended call inquiries coming from the insured and dental office. * Reviewed necessary documentation (I.E Xray charts depicting the procedure performed, invoice, clinical letters, etc) appealing initial coverage decisions. * Provide a general breakdown of benefits and plan coverage restrictions to dental offices and insured. * Call documentation and reporting for respective follow-ups and product feedback. * Attended call inquiries coming from the insured and dental office. * Reviewed necessary documentation (I.E Xray charts depicting the procedure performed, invoice, clinical letters, etc) appealing initial coverage decisions.

Education

  • Universidad Centroamericana José Simeón Cañas
    Bachelor of Business Administration - BBA, Strategic Management
    2001 - 2007
  • ESI School of Management
    Strategic Marketing
    2011 - 2012
  • INCAE Business School
    Product Management
    2010 - 2010

Community

You need to have a working account to view this content. Click here to join now