Experience

taffeco Real Estate

• United States
• Real Estate
• 1 - 100 Employee

• Realtor

  • Feb 2012 - Present



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Area Manager of Customer Care

  • Jan 1999 - Mar 2007

  Responsible for managing a call center area or business segment. Manages exempt staff and/or Supervisor/Team Managers. Responsible for creation of solutions to business requirements. Responsible for evaluating day-to-day operations and resolving customer issues/concerns. Escalates improvement suggestions for customer retention, headcount and training. Manages customer service directives relating to policies and procedures. Develop and implement specific short/long term projects in the areas of customer operations. Develops plans for the training, support and maintenance of the project. Develops plans target at improved effectiveness and efficiency. Provides guidance and assistance to department staffs. Maintains an operational knowledge associated with the area of responsibility. Show less



Household Finance

• Financial Services
• 1 - 100 Employee

• Unit Manager

  • Jan 1993 - Oct 1998



ITT Finance

• Assistant Manager

  • Feb 1990 - Nov 1992