Experience

Kinan

• Saudi Arabia
• Leasing Real Estate
• 1 - 100 Employee

• Assistant Manager, Sales Operation

  • Sep 2018 - Present

  1. Follow up on transactions to close the deal.2. Sales call center support, answering and providing weekly reports while distributing the leads to sales team.3. Assure the sales process is well maintained in terms of Finalizing the sales booking, Preparing the ifragh authorization, Updating the data.4. Maintain the sales inventory with Daily update, Weekly sales reports & Monthly department reports5. Archiving : conduct the department archive system.6. Sales reporting : Initiate the sales report meetings & Initiate the presentations.

• Specialest, Costumer Care

  • Aug 2015 - Sep 2018

  1. Call customer & confirm appointment for BOT, HO, 90 & 300 days SOROR.2. Make sure all ready unit are schedule for BOT, HO, 90 & 300 days SOROR3. Follow up with the customer until he get all his services, money or cheque.4. Follow up with all CS team members until they give the customer his services.5. Prepare daily, weekly & monthly report for (Customers calls - CS emails "complaints" - BOT - HO - 90 & 300 SOROR - warranty tickets)6. Started the CRM System from scratch by Follow up with the vindor team. And check the comments are done in CRM.



Bupa Arabia

• Saudi Arabia
• Insurance
• 700 & Above Employee

• Sr. officer, lead Analysis. "Commercial Bussiness Development"

  • Jan 2014 - Jul 2015

  Was the team leader of a group of girls who were taking calls from customer who want to make a medical insurance. and girls who were making outbound calls to costumers and take their information if they want to make medical insurance. Was the team leader of a group of girls who were taking calls from customer who want to make a medical insurance. and girls who were making outbound calls to costumers and take their information if they want to make medical insurance.



TNT

• Netherlands
• Freight and Package Transportation
• 700 & Above Employee

• Customer Service Officer

  • Oct 2012 - Jan 2014

  Receiving calls from customers who want to track their shipment or who wants to place an order to pick up a shipment. Receiving calls from customers who want to track their shipment or who wants to place an order to pick up a shipment.