Experience

Cardiomatics

• Poland
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2022 - Present



XTRF™ Translation Management Systems

• Poland
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • Jul 2020 - May 2022

• Customer Success Manager Team Leader

  • Feb 2017 - Jul 2020

  • Operate as the lead point of contact for any and all matters specific to our customers• Build and maintain strong, long-lasting customer relationships• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Communicate the progress of monthly/quarterly initiatives • Identify and grow up-sell opportunities • Deal with requests or issue escalations as needed

• Key Account Manager

  • Mar 2015 - Feb 2017

• Customer Support Specialist

  • Jun 2014 - Mar 2015

  • Answering clients’ queries related to XTRF software via Management System Tool• Cooperating with developers and administrators on daily basis regarding more complex matters and issues• Installation of XTRF software• Updating clients’ software to the newest version when requested• Collaborating with Product Manager regarding new features and software development



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Analyst

  • Oct 2013 - Jun 2014

  • Resolving IT related problems for Westminster City Council user as a first line of contact agent • Providing technical support to technicians in resolving and troubleshooting technical problems • Recording clients' issues reported by phone or via e-mails in database • Seeking appropriate guidance for more complex matters • Monitoring the performance of the systems • Resolving IT related problems for Westminster City Council user as a first line of contact agent • Providing technical support to technicians in resolving and troubleshooting technical problems • Recording clients' issues reported by phone or via e-mails in database • Seeking appropriate guidance for more complex matters • Monitoring the performance of the systems



YO! Sushi

• United Kingdom
• Restaurants
• 700 & Above Employee

• Assistant manager

  • Oct 2010 - Mar 2013

  • Responsible for maintaining Yo! Sushi high standards of operation • Identifying problems and using own initiative to resolve any issues • Paticipating in Budget and marketing planning • Monitoring performance of team members and reporting • Working effectively under pressure as part of a team • Adhering to all policies and procedures • Responsible for maintaining Yo! Sushi high standards of operation • Identifying problems and using own initiative to resolve any issues • Paticipating in Budget and marketing planning • Monitoring performance of team members and reporting • Working effectively under pressure as part of a team • Adhering to all policies and procedures



Krakow University

• Kraków Area, Poland

• Office Administrator

  • Jun 2009 - Oct 2010

  • Completing and collecting student documentation • Preparing of administrative decisions • Communicating effectively and maintaining relationships at all levels • Conducting records of resignations and deleting • Handling multiple tasks on a daily basis competently • Coordinating flow of information and updating faculty website • Cooperation with deans • Handling all incoming and outgoing e-mails • Answering the phone • Completing and collecting student documentation • Preparing of administrative decisions • Communicating effectively and maintaining relationships at all levels • Conducting records of resignations and deleting • Handling multiple tasks on a daily basis competently • Coordinating flow of information and updating faculty website • Cooperation with deans • Handling all incoming and outgoing e-mails • Answering the phone



Alfa Action

• Kraków Area, Poland

• Advertising and Promotion Specialist

  • Jun 2008 - Jun 2009

  • Sale of advertising campaigns and radio program • Producing top quality work to tight deadlines • Organizing events • Finding sponsors and customers • Making sure every job is completed to the highest standard possible • Conducting business meetings • Preparing contracts and coordinating activities • Taking responsibility for escalated issues all the way to conclusion • Managing advertising campaign • Sale of advertising campaigns and radio program • Producing top quality work to tight deadlines • Organizing events • Finding sponsors and customers • Making sure every job is completed to the highest standard possible • Conducting business meetings • Preparing contracts and coordinating activities • Taking responsibility for escalated issues all the way to conclusion • Managing advertising campaign



Rotsa Sales Direct, Citi Bank

• Kraków Area, Poland

• Financial Advisor

  • Feb 2008 - May 2008

  • Active selling of financial products, credit cards in particular • Searching for New clients • Liaising with other areas of the Company to problem solve • Meeting with Customers and presenting financial products • Preparing of individual contracts • Active selling of financial products, credit cards in particular • Searching for New clients • Liaising with other areas of the Company to problem solve • Meeting with Customers and presenting financial products • Preparing of individual contracts