Experience

Single Point Technology

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Specialist

  • Aug 2022 - Present

  • Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts current • Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied • Resolve customer account discrepancies • Respect and uphold privacy and protection of customer information • Meet and exceed individual targets and performance expectations • Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts current • Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied • Resolve customer account discrepancies • Respect and uphold privacy and protection of customer information • Meet and exceed individual targets and performance expectations



Buck, A Gallagher Company

• United States
• Human Resources Services
• 700 & Above Employee

• Account Manager

  • Aug 2022 - Present

  - Handle and respond to all incoming e-mail/telephone inquiries for customer service. - Handle customer complaints with active listening and prompt follow up for solutions to problem solving. - Build relationships with clients and customers. - Process orders, and review information for accuracy. - Complete reports and data entry accurately into database. - Handle and respond to all incoming e-mail/telephone inquiries for customer service. - Handle customer complaints with active listening and prompt follow up for solutions to problem solving. - Build relationships with clients and customers. - Process orders, and review information for accuracy. - Complete reports and data entry accurately into database.



VDart

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Relations Specialist

  • Jul 2021 - Aug 2022

  - Inbound/outbound calls - resolving customer complain - managing database records, drafting statues - managing costumers account ( such as payment inquiry ) - Inbound/outbound calls - resolving customer complain - managing database records, drafting statues - managing costumers account ( such as payment inquiry )