Technical Client Service & Quality Assurance Lead

• Jul 2022 - Present

Technical Client Services Lead

• Sep 2020 - Jul 2022

Swaarm is a performance-based marketing platform that provides an innovative martech tracking and campaign management solution for agencies, advertisers and partners to manage, track, analyze and optimize their marketing campaigns at scale.

Senior Ad Operations Manager

• Apr 2018 - Sep 2020

- Main contact for external parties especially the SDK providers, other analytical tools and tracking solutions, also maintaining relationships, visit partners and meet them on industry events.- Mentoring and helping team members to conduct efficient training with CGUs- Developing in-house Fraud Detecting Tool and other technical documentation- Coaching, feedback from CGU and improvements.- Analyzing data in challenging way and improve reports SQL/Database. - Attending relevant local and international industry conferences, representing team and company from the technology standpoint. - On-boarding new networks, conducting full API integration and working closely with developers in case of adapter changes. - Taking ownership of problem-solving internal and external parties; e.g. Advertisers and Publishers.

Ad Operations Manager

• May 2015 - Apr 2018

- Developing the growing division’s technical resources- Technical support to Advertising and Publisher teams for data issues- Integration of new tracking systems- Analyse campaign performance and provide informed optimisation recommendations- Partner with Market Leaders to communicate campaign revisions, technical issues, launch delays, delivery issues, billing discrepancies, optimization suggestions, etc.- Liaise with Advertiser and Publisher partners directly for technical issues and improvements- Development of in house Fraud Detecting Tool and other technical documentation - Be the main point of contact for Mobile App Tracking platform and other tracking and analytical systems

Junior Technology Associate

• Aug 2014 - Apr 2015

Tasks • Technology Coordinator of EuroAsian Consultancy Network comprising over 8500 professionals in 85+ countries across Europe, Asia, Americas, Middle-East, Africa. • Maintain a database of over 10k contacts organized by industry, seniority, location, function, company etc • Secretary of 9th EuroAsian Consultancy Network Conference on Doing Euro-Asian Business on 8-9 June 2015 in Amsterdam. • Do SWOT analyses of technology companies, universities and other organizations as per requirement of senior associates. • Scan international news and comment on drafts of new proposals and workshop content from a technology perspective. • Generate new client leads from various sources: social media, news after EuroAsian events and existing database.

Territory Engineer

• Jun 2010 - Mar 2011

• Monitoring and managing the QUBEE support team using SAP tools. • Liaison between Customers and development committee • Proactively stay up to date with all the latest technologies other engineers • Work with support and/or product development personnel to troubleshoot and work around product issues. • Create Knowledge Base Articles / Technical Notes, Prioritize both time and projects, working independently, Listen, comprehend and communicate on the fly. • Evaluate documented resolutions and analyze trends for ways to prevent future problems. • Demonstrates and practices regularly the skills necessary to handle any Customer Service and/or Technical on location Support that is routed through the territory in this function. • Follows up with customer to ensure fast resolution and achieve 100% customer satisfaction. • Meet the monthly target of Retail sales. • Maintaining financial issues. • Submitting weekly report to my immediate Area Manager.

Installation Engineer

• Jan 2010 - Jun 2010

• Configuring Mail server, troubleshooting various types of mail related problems • Installation of WiMAX device and maintaining good relationship with the existing clients. • LAN/WAN support of our existing client, if client faces any problem with internet connectivity or any other issues, then finding out the problem and fixing up the problem as early as possible. • Configuring Mail server, troubleshooting various types of mail related problems • Installation of WiMAX device and maintaining good relationship with the existing clients. • LAN/WAN support of our existing client, if client faces any problem with internet connectivity or any other issues, then finding out the problem and fixing up the problem as early as possible.