Rokas Musteikis
Technical Support Engineer at Peplink- Claim this Profile
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Bio
Experience
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Peplink
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Computer Networking Products
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100 - 200 Employee
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Technical Support Engineer
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Sep 2019 - Present
• Providing technical support to customers via ticket system, chat, e-mail on technical issues related to Peplink products. Solving network issues. • Simulating network scenarios on a real equipment trying to replicate customer problems. • Reporting issues to R&D team and seeking for solution. • Troubleshooting a variety of WAN technologies (Cellular, Ethernet, DSL), VPN technologies, applications over LANs, WANs, and VPNs. • Providing technical support to customers via ticket system, chat, e-mail on technical issues related to Peplink products. Solving network issues. • Simulating network scenarios on a real equipment trying to replicate customer problems. • Reporting issues to R&D team and seeking for solution. • Troubleshooting a variety of WAN technologies (Cellular, Ethernet, DSL), VPN technologies, applications over LANs, WANs, and VPNs.
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LigoWave
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Lithuania
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Wireless Services
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1 - 100 Employee
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Technical Support Engineer
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Apr 2019 - Jun 2019
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Education
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2016 - 2020
Vilniaus Kolegija/University of Applied Sciences
Professional Bachelor's degree of Computer Engineering, Electronics and Electrical Engineering
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