Head of Client Services

• Mar 2022 - Present

• Heading the implementation of customer service and compliance policies, ensuring the onboarding procedures comply with industry regulations.• Implementation of different tools to help expedite onboarding and communication with clients while managing relationships with them.• Communications with clients• Writing engaging and informative content for social media to increase brand awareness and engagement• Managing online events• Collaborate with team members to plan and execute events, conferences, and meetings, ensuring all logistical aspects are well-coordinated.• Coordinate the preparation and organization of marketing materials, ensuring accuracy and adherence to brand guidelines and high-quality printing at a local print shop • Work closely with various departments, including marketing, sales, and administration, to support and assist as needed. Show less

Deputy Commissioner for AML/CFT

• May 2023 - Present

Head Of Customer Service

• Jan 2021 - Present

Certified Personal Trainer, Nutritional Advice.

• Mar 2014 - Dec 2021

Hobby part-time job :) *Acquiring clients *Retaining clients *Organizing schedule for the clients *Writing nutritional and health advice for a few blogs *Creating workout and nutritional programs Hobby part-time job :) *Acquiring clients *Retaining clients *Organizing schedule for the clients *Writing nutritional and health advice for a few blogs *Creating workout and nutritional programs

Head Of Customer Service

• Mar 2018 - Dec 2020

What I've worked on: • Setting up the customer service flow, ticketing tools ((Freshdesk, Freshchat) and self help knowledge base – updates & improvements. • Participating in customer onboarding – developing the process and overseeing it (Know your customer flow – Onfido, SignRequest) • Training team leaders as well as the representatives • Work with other departments to help solve customer issues and improve UX • Develop an implementation strategy for new features • Identifying KPIs and SLA important to reaching desired level of customer satisfaction and service efficiency. • Coordination of mobile app development • Assisting with the handover of ownership Show less

Co-Owner

• Jan 2017 - Jul 2018

*Writing and curating blog posts *Help with the creation of fist Produktiven.si notepad. *Stopped with the project due to lack of time and interest. *Writing and curating blog posts *Help with the creation of fist Produktiven.si notepad. *Stopped with the project due to lack of time and interest.

Customer Support Manager

• Jan 2018 - Mar 2018

*Setting up customer service from scratch *Helping with the creation of KYC platform UI (for agents) *Helping up with UX of the Rialto.ai platform *Setting up customer service from scratch *Helping with the creation of KYC platform UI (for agents) *Helping up with UX of the Rialto.ai platform

Jack of all trades

• May 2009 - Aug 2017

Family bussiness, so only part-time assistant, driver, organizational help, sales. Family bussiness, so only part-time assistant, driver, organizational help, sales.

Lecturer

• Mar 2016 - Apr 2017

Promote healthy nutrition and active life as part of successful and stress free work environment and lifestyle. Promote healthy nutrition and active life as part of successful and stress free work environment and lifestyle.

Certified Personal Trainer, Nutritionist

• Mar 2014 - Apr 2017

Helping clients achieve goals such as loose weight, add muscle, help them correct muscle imbalances,... Helping clients achieve goals such as loose weight, add muscle, help them correct muscle imbalances,...

Salesman

• Oct 2013 - May 2014

Customer Service Agent

• Nov 2008 - May 2009