Rodrigo Rojo, Jr., MAEd, LPT
Head Teacher at Associe International Kindergarten Bangkok 35- Claim this Profile
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Topline Score
Bio
Credentials
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Certificate of Publication
Ignatian International Journal for Multidisciplinary ResearchNov, 2023- Sep, 2024 -
Adult and Pediatric First Aid/CPR/AED
First Aid Training BangkokDec, 2022- Sep, 2024 -
Certificate of Completion, Jolly Phonics Workshop
Jolly Learning LtdMay, 2022- Sep, 2024 -
Professional Teaching License
Khurusapha The Teachers' Council of ThailandDec, 2021- Sep, 2024 -
TOEIC Gold Certificate of Achievement, English for International Communication®
The TOEIC® ProgramMay, 2019- Sep, 2024 -
Licensed Professional Teacher (LPT)
Philippine Professional Regulation CommissionMar, 2010- Sep, 2024
Experience
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Associe International Kindergarten Bangkok 35
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Thailand
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Education Administration Programs
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1 - 100 Employee
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Head Teacher
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Apr 2021 - Present
• As a member of the curriculum leaders, perform a significant role in ensuring the development of teaching and learning policies and practices across the school. • Promotes the development, implementation, and evaluation of teaching and learning strategies to maximize student performance outcomes. • Effectively and efficiently deploy teaching and support staff, furthermore, manage physical resources. • Ensure that health and safety policy practices, including risk assessments… Show more • As a member of the curriculum leaders, perform a significant role in ensuring the development of teaching and learning policies and practices across the school. • Promotes the development, implementation, and evaluation of teaching and learning strategies to maximize student performance outcomes. • Effectively and efficiently deploy teaching and support staff, furthermore, manage physical resources. • Ensure that health and safety policy practices, including risk assessments, throughout the school are within national requirements. • Lead the development and management of school curriculum, resources, work schemes, progress assessment, teaching, and learning strategies. • Lead and facilitate meetings, ensuring focus on improving student learning outcomes and teaching methods. • Ensure all staff follows the school expectations and maintains the highest professional standards at all times. • Ensures that student growth and achievement are continuous and appropriate for age group, subject area, and program classification. • Assists in planning and attending special programs and activities.
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Homeroom Teacher
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Apr 2020 - Mar 2021
• Homeroom duties include classroom organization, recording attendance, administering school rules and regulations, counseling, and making announcements. • Communicate with parents/guardians about students’ progress and development. • Enhance learning abilities and good habits in children. • Maintain classroom records, cleanliness, and orderliness. • Ensure a safe learning environment in the classroom. • Teach students to solve problems independently. • Help students to… Show more • Homeroom duties include classroom organization, recording attendance, administering school rules and regulations, counseling, and making announcements. • Communicate with parents/guardians about students’ progress and development. • Enhance learning abilities and good habits in children. • Maintain classroom records, cleanliness, and orderliness. • Ensure a safe learning environment in the classroom. • Teach students to solve problems independently. • Help students to discover their talents and creativity. • Inculcate healthy habits and discipline in children. • Teaching Phonics Reading and Writing, Mathematics, Science, Arts and Crafts, Music, and Physical Education.
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English Subject Teacher
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Apr 2019 - Mar 2020
• Design and administer educational activities that promote the physical, social and intellectual growth of students. • Prepare lesson plans and teaching materials. • Assist in modifying the curriculum (Annual Curriculum Plan). • Plan, develop, and implement the appropriate curriculum. • Maintain regular communication with parents and staff regarding students’ progress. • Assist and support other teaching staff in implementing daily programs.
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Beijing Lianbang Education Technology Co., Ltd.
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China
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Education Administration Programs
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Lead Teacher
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Oct 2018 - Feb 2019
• Supervise and coach teachers to provide effective and efficient lessons. • Create an inspiring team environment with an open communication culture. • Devise, write, and produce new materials, including audio and visual resources. • Prepare information for inspection visits and other quality assurance exercises. • Organize and get involved in social and cultural activities such as sports competitions, school parties, dinners, and excursions. • Attend and contribute to training… Show more • Supervise and coach teachers to provide effective and efficient lessons. • Create an inspiring team environment with an open communication culture. • Devise, write, and produce new materials, including audio and visual resources. • Prepare information for inspection visits and other quality assurance exercises. • Organize and get involved in social and cultural activities such as sports competitions, school parties, dinners, and excursions. • Attend and contribute to training sessions. • Participate in marketing events for the school. • Set clear team goals and targets and Delegate tasks. • Oversee day-to-day operations and monitor team performance and report on metrics. • Motivate team members. • Discover training needs and provides coaching. • Listen to team members’ feedback and resolve any issues or conflicts.
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English Language Teacher
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Jul 2018 - Oct 2018
• Support students to improve their English listening, reading, writing, and speaking skills. • Provide corrections and conducting effective instruction during the classes. • Execute lessons effectively and efficiently using different styles of teaching depending on the content. • Prepare Teaching/Learning Materials. • Conduct assigned classes at the scheduled times. • Keep accurate records of learner's progress and future needs. • Engage students to ensure a lively classroom… Show more • Support students to improve their English listening, reading, writing, and speaking skills. • Provide corrections and conducting effective instruction during the classes. • Execute lessons effectively and efficiently using different styles of teaching depending on the content. • Prepare Teaching/Learning Materials. • Conduct assigned classes at the scheduled times. • Keep accurate records of learner's progress and future needs. • Engage students to ensure a lively classroom atmosphere. • Teach students the spelling of words and their meanings. • Train students with the correct pronunciation of words. • Provide and accept evaluative feedback in a professional manner. • Model and promote empathy, compassion, and respect for gender, ethnic, religious, cultural, and learning diversity. • Keep accurate records of recruitment, retention, achievement, evaluation, and team progression to contribute to your organization's quality improvement strategy.
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Acadsoc Limited
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Hong Kong
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Education Management
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1 - 100 Employee
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ESL Teacher (English as a Second Language Teacher)
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Feb 2018 - Feb 2019
• Prepare one-on-one classes from children to working adults using an online teaching platform. • Mark and provide appropriate feedback on oral and written work. • Guide students to complete assessments and tests. • Abiding by regulations and management, achieving the teaching goal as scheduled with high quality. • Make use of new and improved teaching methods to make the lesson more interesting. • Ensure that the class sessions are interactive. • Provide special attention to… Show more • Prepare one-on-one classes from children to working adults using an online teaching platform. • Mark and provide appropriate feedback on oral and written work. • Guide students to complete assessments and tests. • Abiding by regulations and management, achieving the teaching goal as scheduled with high quality. • Make use of new and improved teaching methods to make the lesson more interesting. • Ensure that the class sessions are interactive. • Provide special attention to each student and make sure that the students clarify all their doubts related to the subject. • Write progress reports of students. • Motivate students to think when studying literature and poetry. • Instruct students about the structure and content of the English language. • Emphasize the rules of composition, grammar, and sentence construction. • Guide students to analyze and question media reports, advertisements, and news reports. Show less • Prepare one-on-one classes from children to working adults using an online teaching platform. • Mark and provide appropriate feedback on oral and written work. • Guide students to complete assessments and tests. • Abiding by regulations and management, achieving the teaching goal as scheduled with high quality. • Make use of new and improved teaching methods to make the lesson more interesting. • Ensure that the class sessions are interactive. • Provide special attention to… Show more • Prepare one-on-one classes from children to working adults using an online teaching platform. • Mark and provide appropriate feedback on oral and written work. • Guide students to complete assessments and tests. • Abiding by regulations and management, achieving the teaching goal as scheduled with high quality. • Make use of new and improved teaching methods to make the lesson more interesting. • Ensure that the class sessions are interactive. • Provide special attention to each student and make sure that the students clarify all their doubts related to the subject. • Write progress reports of students. • Motivate students to think when studying literature and poetry. • Instruct students about the structure and content of the English language. • Emphasize the rules of composition, grammar, and sentence construction. • Guide students to analyze and question media reports, advertisements, and news reports. Show less
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Convergys Intelligent Contact
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United Kingdom
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Outsourcing and Offshoring Consulting
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500 - 600 Employee
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Escalations Supervisor
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Apr 2016 - Jan 2018
• Coach and train Customer Support Associates regarding client’s guidelines and policies to reduce customer escalation volume. • Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure adherence to issue ownership, action items, and communications. • Ensure critical client Service Level Agreements are on target. • Ensure resolution of customer escalations within… Show more • Coach and train Customer Support Associates regarding client’s guidelines and policies to reduce customer escalation volume. • Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure adherence to issue ownership, action items, and communications. • Ensure critical client Service Level Agreements are on target. • Ensure resolution of customer escalations within agreed-upon timelines; process change ideas are implemented and Influence others towards action and change. • Lead improvements by monitoring and developing dashboards to monitor trends and customer escalations and use data to recommend technical and business process changes to meet expectations and optimize productivity. • Translate technical concepts to peers, management, leadership, and customers. • Support leadership in strategic, business, and operational planning.
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Customer Support Associate II
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Apr 2015 - Apr 2016
• Provide feedback on the efficiency of the customer service process. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Respond promptly to customer inquiries. • Communicate with customers through various channels. • Acknowledge and resolve customer complaints. • Know the products and services to answer client's questions. • Process orders, application forms, and requests. • Keep records of customer interactions, transactions… Show more • Provide feedback on the efficiency of the customer service process. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Respond promptly to customer inquiries. • Communicate with customers through various channels. • Acknowledge and resolve customer complaints. • Know the products and services to answer client's questions. • Process orders, application forms, and requests. • Keep records of customer interactions, transactions, comments, and complaints. • Communicate and coordinate with colleagues as necessary to ensure customer satisfaction and provide professional customer support.
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Transcom
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Subject Matter Expert
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Jun 2012 - Apr 2015
• Provide direct technical support as needed in the planning, coordination, implementation, and upgrades or changes to the products. • Product information support of Customer Service Representatives agents. • Diagnose system and related product issues and follows up with root cause analysis. • Analyze performance issues. • Assume personal responsibility for resolving problems in the most effective way possible within the service level agreement reaching the root cause and… Show more • Provide direct technical support as needed in the planning, coordination, implementation, and upgrades or changes to the products. • Product information support of Customer Service Representatives agents. • Diagnose system and related product issues and follows up with root cause analysis. • Analyze performance issues. • Assume personal responsibility for resolving problems in the most effective way possible within the service level agreement reaching the root cause and preventing problems. • Aid with identifying problem management trends.
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Technical Support Representative
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Nov 2010 - May 2012
• Efficiently analyze customer technical service issues and provide logical solutions. • Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve the problem and ensure customer satisfaction. • Maintain detailed records of customer interactions, including installation, reported concerns, and completed solutions, along with any further actions required of management or repair personnel. • Increase personal technical knowledge by reading operating… Show more • Efficiently analyze customer technical service issues and provide logical solutions. • Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve the problem and ensure customer satisfaction. • Maintain detailed records of customer interactions, including installation, reported concerns, and completed solutions, along with any further actions required of management or repair personnel. • Increase personal technical knowledge by reading operating manuals and diagnostics information. • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades. • Provide support to users of various computer systems including, answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation. • Provide input on technical service tools that could be beneficial to customers or employees.
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Customer Service Representative
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Oct 2009 - Nov 2010
• Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to… Show more • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts of customers by processing appropriate adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
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Education
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University of Perpetual Help System DALTA
Doctor of Philosophy (PhD), Educational Management -
Far Eastern University
Master of Arts in Education (MAEd), Teaching in the Early Grades -
Carlos Hilado Memorial State University
Bachelor of Elementary Education (BEEd), General Education
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