Rojesh Thapa
Help Desk Support at Solo Services Group- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftMay, 2023- Nov, 2024
Experience
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Solo Services Group
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Australia
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Facilities Services
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1 - 100 Employee
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Help Desk Support
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Oct 2022 - Present
• Handled clients' and users' requests, resolved them, and escalated critical requests to higher levels using Zen-desk ticketing system. • Managed accounts onboarding and off-boarding, resolved user account issues, and assisted clients with Microsoft Server 2019 and ADDS roles-related problems. • Created new users, assigned them to relevant security groups, and ensured their appropriate access to company share folders and personal folders using NTFS permissions and group policy. • Assisted customers via phone, email, chat, and remote monitoring tools like RDP in resolving technical issues. • Troubleshot and fixed Windows 10 and 11 related issues, such as BSOD, operating system problems, updates and upgrades, backup and recovery plans, local admin password recovery, internet and Bluetooth connection issues, printer connectivity issues, and BIOS. • Prepared desktops, computers, and workstations for account onboarding. • Arranged conference rooms, set up cameras, speakers, microphones, internet connection, Microsoft Teams/Zoom for meetings. • Resolved printer-related issues such as connectivity, print spooler, paper jams, and toner replacement for both personal and network printers. • Provided support to users for installing, configuring, and using Windows Operating system, Office apps, and Microsoft 365 applications. • Created and managed user accounts, reset passwords, assigned permissions, and resolved issues related to Microsoft 365. • Troubleshot issues related to SharePoint such as connectivity, configuration, and permission issues. • Created Outlook accounts, resolved issues related to it, created backup files for recovery, added secondary email to Outlook accounts, set up signatures in both OWA and Desktop application, added automatic replies to inside and outside organisation clients, sent bulk emails, and retrieved emails from previous periods. • Troubleshot issues related to Teams, created new channels, added, and removed members. Show less
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Woolworths Supermarkets
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Australia
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Retail
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700 & Above Employee
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Online Team member and Front-end service
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Jun 2021 - Jan 2023
• Assisting customers at the checkout, receiving, and giving payments and orders from customer. • Handling phone call for online orders and making announcements as required in the store. • Maintaining solid customer service relationships by handling questions and concerns with speed and professionalism. • Worked in a team maintaining peace and joyful environment for customers as well as teammates. • Reporting and addressing the issues to senior manager in timely manner if they are out of my hands. • Remain calm and composed in difficult times including intense customer displeasure. • Receiving and placing customer service telephone calls. • Able to work under pressure and in busy surrounding. Show less
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Domino's
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United States
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Restaurants
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700 & Above Employee
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Shift Manager / Delivery Expert
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May 2019 - Oct 2022
• Delivered pizzas to customers in a timely and efficient manner. • Provided excellent customer service to customers. • Processed payments and collected tips from customers. • Filled out paperwork and reports as needed. • Assisted with opening and closing the store. • Supervised other employees and ensured that all food and safety regulations were followed. • Possessed excellent customer service skills. • Demonstrated the ability to work independently and as part of a team. • Demonstrated the ability to work under pressure and meet deadlines. • Demonstrated strong leadership skills and the ability to train and supervise other employees. Show less
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Education
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2020 - 2022
Victoria University
Bachelor's degree, Information Technology
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