Information Technology Assistant

• Sep 2023 - Present

Information Technology Assistant

• May 2023 - Aug 2023

- Provided comprehensive IT support to York University employees, professors, and students campus-wide.- Leveraged ticketing system and two-factor authentication admin panel to efficiently resolve technology-related issues.- Created troubleshooting guides and protocols for end users, enabling them to resolve common issues (e.g., display, internet) independently.- Managed computer equipment, including deployment, updates, and inventory to ensure ease of accessibility for York University staff and students. Show less

Pet Care Associate

• Sep 2022 - Apr 2023

- Ensured proper maintenance of saltwater aquarium systems and care of aquatic animals particularly invertebrates - crabs, shrimps, urchins, hermit crabs, snails. - Assisted co-workers in unpacking shipments, packing orders for customers, and acclimating new invertebrates to the aquarium system. - Organized all invertebrates into sections like a grocery store, and created labels to indicate what marine animals live in a tank so customers have a better shopping experience. - Ensured proper maintenance of saltwater aquarium systems and care of aquatic animals particularly invertebrates - crabs, shrimps, urchins, hermit crabs, snails. - Assisted co-workers in unpacking shipments, packing orders for customers, and acclimating new invertebrates to the aquarium system. - Organized all invertebrates into sections like a grocery store, and created labels to indicate what marine animals live in a tank so customers have a better shopping experience.