Experience

Blu Digital Group

• United States
• Entertainment Providers
• 1 - 100 Employee

• Chief Customer Officer

  • Jan 2023 - Present

  * Worked close with global Operations team to ensure projects are delivered with quality and on time * Trained global client services team on customer service to exceed expectations * Trained global business development team on HubSpot and PandaDoc * Lead weekly global strategy meetings with operations and sales team * Developed processes to ensure smooth onboarding of customers and operations handoff * Developed processes for Forecasting and Revenue potential * Created… Show more * Worked close with global Operations team to ensure projects are delivered with quality and on time * Trained global client services team on customer service to exceed expectations * Trained global business development team on HubSpot and PandaDoc * Lead weekly global strategy meetings with operations and sales team * Developed processes to ensure smooth onboarding of customers and operations handoff * Developed processes for Forecasting and Revenue potential * Created customer Onboarding documentation including NDAs and Accounting forms * Created Proposals, SOW, MSA, etc in collaboration with CRO, COO and CEO * Oversaw all RFP’s bids, budget and rate cards * Analyzed costs vs. pricing on client work, rates, etc and identify ways to improve margins * Customer Analytics (Quantitative) including early warning on at-risk customers * Customer Success (Qualitative) including finding solutions to their current pain points * Created analytics on which customers brings value for strategic growth * Main point of contact for escalation and resolution * Conducted Periodic customer surveys and feedback * Facilitated Accounts Receivables and Financials including overdue Accounts Receivables * Weekly Meeting reports including Customer Revenues, Business Lines and Opportunities * Lead all business development meetings with customers and prospects * Researched verticals within customers: Identifying and pursuing Software and/or DMS opportunities * Trained global sales team on Hubspot CRM system and track revenues * Proven substantial growth of all house accounts

• Chief Digital Media Officer

  • Apr 2022 - Jan 2023

  • Oversaw daily business operations • Identified problems and provide expertise on immediate solutions • Evaluated performance and productivity • Created and Managed Budgets and allocating budget resources • Improved revenue by identifying areas for improvement • Monitored financial activities (software, hardware, etc) • Managed and reduced operational costs • Analyzed costs vs. pricing on client work, rates, etc and identified ways to improve • Formulated and… Show more • Oversaw daily business operations • Identified problems and provide expertise on immediate solutions • Evaluated performance and productivity • Created and Managed Budgets and allocating budget resources • Improved revenue by identifying areas for improvement • Monitored financial activities (software, hardware, etc) • Managed and reduced operational costs • Analyzed costs vs. pricing on client work, rates, etc and identified ways to improve • Formulated and improved operational policies and workflows • Made decisions for operational activities and set strategic goals • Identified and targeted areas in which the business can improve operations • Designed workflows and policies to ensure smooth day to day operations and optimal risk mitigation • Worked directly with Clients as/when needed regarding current or new work; escalation of issues, special projects/requests, etc. • Ensured that all contractual and SOW requirements are being met • Oversaw operations reports and billing processes for customers • Improved administration processes • Developed and implemented guidelines for employee evaluations, recruitment, and promotion • Engaged with vendors for outsourcing services if/when needed • Hired and trained employees • Identified business opportunities and communicating this with Business Development • Worked directly with Sales/Marketing regarding service capabilities, capacity, etc. • Generated reports and giving presentations • Reported Revenue Forecasts

• SVP, Digital Media Services

  • May 2021 - Apr 2022

  • Oversaw daily business operations • Identified problems and provide expertise on immediate solutions • Evaluated performance and productivity • Created and Managed Budgets and allocating budget resources • Improved revenue by identifying areas for improvement • Monitored financial activities (software, hardware, etc) • Managed and reduced operational costs • Analyzed costs vs. pricing on client work, rates, etc and identified ways to improve • Formulated and… Show more • Oversaw daily business operations • Identified problems and provide expertise on immediate solutions • Evaluated performance and productivity • Created and Managed Budgets and allocating budget resources • Improved revenue by identifying areas for improvement • Monitored financial activities (software, hardware, etc) • Managed and reduced operational costs • Analyzed costs vs. pricing on client work, rates, etc and identified ways to improve • Formulated and improved operational policies and workflows • Made decisions for operational activities and set strategic goals • Identified and targeted areas in which the business can improve operations • Designed workflows and policies to ensure smooth day to day operations and optimal risk mitigation • Worked directly with Clients as/when needed regarding current or new work; escalation of issues, special projects/requests, etc. • Ensured that all contractual and SOW requirements are being met • Oversaw operations reports and billing processes for customers • Improved administration processes • Developed and implemented guidelines for employee evaluations, recruitment, and promotion • Engaged with vendors for outsourcing services if/when needed • Hired and trained employees • Identified business opportunities and communicating this with Business Development • Worked directly with Sales/Marketing regarding service capabilities, capacity, etc. • Generated reports and giving presentations



Filaments LLC

• United States
• Plastics Manufacturing

• Chief Executive Officer & Co-Founder

  • Feb 2015 - Present

  • Identified need for and developed new business to provide quality control solutions to major Hollywood studios and Authoring vendors • Managed all aspects of financial control, client engagement, project direction and staff management of up to 95 full time employees including offshore team members in India • Developed and implemented workflow and process procedures improving quality and on-time delivery to 97% of projects, including tests for customer acquisition and significant cost… Show more • Identified need for and developed new business to provide quality control solutions to major Hollywood studios and Authoring vendors • Managed all aspects of financial control, client engagement, project direction and staff management of up to 95 full time employees including offshore team members in India • Developed and implemented workflow and process procedures improving quality and on-time delivery to 97% of projects, including tests for customer acquisition and significant cost savings • Trained all directors on quality control standards; created detailed documentation and guidelines for company-wide protocols on how to handle various technologies and specs • Created corporate objective and organizational goals to provide a positive work environment • Point of contact and escalation for all clients • Supervised CDSA security audit planning and certification Show less • Identified need for and developed new business to provide quality control solutions to major Hollywood studios and Authoring vendors • Managed all aspects of financial control, client engagement, project direction and staff management of up to 95 full time employees including offshore team members in India • Developed and implemented workflow and process procedures improving quality and on-time delivery to 97% of projects, including tests for customer acquisition and significant cost… Show more • Identified need for and developed new business to provide quality control solutions to major Hollywood studios and Authoring vendors • Managed all aspects of financial control, client engagement, project direction and staff management of up to 95 full time employees including offshore team members in India • Developed and implemented workflow and process procedures improving quality and on-time delivery to 97% of projects, including tests for customer acquisition and significant cost savings • Trained all directors on quality control standards; created detailed documentation and guidelines for company-wide protocols on how to handle various technologies and specs • Created corporate objective and organizational goals to provide a positive work environment • Point of contact and escalation for all clients • Supervised CDSA security audit planning and certification Show less



AppTek

• United States
• Software Development
• 1 - 100 Employee

• Partner

  • Sep 2020 - May 2021

  Business Development Business Development



Chandra Int’l Trading Company

• Founding Partner And COO

  • Feb 2020 - Feb 2021

  * Implement business strategies, plans and procedures * Set comprehensive goals for business growth * Establish policies and procedures that promote company culture and vision * Oversee daily operations and the work of executives * Oversee Accounting and Finances * Manage client relations * Take the lead in proposals and expansion activities * Maintain relationships with partners and vendors * Implement business strategies, plans and procedures * Set comprehensive goals for business growth * Establish policies and procedures that promote company culture and vision * Oversee daily operations and the work of executives * Oversee Accounting and Finances * Manage client relations * Take the lead in proposals and expansion activities * Maintain relationships with partners and vendors



Filaments Visual Effects LLC

• United States
• Movies, Videos, and Sound
• 1 - 100 Employee

• President

  • Jul 2014 - Dec 2020

  • Expanded company direction to offer newer services, increase acquisitions and pivoted company focus from 30 second commercials to major full feature films such as 300, Maleficent, Life of Pi, Thor, and Guardians of the Galaxy • Managed a budget of $1.5M, operations, and account management with cross-functional leadership of 10 direct reports including production, marketing, technical and business development directors with over 400 staff members • Introduced innovative projects with… Show more • Expanded company direction to offer newer services, increase acquisitions and pivoted company focus from 30 second commercials to major full feature films such as 300, Maleficent, Life of Pi, Thor, and Guardians of the Galaxy • Managed a budget of $1.5M, operations, and account management with cross-functional leadership of 10 direct reports including production, marketing, technical and business development directors with over 400 staff members • Introduced innovative projects with Blu-ray and other technologies to maintain services based on industry trends

• Vice President, Operations and Business Development

  • Jul 2012 - Jul 2014

  • Acquired 3 major customers and increased sales with the first 6 months of joining • Spearheaded creation of standard industry protocols, measures, and documentation to be implemented company-wide for effective quality control; set best practices for each technology for outsourced teams • Trained directors on new client’s specifications and requirements • Developed and implemented workflow and process procedures improving quality and on-time delivery from 92 to 98% • Developed… Show more • Acquired 3 major customers and increased sales with the first 6 months of joining • Spearheaded creation of standard industry protocols, measures, and documentation to be implemented company-wide for effective quality control; set best practices for each technology for outsourced teams • Trained directors on new client’s specifications and requirements • Developed and implemented workflow and process procedures improving quality and on-time delivery from 92 to 98% • Developed creative techniques and marketing plans to enhance sales and increase customer base • Designed workflows and policies to ensure smooth day to day operations and optimal risk mitigation • Supervised Marvel and MPAA security audit planning and execution



2G Digital

• United States
• Entertainment Providers
• 1 - 100 Employee

• SVP, Process Improvement & Business Development

  • Nov 2017 - Feb 2020

  •Oversaw client services and project management team of seven and helped implement best practices including focus on exceeding client expectations, hands-on project management through on-time billing. •Point of contact and escalation for all clients including Fox, Sony, Lionsgate and WB •Executive overview of all critical and high-profile projects, including 4K launch, Dolby Atmos/Vision and HDR up-conversions •Managed operational projects including use of vantage automated system… Show more •Oversaw client services and project management team of seven and helped implement best practices including focus on exceeding client expectations, hands-on project management through on-time billing. •Point of contact and escalation for all clients including Fox, Sony, Lionsgate and WB •Executive overview of all critical and high-profile projects, including 4K launch, Dolby Atmos/Vision and HDR up-conversions •Managed operational projects including use of vantage automated system, unique tools to help minimize quality issues and iTunes rejections •Oversaw the development of the internal order tracking system and client portals •Oversaw the company initiative to cross-train all staff in all departments which resulted in increased efficiency, minimizing downtime which resulted in a cost savings of 7K per month including overtime •Accomplished 100% quality yield for iTunes for the first time in last 10 years •Analyzed low profitable clients and baseline rate card for the company to help increase profitability •Trained project management lead to create detailed work instructions for work orders and process improvement initiatives to reduce rejection rate •Part of the executive team and a decision maker to improve company’s overall performance •Traveled to Bangalore, India and evaluated outsource facility for acquisition •Brought in new studio clients worth half a million in the first few months of joining the company •Created business strategies which helped the sales team to be held accountable and follow through with closing new business •Developed robust revenue forecast system for accurate monthly forecasting Show less •Oversaw client services and project management team of seven and helped implement best practices including focus on exceeding client expectations, hands-on project management through on-time billing. •Point of contact and escalation for all clients including Fox, Sony, Lionsgate and WB •Executive overview of all critical and high-profile projects, including 4K launch, Dolby Atmos/Vision and HDR up-conversions •Managed operational projects including use of vantage automated system… Show more •Oversaw client services and project management team of seven and helped implement best practices including focus on exceeding client expectations, hands-on project management through on-time billing. •Point of contact and escalation for all clients including Fox, Sony, Lionsgate and WB •Executive overview of all critical and high-profile projects, including 4K launch, Dolby Atmos/Vision and HDR up-conversions •Managed operational projects including use of vantage automated system, unique tools to help minimize quality issues and iTunes rejections •Oversaw the development of the internal order tracking system and client portals •Oversaw the company initiative to cross-train all staff in all departments which resulted in increased efficiency, minimizing downtime which resulted in a cost savings of 7K per month including overtime •Accomplished 100% quality yield for iTunes for the first time in last 10 years •Analyzed low profitable clients and baseline rate card for the company to help increase profitability •Trained project management lead to create detailed work instructions for work orders and process improvement initiatives to reduce rejection rate •Part of the executive team and a decision maker to improve company’s overall performance •Traveled to Bangalore, India and evaluated outsource facility for acquisition •Brought in new studio clients worth half a million in the first few months of joining the company •Created business strategies which helped the sales team to be held accountable and follow through with closing new business •Developed robust revenue forecast system for accurate monthly forecasting Show less



Deluxe Digital Studios

• Senior Director, Operations & Account Management

  • Jan 2011 - Jul 2012

  • Responsible for generating millions of dollars in revenue through maintaining client services, new client acquisition, innovative supply chain service lines, and sale of proprietary tools and apps to the major studios with ongoing strong relationships with Paramount, Fox, Warner Bros, Universal, MGM, and Sony • On-boarded new technology teams and sold product and service based technology solutions e.g., PocketBlu, Ultraviolet, DL3 asset management to the studios with responsibility of the… Show more • Responsible for generating millions of dollars in revenue through maintaining client services, new client acquisition, innovative supply chain service lines, and sale of proprietary tools and apps to the major studios with ongoing strong relationships with Paramount, Fox, Warner Bros, Universal, MGM, and Sony • On-boarded new technology teams and sold product and service based technology solutions e.g., PocketBlu, Ultraviolet, DL3 asset management to the studios with responsibility of the R&D team and over 300 Java developers • Point of contact and escalation for studios • Appointed by President to resolve deficit issues and create strategies for generating new revenue, cost improvement and creative account management • Provided executive project management and service delivery for theatrical projects such as Simpsons TV series, Wolverine, Aliens Box Set, James Bond Box Set, Alvin and the Chipmunks movies and many more; to meet client requirements and ensure complete client satisfaction Show less • Responsible for generating millions of dollars in revenue through maintaining client services, new client acquisition, innovative supply chain service lines, and sale of proprietary tools and apps to the major studios with ongoing strong relationships with Paramount, Fox, Warner Bros, Universal, MGM, and Sony • On-boarded new technology teams and sold product and service based technology solutions e.g., PocketBlu, Ultraviolet, DL3 asset management to the studios with responsibility of the… Show more • Responsible for generating millions of dollars in revenue through maintaining client services, new client acquisition, innovative supply chain service lines, and sale of proprietary tools and apps to the major studios with ongoing strong relationships with Paramount, Fox, Warner Bros, Universal, MGM, and Sony • On-boarded new technology teams and sold product and service based technology solutions e.g., PocketBlu, Ultraviolet, DL3 asset management to the studios with responsibility of the R&D team and over 300 Java developers • Point of contact and escalation for studios • Appointed by President to resolve deficit issues and create strategies for generating new revenue, cost improvement and creative account management • Provided executive project management and service delivery for theatrical projects such as Simpsons TV series, Wolverine, Aliens Box Set, James Bond Box Set, Alvin and the Chipmunks movies and many more; to meet client requirements and ensure complete client satisfaction Show less



Deluxe Media Inc. f/k/a Deluxe Digital Studios, Inc.

• Senior Director Of Operations

  • 2008 - 2010

  • Managed day to day operations, project guidance, capacity, and budgeting for business unit leading client-focused services with a staff of 120 personnel and released titles such as Star Wars, Ice Age, AVP, X-Men, Batman Begins, Slumdog Millionaire Sound of Music, Planet of the Apes box set and many more • Forecasted resource and financial needs with an effort to recruit top quality candidates in accordance with organizational goals • Trained and implemented quality management… Show more • Managed day to day operations, project guidance, capacity, and budgeting for business unit leading client-focused services with a staff of 120 personnel and released titles such as Star Wars, Ice Age, AVP, X-Men, Batman Begins, Slumdog Millionaire Sound of Music, Planet of the Apes box set and many more • Forecasted resource and financial needs with an effort to recruit top quality candidates in accordance with organizational goals • Trained and implemented quality management procedures for global teams including Bangalore, India • Provided cross functional leadership to provide supply chain solutions and streamlined internal and external communication for efficient processes • Successfully launched HD and Blu-ray technologies internally and for the clients including Fox, WB, MGM

• Director of Operations

  • Jan 2006 - Nov 2008

• Production Manager

  • Jan 2003 - Dec 2005


Infodisc
• Media Production
• 1 - 100 Employee
• Quality Control Manager

  • Mar 2001 - Nov 2003