Experience

Mathys International

• Switzerland
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Project Manager

  • Mar 2022 - Present

  Switzerland



Interprimis

• Switzerland
• Marketing Services
• 1 - 100 Employee

• Business Design and Customer Experience Consultant

  • Aug 2022 - Dec 2022

  Switzerland



DES Studio

• Australia
• Photography

• Managing Partner

  • Nov 2021 - Mar 2022

  Switzerland



DARWISH TRADING COMPANY

• Qatar
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Head of Business Development and Sales

  • Dec 2016 - Jun 2019

  Doha, Qatar • Increase sales and maximize profitability for various European ironmongery brands through business development, sales, and marketing activities • Prepare business plans, budgeting and forecasts • Conduct customer events, product presentations and technical training • Design, consult and sell solutions to customers and stakeholders • Project management from order to installation • Manage supplier relationships and business terms • Maximize and manage operational effectiveness



GLORZ

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Business Development and Service Sales

  • Dec 2015 - Dec 2016

  New Delhi Area, India • Create, execute, and manage service ecosystem and growth strategy • Service contract selling, renewal management and cross-selling • Customer lifecycle and relationship management • Manage and grow partner relations and contracts



DORSET KABA SECURITY SYSTEMS PVT LTD

• India
• Wholesale Building Materials
• 1 - 100 Employee

• Head of Customer Service

  • Oct 2013 - Aug 2015

  New Delhi Area, India • Create, execute and manage service ecosystem, policies, budgeting and growth strategy • Advocate customer concerns and product improvements across departments • Manage customer complaints • Manage the technical team and service partners • Provide technical training across departments and to the customers



dorma+kaba

• India
• Wholesale Building Materials
• 200 - 300 Employee

• Manager Service Sales and Operations

  • Oct 2011 - Sep 2013

  New Delhi Area, India • Manage, optimize, and ensure quality, promptness and resolution of customer complaints for 300 sites in the northern region • P&L management and team handling • Customer lifecycle and relationship management • Service operations management • Service stock and delivery management • Service contract selling, renewal management and cross-selling



Otis Elevator Co.

• Consumer Services
• 700 & Above Employee

• Executive Service Sales

  • Aug 2008 - Sep 2011

  New Delhi Area, India • Service contract selling, renewal management and cross-selling • Customer lifecycle management • Address customer concerns and resolve complaints • Conduct technical training