Assistant Restaurant Manager At JW MARRIOTT KOLKATA

• Sep 2022 - Nov 2023

Assistant Manager - F&B

• Aug 2021 - Sep 2022

Viva- All Day Dining, Located at 16th floor of Holiday Inn Gurugram Sector 90. It serves buffet dining & Ala Carte menu experience also. It holds a capacity of 148 Covers at one go. • Coordinate daily Front of the House and Back of the House restaurant operations • Deliver superior service and maximize customer satisfaction • Respond efficiently and accurately to customer complaints • Organize and supervise shifts •Appraise staff performance and provide feedback to improve… Show more Viva- All Day Dining, Located at 16th floor of Holiday Inn Gurugram Sector 90. It serves buffet dining & Ala Carte menu experience also. It holds a capacity of 148 Covers at one go. • Coordinate daily Front of the House and Back of the House restaurant operations • Deliver superior service and maximize customer satisfaction • Respond efficiently and accurately to customer complaints • Organize and supervise shifts •Appraise staff performance and provide feedback to improve productivity • Ensure compliance with sanitation and safety regulations • Manage restaurant’s good image and suggest ways to improve it • Control operational costs • Create detailed reports on weekly, monthly and annual revenues and expenses • Promote the brand in the local community through word-of-mouth and restaurant events •Recommend ways to reach a broader audience (e.g. discounts and social media promotion) •Train new and current employees on proper customer service practices •Implement policies and protocols that will maintain future restaurant operations Show less Viva- All Day Dining, Located at 16th floor of Holiday Inn Gurugram Sector 90. It serves buffet dining & Ala Carte menu experience also. It holds a capacity of 148 Covers at one go. • Coordinate daily Front of the House and Back of the House restaurant operations • Deliver superior service and maximize customer satisfaction • Respond efficiently and accurately to customer complaints • Organize and supervise shifts •Appraise staff performance and provide feedback to improve… Show more Viva- All Day Dining, Located at 16th floor of Holiday Inn Gurugram Sector 90. It serves buffet dining & Ala Carte menu experience also. It holds a capacity of 148 Covers at one go. • Coordinate daily Front of the House and Back of the House restaurant operations • Deliver superior service and maximize customer satisfaction • Respond efficiently and accurately to customer complaints • Organize and supervise shifts •Appraise staff performance and provide feedback to improve productivity • Ensure compliance with sanitation and safety regulations • Manage restaurant’s good image and suggest ways to improve it • Control operational costs • Create detailed reports on weekly, monthly and annual revenues and expenses • Promote the brand in the local community through word-of-mouth and restaurant events •Recommend ways to reach a broader audience (e.g. discounts and social media promotion) •Train new and current employees on proper customer service practices •Implement policies and protocols that will maintain future restaurant operations Show less

F&B Executive

• Feb 2020 - Jul 2021

Heading the Outlet "Zen" - City's finest, Award winning & talk of the town contemporary Pan Asian Restaurant successfully existing from last 29 years with the capacity of 80 Heads in one go. ● Coordinate daily Front of the House and Back of the House restaurant operations. ● Delivering superior service and maximize customer satisfaction. ● Responding efficiently and accurately to customer complaints. ● Organize and supervise shifts. ● Appraise staff performance and… Show more Heading the Outlet "Zen" - City's finest, Award winning & talk of the town contemporary Pan Asian Restaurant successfully existing from last 29 years with the capacity of 80 Heads in one go. ● Coordinate daily Front of the House and Back of the House restaurant operations. ● Delivering superior service and maximize customer satisfaction. ● Responding efficiently and accurately to customer complaints. ● Organize and supervise shifts. ● Appraise staff performance and provide feedback to improve their productivity. ● Estimate future needs for goods, kitchen utensils and cleaning products. ● Ensure compliance with sanitation and safety regulations. ● Manage restaurant’s good image and suggest ways to improve it. ● Create detailed reports on weekly, monthly and annual revenues and expenses. ● Recommend ways to reach a broader audience (e.g. discounts and social media ads). ●Train new and current employees on proper customer service practices. ● Implement policies and protocols that will maintain future restaurant operations. Show less Heading the Outlet "Zen" - City's finest, Award winning & talk of the town contemporary Pan Asian Restaurant successfully existing from last 29 years with the capacity of 80 Heads in one go. ● Coordinate daily Front of the House and Back of the House restaurant operations. ● Delivering superior service and maximize customer satisfaction. ● Responding efficiently and accurately to customer complaints. ● Organize and supervise shifts. ● Appraise staff performance and… Show more Heading the Outlet "Zen" - City's finest, Award winning & talk of the town contemporary Pan Asian Restaurant successfully existing from last 29 years with the capacity of 80 Heads in one go. ● Coordinate daily Front of the House and Back of the House restaurant operations. ● Delivering superior service and maximize customer satisfaction. ● Responding efficiently and accurately to customer complaints. ● Organize and supervise shifts. ● Appraise staff performance and provide feedback to improve their productivity. ● Estimate future needs for goods, kitchen utensils and cleaning products. ● Ensure compliance with sanitation and safety regulations. ● Manage restaurant’s good image and suggest ways to improve it. ● Create detailed reports on weekly, monthly and annual revenues and expenses. ● Recommend ways to reach a broader audience (e.g. discounts and social media ads). ●Train new and current employees on proper customer service practices. ● Implement policies and protocols that will maintain future restaurant operations. Show less

Guest Service Associate

• Jan 2015 - Jan 2020

Associated with Varuna - A Fine Dine North Indian Cuisine Outlet, in Taj Ganges Varanasi, that holds the capacity of 84 pax. • Greets guest and present them with the menu. • Assist co-members with stocking and maintaining the restaurant par stock levels and side stations. • Suggesting food & beverages to the guest and also try to upsell. • Maintaining grooming and hygiene standards of the hotel. • Doing monthly inventory of Linen,CGS and etc. • Greets and welcome guests… Show more Associated with Varuna - A Fine Dine North Indian Cuisine Outlet, in Taj Ganges Varanasi, that holds the capacity of 84 pax. • Greets guest and present them with the menu. • Assist co-members with stocking and maintaining the restaurant par stock levels and side stations. • Suggesting food & beverages to the guest and also try to upsell. • Maintaining grooming and hygiene standards of the hotel. • Doing monthly inventory of Linen,CGS and etc. • Greets and welcome guests promptly in a warm friendly manner. • Assist guest with table reservation. • Informing guests about the special items for the day. • Take food & beverage orders from guest on the order taking pads or on the handheld point of sale(POS) system. • Performing basic cleaning tasks as needed or directed by Supervisor. • Adhere to grooming and appearance standards consistently. Show less Associated with Varuna - A Fine Dine North Indian Cuisine Outlet, in Taj Ganges Varanasi, that holds the capacity of 84 pax. • Greets guest and present them with the menu. • Assist co-members with stocking and maintaining the restaurant par stock levels and side stations. • Suggesting food & beverages to the guest and also try to upsell. • Maintaining grooming and hygiene standards of the hotel. • Doing monthly inventory of Linen,CGS and etc. • Greets and welcome guests… Show more Associated with Varuna - A Fine Dine North Indian Cuisine Outlet, in Taj Ganges Varanasi, that holds the capacity of 84 pax. • Greets guest and present them with the menu. • Assist co-members with stocking and maintaining the restaurant par stock levels and side stations. • Suggesting food & beverages to the guest and also try to upsell. • Maintaining grooming and hygiene standards of the hotel. • Doing monthly inventory of Linen,CGS and etc. • Greets and welcome guests promptly in a warm friendly manner. • Assist guest with table reservation. • Informing guests about the special items for the day. • Take food & beverage orders from guest on the order taking pads or on the handheld point of sale(POS) system. • Performing basic cleaning tasks as needed or directed by Supervisor. • Adhere to grooming and appearance standards consistently. Show less