Experience

Avionté Staffing Software

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Business Analyst Intern (Summer Internship)

  • May 2023 - Jul 2023

  Louisville, Kentucky, United States  Collaborate with stakeholders to identify and document business requirements for projects or initiatives. Conduct interviews, workshops, and surveys to gather information and understand the business needs.  Collect and analyse data to identify patterns, trends, and insights. Used tools like spreadsheets, databases, and business intelligence software to manipulate and visualize data.  Map out current business processes and identify areas for improvement. Document workflows, identify… Show more  Collaborate with stakeholders to identify and document business requirements for projects or initiatives. Conduct interviews, workshops, and surveys to gather information and understand the business needs.  Collect and analyse data to identify patterns, trends, and insights. Used tools like spreadsheets, databases, and business intelligence software to manipulate and visualize data.  Map out current business processes and identify areas for improvement. Document workflows, identify bottlenecks, and suggest process optimizations to increase efficiency and effectiveness.  Create and maintain project documentation, including business requirements documents, functional specifications, use cases, and test plans. Ensure all documentation is accurate, complete, and up to date.  Collaborate with cross-functional teams, including business stakeholders, developers, and testers, to ensure clear communication and understanding of project requirements. Facilitate meetings, workshops, and presentations to gather feedback and address concerns.  Provide general support to project managers and other team members as needed. Assist in tracking project milestones, monitoring project progress, and ensuring timely delivery of project deliverables.  Creating visually appealing and easy-to-understand dashboards or reports to present complex data in a clear and concise manner to stakeholders. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Business Operations Senior Analyst | Team Lead - Critical Incident Management

  • Apr 2018 - Dec 2022

  Hyderabad, Telangana, India  Established work procedures and processes that support company and departmental standards and strategic directives.  Managing a team of 25, coached them towards their aspirations by recognizing their potential.  Managed talent through coordinating and facilitating training and identifying development needs.  Provided statistical and performance feedback, coaching and administered performance reviews for skill improvement, controlling attrition and shrinkage.  Partnered with… Show more  Established work procedures and processes that support company and departmental standards and strategic directives.  Managing a team of 25, coached them towards their aspirations by recognizing their potential.  Managed talent through coordinating and facilitating training and identifying development needs.  Provided statistical and performance feedback, coaching and administered performance reviews for skill improvement, controlling attrition and shrinkage.  Partnered with Human Resources with screening, interviewing, scheduling, and hiring candidates.  Built partnership and worked collaboratively with internal resources and external vendors.  Scheduled one-on-one leadership training to ensure alignment with call review, employee coaching and continuous improvement for the Net Promoter Score reporting.  Strong ability to communicate effectively with technical and non-technical teams and users.  Experience in triaging change requests, incidents during all phases of design, development, testing and training.  Part of the Business Excellence, Business Continuity Planning, People Engagement and Quality Assurance team.  Prepared documentation and reporting for executive team on a weekly, monthly, and quarterly basis using PowerPoint and Power Bi presentations.  Initiate Bridge calls and drive communication and teams to get the issue resolved within SLA. Exposure to ITIL framework.  Handling client contacts and engage as and when required. Work with right resources to resolve the issue. Prepare the required reports on ServiceNow tickets and calls.  Expert in facilitating all levels of management, developers, stakeholders, business users and off-site teams in JAD (Joint Application Development) sessions, Brainstorm sessions, White Boarding by conferences, WebEx/ Teams’ meetings and having strong project and time management skills.  Created workflow activities and approvals for Change Management and Incident Management. Show less



AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

• India
• Public Relations and Communications Services
• 700 & Above Employee

• Customer Service Associate

  • Sep 2017 - Jan 2018

  Hyderabad, Telangana, India  Build sustainable relationships and trust with customer accounts through open and interactive communication.  Provide accurate, valid and complete information by using the right methods/tools.  Technical support for Amazon Kindle, Fire Tablets and Amazon gadgets.  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file… Show more  Build sustainable relationships and trust with customer accounts through open and interactive communication.  Provide accurate, valid and complete information by using the right methods/tools.  Technical support for Amazon Kindle, Fire Tablets and Amazon gadgets.  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.  Take the extra mile to engage customers.  Devised and deployed training tools and business structures to help department leaders and liaisons develop and improve business continuity plans.  Offered expertise to business continuity planners to guide, support and lead strategy development. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Senior Process Associate

  • Mar 2016 - May 2017

  Hyderabad, Telangana, India  Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.  Assessed incident priority based upon impact to business and escalated issues as necessary.  Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.  Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.  Technical support for… Show more  Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.  Assessed incident priority based upon impact to business and escalated issues as necessary.  Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.  Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.  Technical support for Google Play Store, Google Wallet and Google Hardware.  Managing the Pre-sales/ Order management for the Google Applications and Google Devices.  Providing Technical assistance to Google Products. (Nexus and Pixel devices.) Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Service Representative

  • Feb 2015 - Jul 2015

  Hyderabad, Telangana, India  Added Users, Groups and created roles that provide selective access to Service Now and then assigning these roles when the user needs to access functionality.  Developed Incident Management, Problem Management and Change management to support customer service operation documentation of the client.  Experience with and/or working knowledge of Federal Reserve Bank Lines of Business and applications  Worked on Cloud Management to activate a plugin to provide the… Show more  Added Users, Groups and created roles that provide selective access to Service Now and then assigning these roles when the user needs to access functionality.  Developed Incident Management, Problem Management and Change management to support customer service operation documentation of the client.  Experience with and/or working knowledge of Federal Reserve Bank Lines of Business and applications  Worked on Cloud Management to activate a plugin to provide the functionality for AWS Discovery.  Deliver consulting services to install, configure and integrate software products from ServiceNow with a focus on ITBM module (Project Portfolio Management, Release Management, Demand Management, Financial Management, Resource Management, Agile Development, Test Management, and Software Asset Management)  Conducted QA team meetings to cross check traceability matrix to functional requirements Resolving incidents with proper root cause investigation as a part of support activity.  Worked with transform maps, data sources and different transform scripts for data loads and management. Show less



Google

• United States
• Software Development
• 700 & Above Employee

• Analyst

  • Jan 2014 - Nov 2014

  Hyderabad, Telangana, India  Gathered high-level requirements and responsible for the creation of test cases and test scripts under the test plans and lab module.  Conducted data analysis, acted as a liaison between project manager, business users and development team.  Measured and analyzed performance management GIS metrics and utilization metrics of Google Maps data.  Created and tested Google maps for multiple countries around the globe.  Identified, logged, and tracked defects with the help of bug… Show more  Gathered high-level requirements and responsible for the creation of test cases and test scripts under the test plans and lab module.  Conducted data analysis, acted as a liaison between project manager, business users and development team.  Measured and analyzed performance management GIS metrics and utilization metrics of Google Maps data.  Created and tested Google maps for multiple countries around the globe.  Identified, logged, and tracked defects with the help of bug tracking tool.  Provided feedback to the data modeling team and ensuring the workflow according to project requirements.  Improvised the Geo codes as per location and country specific and resolved the related errors and implemented API for precise location and production of Google maps. Show less