Experience

Flintoclass

• India
• Primary and Secondary Education
• 1 - 100 Employee

• Vice President & Head Business Operations

  • Jan 2021 - Sep 2021

  Chennai, Tamil Nadu, India



TeamLease Services Limited

• India
• Staffing and Recruiting
• 700 & Above Employee

• Assistant Vice President Operations

  • Feb 2018 - Jun 2020

  Bengaluru, Karnataka, India National Head - Medium Clients & Associate Care



Ola

• India
• Software Development
• 700 & Above Employee

• Associate Director - Head Operations

  • Apr 2015 - Feb 2018

  Bangalore Heading India Operations-- Established & Managed Customer Care and & Partner Care



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Deputy General Manager Operations

  • Sep 2012 - Apr 2015

  Bangalore In the capasity of a Deputy GM Operations Heading Operations for a UKGI client with a fine Blend of Voice, Back office and Email processes and overall responsible for the sucess of the Account including P&L responsibility.



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Manager Operations

  • Dec 2009 - Sep 2012

  Bangalore Worked in WNS Bangalore as a Senior Manager Operations handling a Vocie UKGI programme. Managed large teams in Customer Services/ Sales/ Travel Process and a full fledged Sales Team selling Car Insurance for the UK Client. Worked on Several Projects besides running operations sucessfuly leading to Hard and Soft QNS savings for the business. Also completed a Green Belt project for Improving Customer Satisfaction sucessfuly for which got a Gold Certification.



Infosys BPM

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Manager Client Operations

  • Nov 2007 - Feb 2009

  Nov 2007 till Feb 9th 2009. ( Manager Operations) Infosys BPO Pune. (Working for British Telecom Broadband process)



EXL

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager Client Operations

  • Apr 2006 - Oct 2007

  Norwich Union Aviva General Insurance)



American Express

• United States
• Financial Services
• 700 & Above Employee

• Manager Client Operations

  • Apr 2002 - Mar 2006

  American Express Gurgaon, HaryanaManager –Customer Services & Collections (operations)



American Express India pvt ltd Gurgaon, Haryana

• Subject Matter Expert

  • May 2003 - Apr 2004

  Subject Matter Expert-( Customer service & Collections)



American Express India pvt ltd Gurgaon, Haryana

• Customer Service Representative

  • Apr 2002 - Apr 2003

  Providing customer service to US customer base) Ranked within top 5% in the entire India Center (Gurgaon) for my overall performance



Ge Capital International Services Limited.

• India
• Consumer Services

• Process Associate

  • May 2001 - Apr 2002

  April 2001-April 2002 GE Capital Gurgaon, Haryana Process Associate( Job role : Doing collections and dunning for US customers)



The Oberoi Group

• India
• Hospitality
• 700 & Above Employee

• Food and Beverage Assistant

  • Jul 2000 - Jan 2001

  Amarvilas Agra( Oberoi Group of hotels)