Experience

Zensar OBT Technologies Inc., USA

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • May 2021 - Present



Zensar Technology Inc.

• United States

• Sr. Lead / Solution Architect

  • Dec 2018 - Present



Zensar Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Sr Lead

  • Nov 2012 - May 2021



Persistent Systems

• India
• IT Services and IT Consulting
• 700 & Above Employee

• GTSC (Global Technical Support Centre) lead

  • Aug 2009 - Oct 2012

  Keep an eye and monitor SLA, C-SAT, Call Flow, Non Captured activities etc. Designing service portfolio, defininng SLA and OLA for global suport of IT, Preparing requirement document and RFP for shifting the support model to SLA Base...i.e. IT Managed Services. Responsible for Service desk management anf workflow as well as process flow. Audit Management and looking after all parameters like Asset Register, Risk Analysis , DR, BCP, BIA, Access Matrix, RCA for voilated incidents as well as Problem Incidents. Incident Management, Problem Management etc. Evaluation of products required for global support and also Defining the roles of vendor. responsible for designing the model for Vendor in Head count base model. Show less



Cybage Software

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Tech Lead

  • Sep 2006 - Jun 2009

• Site Incharge

  • Sep 2006 - Jun 2009

  Handling team of Brilliant engineers and taking care of site specific requirement like Incident Management, Asset management, Service desk management and call flow as well.Working as technical lead as well as Operational Lead for this Company.



Mphasis

• Team Leader

  • 2004 - 2006