Associate Vice President - Information Technology

• May 2016 - Present

• Ensured 99.99% uptime for IT infrastructure having multiple cloud based and on-premise datacenters on various geographies. • Supervised datacenters with all modern features like WLD, FM200, Humidity Controllers, Temperature Controllers serving systems spanning to AD, DNS, WSUS, Tape Library, O365, CUCM, Astrisk based Diallers, Cisco Telephony, VoIP infrastructure and multiple Layer 3 Switches. • Supervised various types of technology teams that includes but not limited to System Administrators, Network Administrators, Application Developers, Cyber Security Experts, Information Security Engineers. • Spearheaded transition of IT Infrastructure to allow WFH for all employees. Led migration of on-prem IT Infrastructure to Azure cloud. • Reviewed team performance in respect of their KRAs and KPIs. • Contributed to the establishment of Information Security and facing all types of IS audits. • Working as a global cyber security expert and implemented various technologies and tools to keep the infrastructure secure. • Executed ISMS implementation and maintenance throughout the organization. • Ensured smooth functioning by handling day-to-day tasks such as client interaction before the start of the project, task distribution, and reviews. • Coordinated with internal and external stakeholders and represented company's technology department. • Coordinated with telecom providers such as Tata, Airtel, Reliance, BSNL and others. • Supervised up-to-date BI dashboards and client interaction before production. • Maintained AWS cloud infrastructure. • Designed SLA and contracts for global vendors with stringent policies in place. • Spearheaded various datacenter shiftings of global infrastructure without any major downtime. • Managed and successfully handed over multiple application development projects with end to end testing and OWASP vulnerability implementation. • Maintained relations with Managing OSP license and interaction with DOT (Department of Telecommunication). Show less

Manager - IT

• May 2011 - May 2016

● Carried out responsibilities as an ISMS Admin and led the Internal Security council for successful implementation of ISO 27001:2013 certification. ● Executed various duties including hardware allocation, vendor management, price negotiation, licensing control, and managing new purchases for all types of software licenses and CAL licenses, incident management, and ticket handling for minimizing IT issues. ● Designed required infrastructure as per client requirements and maintained a secure zone for the upkeep of data confidentiality. ● Managing cloud infrastructure and deciding on multiple auto scalability techniques. ● Management of DC, ADC, Terminal Server, Backup Server, Storage Server, SCCM, TMG, VPN Server, SharePoint Portal, Web Servers. ● In charge of responsibilities related to Microsoft Dynamics AX environment, Active Directory, Database Servers, Team Foundation Server, SCCM. ● Led functioning of Cisco based network and Juniper Firewalls, VLAN Maintenance, IPSEC VPN Tunnels establishment, and tuning. ● Ensured content Filtering/Network sniffing using firewall and other related tools. ● Setup and maintained various websites using IIS, Apache, WAMP from domain name registration to live in production environment. ● Ensured the smooth functioning of all types of DNS records (A record, CNAME record, MX record through Live Domain registrar including GoDaddy and eNome, hardware and virtual servers. ● Communicated with partner Accounts for Microsoft, Adobe, Securerack, Apple and communicated with various Account Managers regarding technical and operational support. Show less

Project Manager

• Jun 2007 - May 2011

● Administered responsibilities as a Wintel Solution Expert and collaborated with leading clients. ● Remotely managing Support and Administration of almost every type of Servers. ● Supervised the overall infrastructure of corporate companies including maintenance & Troubleshooting of Servers, Nodes, Router, Firewall, Layer 3, and Layer 2 Switches. ● Designed an effective Network Infrastructure with the management of Live IP’s; NAT table. ● Accountable for Exchange Server 2000/2003 and Domain Administration. ● Conducted implementation of Backup Policy and Taking the Backup on Tape Drive by using CA Arcserve and Veritas (Symantec BackupExec 10D). ● Performed Remote Management by using RDP and VNC. SQL Server Administration and Management. ● Management of WSUS server and Antivirus Server (EPO Server from MCAFEE, Symantec Antivirus Server, Trend Micro Antivirus Suite) ● Implementation and Handling Symantec Ghost Server. Show less

Team Leader/ System Administrator

• Apr 2005 - Jun 2007

Project Manager/ Sr. System Administrator

• Sep 2004 - Apr 2005

Team Leader

• Jun 2002 - Sep 2004